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Windows 10 randomly crashes when using microsoft edge


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#1 victorq97

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Posted 26 May 2017 - 10:29 AM

OS - Windows 10
· x64-bit
· What was original installed OS on system? Windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail version
· Age of system (hardware) 2 years
· Age of OS installation - have you re-installed the OS? Clean installed the OS 2 days ago

· CPU - AMD A10-8700P
· Video Card - Radeon R6 Graphics

· System Manufacturer - HP
· Exact model number (if laptop, check label on bottom) - 17-g084ca

· Laptop or Desktop? Laptop

Attached Files



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#2 usasma

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Posted 29 May 2017 - 08:19 AM

Your UEFI/BIOS (version F.45) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Looks to be a hardware problem to me (although compatibility issues or low-level driver problems are also a possibility).

Please start with the built in HP diagnostics.  If they all pass, then please run ALL of these free diagnostics:  http://www.carrona.org/hwdiag.html

Please let us know the results of the diagnostics and we can move on from there.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri May 26 11:07:58.462 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\052617-20531-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
System Uptime:0 days 0:00:05.188
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by :ntoskrnl.wrong.symbols.exe ( nt_wrong_symbols!591FD902889000 )
BugCheck 124, {0, ffff82858a021038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff82858a021038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  591FD902
PROCESS_NAME:  ntoskrnl.wrong.symbols.exe
FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_TIMESTAMP_170520-054954_591FD902_nt_wrong_symbols!591FD902889000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri May 26 11:07:58.462 2017 (UTC - 4:00)**************************
hpdskflt.sys                Fri Sep 23 03:08:26 2016 (57E4D4EA)
amdpsp.sys                  Tue Dec  6 11:53:23 2016 (5846ED03)
SleepStudyHelper.sys        ***** Invalid 2026 Invalid 2026 Invalid


http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
amdpsp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
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