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Outlook 2010 safe senders going to junk


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#1 Exfso

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Posted 25 May 2017 - 09:07 AM

Recently I have noticed that some email addresses that are marked as safe senders are going into my junk folder. I have checked that the senders are actually shown as safe, but their emails still end up in the junk.  The senders up until recently were fine and all their emails went into my inbox.

I am running Windows 7 pro and Microsoft Office 2010 Pro Plus.

Any help appreciated.



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#2 britechguy

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Posted 25 May 2017 - 09:36 AM

Have you recently added any filters?

 

Filters will override the safe senders list if they find something and the thing you're using them to do is trash what's found.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#3 Exfso

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Posted 25 May 2017 - 05:53 PM

No, absolutely nothing changed, this issue just came up out of the blue..



#4 britechguy

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Posted 25 May 2017 - 07:34 PM

The only thing I can guess at this point is that you're accessing your e-mail using IMAP and that your e-mail service provider has added some sort of spam trapping that's categorizing these messages as spam/junk on the server side.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#5 Exfso

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Posted 25 May 2017 - 08:29 PM

I am on POP 3. I would have thought that if the ISP had done this it would be happening on a lot of mail, not just a couple.



#6 britechguy

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Posted 25 May 2017 - 09:00 PM

These messages have to be *sent* to the junk/spam folder.   If you're not doing it, and based on your prior messages I have no reason to believe you are, something else "upstream" has got to be marking/moving them.

 

I really can't say much more with the limited information available.  Something has to have changed somewhere.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#7 Exfso

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Posted 26 May 2017 - 12:13 AM

Yep, I agree it has me beat at this stage..






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