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New computer - Superantispyware picked things up


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21 replies to this topic

#1 PhilLatterly

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Posted 26 May 2017 - 02:48 PM

I had problems on my old laptop security-wise and was just clearing it up before buying a new one. That process was sped up this morning as I knocked a cup of tea over into it! Unsurprisingly it went kaput.

 

So I now type on my new laptop.

 

Here is the SuperAntiSpyware log - have I anything to worry about, folks?

 

SUPERAntiSpyware Scan Log
 
Generated 05/26/2017 at 08:36 PM
 
Application Version : 6.0.1240
Database Version : 13665
 
Scan type       : Complete Scan
Total Scan Time : 02:04:41
 
Operating System Information
Windows 10 Home 64-bit (Build 10.00.14393)
UAC On - Limited User
 
Memory items scanned      : 922
Memory threats detected   : 0
Registry items scanned    : 48266
Registry threats detected : 0
File items scanned        : 46821
File threats detected     : 8
 
Adware.Tracking Cookie
bluekai.com/.bkdc [ C:\USERS\ASUS\APPDATA\LOCAL\PACKAGES\MICROSOFT.MICROSOFTEDGE_8WEKYB3D8BBWE\AC\#!001\MICROSOFTEDGE\COOKIES\FXUE5ZA2.TXT ]
bluekai.com/.bku [ C:\USERS\ASUS\APPDATA\LOCAL\PACKAGES\MICROSOFT.MICROSOFTEDGE_8WEKYB3D8BBWE\AC\#!001\MICROSOFTEDGE\COOKIES\FXUE5ZA2.TXT ]
cxense.com/.gckp [ C:\USERS\ASUS\APPDATA\LOCAL\PACKAGES\MICROSOFT.MICROSOFTEDGE_8WEKYB3D8BBWE\AC\#!001\MICROSOFTEDGE\COOKIES\KH9ZHRY5.TXT ]
3325070522.log.optimizely.com/.end_user_id [ C:\USERS\ASUS\APPDATA\LOCAL\PACKAGES\MICROSOFT.MICROSOFTEDGE_8WEKYB3D8BBWE\AC\#!001\MICROSOFTEDGE\COOKIES\STEHSEO4.TXT ]
atdmt.com/.ATN [ C:\USERS\ASUS\APPDATA\LOCAL\PACKAGES\MICROSOFT.MICROSOFTEDGE_8WEKYB3D8BBWE\AC\#!001\MICROSOFTEDGE\COOKIES\TOZ1RBMG.TXT ]
doubleclick.net/.id [ C:\USERS\ASUS\APPDATA\LOCAL\PACKAGES\MICROSOFT.MICROSOFTEDGE_8WEKYB3D8BBWE\AC\#!001\MICROSOFTEDGE\COOKIES\W66QA5X2.TXT ]
doubleclick.net/.IDE [ C:\USERS\ASUS\APPDATA\LOCAL\PACKAGES\MICROSOFT.MICROSOFTEDGE_8WEKYB3D8BBWE\AC\#!001\MICROSOFTEDGE\COOKIES\W66QA5X2.TXT ]
doubleclick.net/.FLC [ C:\USERS\ASUS\APPDATA\LOCAL\PACKAGES\MICROSOFT.MICROSOFTEDGE_8WEKYB3D8BBWE\AC\#!001\MICROSOFTEDGE\COOKIES\W66QA5X2.TXT ]
 
============
 End of Log 
============

Edited by hamluis, 26 May 2017 - 02:59 PM.
Moved from MRL to Am I Infected - Hamluis.


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#2 Broni

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Posted 26 May 2017 - 03:50 PM

Tracking cookies are not considered as a security threat but merely privacy issue.

SAS is probably the only scanner which even bothers with those.

Nothing to worry about.


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#3 PhilLatterly

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Posted 28 May 2017 - 03:05 AM

Great, thanks. I am trying to sun Spybot S & D but it won't update, could there be something lurking in the PC which is stopping that?



#4 Broni

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Posted 28 May 2017 - 11:56 AM

Tried to reinstall it?


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#5 PhilLatterly

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Posted 29 May 2017 - 02:58 PM

No, I shall do - and earlier, AVG quarantined something as I tried to access a website. I ran a full scan anf it showed nothing. No log was produced, it was called something like WinFin32.

 

What else do I need to do?

 

I shall uninstall & reinstall Spybot S & D in meantime.



#6 Broni

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Posted 29 May 2017 - 03:57 PM

We can run some checks...

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#7 PhilLatterly

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Posted 31 May 2017 - 04:25 AM

BC advisor - thanks, I shall work through this and post. Curiously, for whatever reason, after I removed Spybot S & D it wouldn't download again. Or at least the desktop icon is hidden. 



