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Posted 25 May 2017 - 06:22 PM
Posted 25 May 2017 - 10:26 PM
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Insert the USB flash drive into the computer and reach the Recovery Environment Command prompt.
Entry points into WinRE
Your users can access WinRE features through the Boot Options menu, which can be launched from Windows in a few different ways:
After any of these actions is performed, all user sessions are signed off and the Boot Options menu is displayed. If your users select a WinRE feature from this menu, the PC restarts into WinRE and the selected feature is launched.
WinRE starts automatically after detecting the following issues:
Boot options menu
This menu enables your users to perform these actions:
Posted 28 May 2017 - 05:09 PM
I can confirm that ndistpr64.sys is a malicious file related to the SmartService trojan. Since you cannot boot into Windows, I suggest you post in the Virus, Trojan, Spyware, and Malware Removal Logs forum where our malware experts will be able to help you. Even if you can't provide an FRST log, just post anyway explaining why you can't.
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