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Missing files on old HDD


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#1 eddhewett

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Posted 24 May 2017 - 12:43 PM

So I got a new laptop and a week later my old one completely died. Unfortunately as my old laptop would only stay on for 10 minutes at a time and then need a few hours rest (cooling issue I guess) I didnt manage to get all my documents and photos across.
No bother I ordered a case for the HDD and removed the HDD from my old laptop, chucked it into the case and plugged it into my new laptop. It shows up as OS (E: ) and inside I opened Users/Edd Hewett/Documents but it was empty!
However if I right click on the Edd Hewett folder it shows up as 211GB and 100,906 files.
I want to access pictures, documents, videos and music but all of these folders are showing empty with the exception of Music which has all its files accessable (but does not account for the full 211GB).
I did do a backup recently but not a complete backup and seeing as these files are here somewhere I would like gain access to them.

I have of course searched various forums for an answer and although many people have clearly had similar issues I have not yet found a solution that works for me.
I have tried changing permissions and ownership,, running chkdsk, booting in linux, plugging the drive into different computers, file recovery software and even spent time getting my old laptop running again.
Even with the HDD slotted back into the old laptop internally the folders were still showing empty!

Happy to try this all again to find a solution.

Any ideas?

I am now running Windows 10 on a Dell Inspiron and the old laptop was an Alienware M14X with Windows 7. Both systems have/had a password protected user account.

Also as a side question, what is the special permissions box for and why is it always always greyed out?



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#2 JohnC_21

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Posted 24 May 2017 - 01:48 PM

Possible the files are hidden but linux should still have seen them.

 

Open a command prompt. At the prompt type:

cd X:\users\edd hewitt     

Where X: is the drive letter of the external drive

 

at the prompt X:\users\edd hewitt>

 

Type:

attrib *.* -h -s /s /d


#3 RolandJS

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Posted 24 May 2017 - 02:10 PM

First of all, purchase and use a usb external cooling assembly (one giant or twin fans) -- that will keep your laptop cooler, it will still get quite warm, however, that should prevent any further sudden shutdowns.  Later on, others can walk you through cleaning the laptop fans.  My cooling assemblies and my laptops are inseparable.

Now onto your folders and files, your Data.  What backup/restore/clone program have you been using for backups?  I'm thankful you have been making even partial backups!  Can you usb or dvd boot your backup / restore / clone program and either make a one-pass clone or make a one-pass sector by sector full image onto another external HD?  That 2nd copy might come in handy.  After cloning or full image backing, we come to a fork in the road:  one tine -- send the HD to a DR company/specialist; the other tine -- do even more DIY data recovery attempts.  What would you like to do?


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#4 RolandJS

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Posted 24 May 2017 - 02:14 PM

http://www.tomshardware.com/answers/id-3422956/missing-files-hdd.html

I see you added a few tidbits of information over there.  Which thread will you be watching the most?


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#5 eddhewett

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Posted 25 May 2017 - 02:39 AM

Okay so I went through John Cs suggestions and got:

 

E:\Users\Edd Hewett>attrib *.* -h -s /s /d
Access denied - E:\Users\Edd Hewett\AppData\Local\Temp\~DF095B818BEA46D76A.TMP
The target of the symbolic link E:\Users\Edd Hewett\AppData\Local\Application Data does not exist
The target of the symbolic link E:\Users\Edd Hewett\AppData\Local\History does not exist
The target of the symbolic link E:\Users\Edd Hewett\AppData\Local\Temporary Internet Files does not exist
The target of the symbolic link E:\Users\Edd Hewett\Documents\My Music does not exist
The target of the symbolic link E:\Users\Edd Hewett\Documents\My Pictures does not exist
The target of the symbolic link E:\Users\Edd Hewett\Documents\My Videos does not exist
The target of the symbolic link E:\Users\Edd Hewett\Application Data does not exist
The target of the symbolic link E:\Users\Edd Hewett\Cookies does not exist
The target of the symbolic link E:\Users\Edd Hewett\Local Settings does not exist
The target of the symbolic link E:\Users\Edd Hewett\My Documents does not exist
The target of the symbolic link E:\Users\Edd Hewett\NetHood does not exist
The target of the symbolic link E:\Users\Edd Hewett\PrintHood does not exist
The target of the symbolic link E:\Users\Edd Hewett\Recent does not exist
The target of the symbolic link E:\Users\Edd Hewett\SendTo does not exist
The target of the symbolic link E:\Users\Edd Hewett\Start Menu does not exist
The target of the symbolic link E:\Users\Edd Hewett\Templates does not exist