#8 PhilLatterly

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Posted 31 May 2017 - 04:31 AM

SECURITY CHECK LOG:

 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Disabled!  
Windows Defender   
Malwarebytes       
AVG Antivirus      
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Google Chrome (58.0.3029.110) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 AVG Antivirus AVGUI.exe  
 Malwarebytes Anti-Malware mbamtray.exe  
 AVAST Software SecureLine VpnSvc.exe  
 AVAST Software SecureLine SecureLine.exe  
 CheckPoint ZoneAlarm vsmon.exe  
 CheckPoint ZoneAlarm ICM-Service.exe  
 CheckPoint ZoneAlarm zatray.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#9 PhilLatterly

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Posted 31 May 2017 - 04:36 AM

FARBAR SERVICE SCANNER LOG:

 

Farbar Service Scanner Version: 27-01-2016
Ran by Asus (administrator) on 31-05-2017 at 10:34:59
Running from "C:\Users\Asus\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#10 PhilLatterly

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Posted 31 May 2017 - 05:34 AM

MINITOOLBOX LOG:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Asus (administrator) on 31-05-2017 at 10:38:06
Running from "C:\Users\Asus\Downloads"
Microsoft Windows 10 Home  (X64)
Model: X751SA Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 Wireless Network Adapter = WiFi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="WiFi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : DESKTOP-MJDI0UT
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 70-4D-7B-C3-E7-C3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-C6-3B-80-4C-05
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter WiFi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 Wireless Network Adapter
   Physical Address. . . . . . . . . : 74-C6-3B-80-4C-05
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a4d6:39b6:9b0b:3e53%15(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 31 May 2017 08:07:10
   Lease Expires . . . . . . . . . . : 01 June 2017 08:07:59
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 108316219
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-B2-7A-EF-70-4D-7B-C3-E7-C3
   DNS Servers . . . . . . . . . . . : 192.168.1.1
                                       0.0.0.0
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{FC08B889-C124-4CD0-9953-40F8E1C50054}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1cb8:2ea3:aa2c:ea59(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1cb8:2ea3:aa2c:ea59%7(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 318767104
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-B2-7A-EF-70-4D-7B-C3-E7-C3
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2a00:1450:4009:801::200e
 172.217.23.14
 172.217.23.14
 172.217.23.14
 
 
Pinging google.com [172.217.23.14] with 32 bytes of data:
Reply from 172.217.23.14: bytes=32 time=70ms TTL=55
Reply from 172.217.23.14: bytes=32 time=53ms TTL=55
 
Ping statistics for 172.217.23.14:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 53ms, Maximum = 70ms, Average = 61ms
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:58:200c::3:4006
 2001:4998:c:1407::5019
 2001:4998:58:c02::a9
 2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 2001:4998:44:2408::7018
 98.138.252.222
 206.190.38.111
 98.139.181.135
 98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [206.190.38.111] with 32 bytes of data:
Reply from 206.190.38.111: bytes=32 time=195ms TTL=49
Reply from 206.190.38.111: bytes=32 time=193ms TTL=49
 
Ping statistics for 206.190.38.111:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 193ms, Maximum = 195ms, Average = 194ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=20ms TTL=128
Reply from 127.0.0.1: bytes=32 time=40ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 40ms, Average = 30ms
===========================================================================
Interface List
  5...70 4d 7b c3 e7 c3 ......Realtek PCIe GBE Family Controller
 12...16 c6 3b 80 4c 05 ......Microsoft Wi-Fi Direct Virtual Adapter
 15...74 c6 3b 80 4c 05 ......Qualcomm Atheros AR9485 Wireless Network Adapter
  1...........................Software Loopback Interface 1
 10...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  7...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     50
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    306
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    306
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    306
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  7    331 ::/0                     On-link
  1    331 ::1/128                  On-link
  7    331 2001::/32                On-link
  7    331 2001:0:4137:9e76:1cb8:2ea3:aa2c:ea59/128
                                    On-link
 15    306 fe80::/64                On-link
  7    331 fe80::/64                On-link
  7    331 fe80::1cb8:2ea3:aa2c:ea59/128
                                    On-link
 15    306 fe80::a4d6:39b6:9b0b:3e53/128
                                    On-link
  1    331 ff00::/8                 On-link
 15    306 ff00::/8                 On-link
  7    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/30/2017 08:02:20 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (05/29/2017 08:20:58 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
 
System errors:
=============
Error: (05/30/2017 11:38:08 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/30/2017 11:07:41 AM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error: 
%%2147500037 = Unspecified error
 
 
Error: (05/30/2017 11:05:38 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/30/2017 11:05:38 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/30/2017 11:05:18 AM) (Source: Service Control Manager) (User: )
Description: The Kingsoft_WPS_UpdateService service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (05/30/2017 11:05:16 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Kingsoft_WPS_UpdateService service to connect.
 
