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Posted 25 May 2017 - 06:38 AM
Posted 25 May 2017 - 07:25 AM
These are scammers. They will show you existing information, like errors in the Windows event logs, and misrepresent that information to you. They will tell you that these errors mean that your machine is infected or hacked, knowing that they are lying.
If you're father gave remote access to his computer, then they probably had him download and execute a program. That is not good, you can not trust them neither the software they use. You should scan the computer.
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Posted 25 May 2017 - 07:44 AM
I fully agree that your dad should never have given someone he did not know remote access to his computer. According to this company's website, they will at least have downloaded software to his computer giving them full access to it, which includes the ability to download and install additional software without his permission. There is no telling what type of additional software they might download, or how harmful it could possibly be.
In addition, according to their website, they will likely have signed your father up to a payment contract:
As far as the company's claim that numerous people have tried to gain access to his computer, that is probably just a scam. However, even if true, people trying to gain access means they have NOT yet gotten access. Unfortunately, they apparently panicked your father into doing exactly what they claim to be helping him avoid, which is to give some stranger (them) authorized access to his computer.
My recommendation in this situation is to advise that he immediately contact this company to cancel whatever agreement he has made with them, and request a refund if any payment commitments had been made, He should then attempt to remove/uninstall whatever software the company installed on his computer (I would not trust them to uninstall it), then run full antivirus and antimalware scans on his computer. There may be some additional steps needed to ensure whatever this company installed on his computer gets completely removed, but I will let others more skilled than me advise you about that.
Edited by Torvald, 25 May 2017 - 07:45 AM.
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