Error: (05/30/2017 11:04:12 AM) (Source: DCOM) (User: DESKTOP-MJDI0UT)
Description: {D63B10C5-BB46-4990-A94F-E40B9D520160}
 
Error: (05/30/2017 11:04:01 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/29/2017 11:17:04 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/29/2017 10:14:43 AM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service terminated with the following error: 
%%2147500037 = Unspecified error
 
 
 
Microsoft Office Sessions:
=========================
Error: (05/30/2017 08:02:20 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (05/29/2017 08:20:58 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-05-30 23:00:50.717
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-05-30 23:00:50.709
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-05-30 23:00:50.664
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-05-30 23:00:50.491
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-05-30 18:32:22.378
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-05-30 18:32:22.373
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-05-30 12:49:06.925
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-05-30 12:49:06.919
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-05-30 11:20:15.380
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2017-05-30 11:20:15.331
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\Asus\Downloads\SpybotPortable\App\Spybot\SDWSCSvc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
ASUS GIFTBOX (HKLM-x32\...\ASUS GIFTBOX) (Version: 7.4.223 - ASUSTek Computer Inc)
ASUS HiPost (HKLM-x32\...\{04768366-F421-4BA5-8423-B84F644B5249}) (Version: 1.0.6 - ASUS)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 4.0.12 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 3.14.0006 - ASUS)
ASUS USB Charger Plus (HKLM-x32\...\{A859E3E5-C62F-4BFA-AF1D-2B95E03166AF}) (Version: 4.1.6 - ASUS)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0043 - ASUS)
AudioWizard (HKLM-x32\...\{57E770A2-2BAF-4CAA-BAA3-BD896E2254D3}) (Version: 1.0.0.140 - ICEpower a/s)
Avast SecureLine for Asustek (HKLM\...\{2CD3C92F-EDC5-4B02-9B0A-9C1D37C58EF5}_is1) (Version: 1.0.239.3 - AVAST Software)
AVG (HKLM\...\{67975182-2130-493C-A58F-7C2604B8852A}) (Version: 1.191.1 - AVG Technologies) Hidden
AVG Protection (HKLM-x32\...\AVG Antivirus) (Version: 17.4.3014 - AVG Technologies)
Device Setup (HKLM-x32\...\{8D6B05E0-F457-408C-9D13-549334D8FAE1}) (Version: 2.0.3 - ASUSTek Computer Inc.)
Dropbox 25 GB (HKLM-x32\...\{0867A88D-764F-366E-9E21-130DA8B472C3}) (Version: 3.1.18.0 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden
Evernote v. 5.9.1 (HKLM-x32\...\{5EA1DED0-5285-11E5-8AA1-0050569584E9}) (Version: 5.9.1.8742 - Evernote Corp.)
FMW 1 (HKLM\...\{8AD6BA27-BBD3-4EA8-82D6-5E60AADC57AC}) (Version: 1.202.1 - AVG Technologies) Hidden
Foxit PhantomPDF (HKLM-x32\...\{39263796-F296-43AF-909C-FCF99592BAC4}) (Version: 7.2.52.1209 - Foxit Software Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 58.0.3029.110 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.123 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{c7f54569-0018-439c-809a-48046a4d4ebc}) (Version: 10.1.1.9 - Intel® Corporation) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.1.10605.221 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4462 - Intel Corporation)
Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 2.0.0.1067 - Intel Corporation)
Intel® Security Assist (HKLM-x32\...\{4B230374-6475-4A73-BA6E-41015E9C5013}) (Version: 1.0.0.532 - Intel Corporation)
Malwarebytes version 3.1.2.1733 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.1.2.1733 - Malwarebytes)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.6001.1070 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6799.0327 - Microsoft Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.6001.1070 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.6001.1070 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.6001.1070 - Microsoft Corporation) Hidden
Opera Stable 45.0.2552.881 (HKLM-x32\...\Opera 45.0.2552.881) (Version: 45.0.2552.881 - Opera Software)
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10143.21278 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.2.703.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7667 - Realtek Semiconductor Corp.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1240 - SUPERAntiSpyware.com)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.43835 - TeamViewer)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
WebStorage (HKLM-x32\...\WebStorage) (Version: 2.2.6.547 - ASUS Cloud Corporation)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-asus) (Version: 4.1.1.8 - WildTangent)
Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.17376 - Microsoft Corporation)
Windows Driver Package - ASUS (ATP) Mouse  (11/11/2015 1.0.0.262) (HKLM\...\A044C5901003C24E6891688653ABA1068D04A1A0) (Version: 11/11/2015 1.0.0.262 - ASUS)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 3.1.0 - ASUS)
WPS Office for ASUS (HKLM-x32\...\Kingsoft Office) (Version: 9.1.0.5247 - Kingsoft Corp.)
ZoneAlarm Firewall (HKLM-x32\...\{3B214EF2-9413-4300-96DB-165ECA1ED736}) (Version: 15.1.504.17269 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Free Firewall (HKLM-x32\...\ZoneAlarm Free Firewall) (Version: 15.1.504.17269 - Check Point)
ZoneAlarm Security (HKLM-x32\...\{A51FEF33-C7A2-492E-840B-35A85D1F007E}) (Version: 15.1.504.17269 - Check Point Software Technologies Ltd.) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 46%
Total physical RAM: 8098.16 MB
Available physical RAM: 4370.03 MB
Total Virtual: 10018.16 MB
Available Virtual: 5877.57 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:930.75 GB) (Free:871.47 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-MJDI0UT
 
Administrator            Asus                     DefaultAccount           
Guest                    
 
========================= Restore Points ==================================
 
26-05-2017 21:27:11 Windows Update
 
**** End of log ****


#11 PhilLatterly

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Posted 31 May 2017 - 07:14 AM

MALWAREBYTES LOG: The found threats have been quarantined.

 

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 5/31/17
Scan Time: 1:05 PM
Log File: MWB.txt
Administrator: Yes
 
-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.122
Update Package Version: 1.0.2059
License: Trial
 
-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: DESKTOP-MJDI0UT\Asus
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 356499
Threats Detected: 3
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 6 min, 55 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 2
PUP.Optional.ProductSetup, HKU\S-1-5-21-2960247526-2325433752-1066332616-1001\SOFTWARE\PRODUCTSETUP, No Action By User, [14864], [242047],1.0.2059
PUP.Optional.InstallCore, HKU\S-1-5-21-2960247526-2325433752-1066332616-1001\SOFTWARE\csastats, No Action By User, [3], [260986],1.0.2059
 
Registry Value: 1
PUP.Optional.ProductSetup, HKU\S-1-5-21-2960247526-2325433752-1066332616-1001\SOFTWARE\PRODUCTSETUP|TB, No Action By User, [14864], [242047],1.0.2059
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#12 PhilLatterly

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Posted 31 May 2017 - 09:53 AM

Malwarebytes Anti-Rootkit found nothing



#13 PhilLatterly

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Posted 31 May 2017 - 09:59 AM

RKILL LOG:

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 05/31/2017 03:55:20 PM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Asus\Downloads\SecurityCheck.exe (PID: 5208) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
 * Windows Firewall Disabled
 
   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
   "EnableFirewall" = dword:00000000
 
Checking Windows Service Integrity: 
 
 * gagp30kx [Missing Service]
 * IEEtwCollectorService [Missing Service]
 * IoQos [Missing Service]
 * nv_agp [Missing Service]
 * TimeBroker [Missing Service]
 * uagp35 [Missing Service]
 * uliagpkx [Missing Service]
 * WcsPlugInService [Missing Service]
 * wpcfltr [Missing Service]
 * WSService [Missing Service]
 
 * agp440 [Missing ImagePath]
 
 * AJRouter => %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted [Incorrect ImagePath]
 * WpnService => %systemroot%\system32\svchost.exe -k netsvcs [Incorrect ImagePath]
 
 * vmicrdv => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 * vmicvss => %SystemRoot%\System32\icsvcext.dll [Incorrect ServiceDLL]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 05/31/2017 03:58:32 PM
Execution time: 0 hours(s), 3 minute(s), and 12 seconds(s)
 
 
Thanks for all your help with this, BTW. If there is a charity or cause I van donate to by way of thanks please let me know!!


#14 Broni

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Posted 31 May 2017 - 02:11 PM

You won't miss anything without Spybot so I wouldn't worry about it/

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#15 PhilLatterly

PhilLatterly
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Posted 01 June 2017 - 06:30 AM

ADW CLEANER LOG:

 

# AdwCleaner v6.047 - Logfile created 01/06/2017 at 12:30:39
# Updated on 19/05/2017 by Malwarebytes
# Database : 2017-05-31.2 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Asus - DESKTOP-MJDI0UT
# Running from : C:\Users\Asus\Downloads\AdwCleaner.exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\Users\Asus\AppData\Local\YSearchUtil
 
 
***** [ Files ] *****
 
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
 
 
***** [ Web browsers ] *****
 
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [812 Bytes] - [01/06/2017 12:30:39]
C:\AdwCleaner\AdwCleaner[S0].txt - [1170 Bytes] - [01/06/2017 12:27:44]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [957 Bytes] ##########

Edited by PhilLatterly, 01 June 2017 - 06:37 AM.





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