 

Now looking in E:\Users\Edd Hewett\Documents (I dont have a my documents or my music etc.., just documents, music) each folder has a desktop.ini file and the documents folder has revealed an AlienFX folder.  However in the Desktop folder I have found my documents, pictures and videos folders full! :D
I remember now that I moved the folders I wanted to copy to my desktop and left the other folders which could stay behind (like the music folder behind) to keep them seperate, save time and get more out of my 10 minute running window.  It was so long between the laptop giving up and me having time, internet etc... to try to recover the files that I completely forgot thats where they were!  (to be fair I was at sea for a month).

In conclusion I am pretty sure the desktop folder was empty when I started but I couldnt say which of the many solutions I tried actually found my files.

 

As for cooling:
Unfortunately I cant really carry around an external cooling device.  I travel a lot with limited luggage (hence I have a laptop and not a desktop).  I had cleaned the fans a few times and even changed the cooling compound (which made a big difference for a year or so) but after 5 years or so, visiting all 7 continents at least twice and experiencing some pretty harsh conditions I dont think anyone could expect that computer to soldier on much longer.

And for backups I have just been doing a manual copy of important folders using FreeFileSync.  I am now however considering upgrading my onedrive which seems to work nicely at the moment.  I like the idea of having internet based backup as going to sea with my laptop and backup extHDD could be disaster if both got lost at the same time! (although I do keep a further backup drive on shore but it doesnt get updated so often).  Any recomendations for internet based backups before I go all in on OneDrive?  Or is that a topic for another thread...

 

Cheers guys

 



#6 RolandJS

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Posted 25 May 2017 - 08:28 AM

My money is still on getting and using a usb external cooling assembly.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#7 dc3

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Posted 25 May 2017 - 09:00 AM

My money is still on getting and using a usb external cooling assembly.

The OP has already explained why your repeated suggestion isn't practical for them.  :deadhorse:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 RolandJS

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Posted 25 May 2017 - 09:30 AM

 

My money is still on getting and using a usb external cooling assembly.

The OP has already explained why your repeated suggestion isn't practical for them. 

OP only has mentioned that once, however, his main problem is still unresolved; the constant shutdowns interfere with his desire to copy large amounts of folders and files from point A to point B -- I'm hoping the fan will reduce his losses of his files going forward.


Edited by RolandJS, 25 May 2017 - 09:35 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#9 dc3

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Posted 25 May 2017 - 09:36 AM

 

 

My money is still on getting and using a usb external cooling assembly.

The OP has already explained why your repeated suggestion isn't practical for them.  :deadhorse:

 

OP only has mentioned that once, however, his main problem is still unresolved; the constant shutdowns interfere with his desire to copy large amounts of folders and files from point A to point B -- I'm hoping the fan will reduce his losses of his files going forward.

 

Go back and reread posy #1.

 

No bother I ordered a case for the HDD and removed the HDD from my old laptop, chucked it into the case and plugged it into my new laptop.

Edited by dc3, 25 May 2017 - 09:44 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 RolandJS

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Posted 25 May 2017 - 09:54 AM

Fine with me; I will consider his tomshardware thread and this BC thread solved, solved by end-user.


Edited by RolandJS, 25 May 2017 - 09:57 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#11 Joe C

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Posted 25 May 2017 - 01:03 PM

It's possible that your file table has gotten corrupted due to the constant shut downs, They do not like sudden shut downs.

You could try a file recovery program to see if you can get anything off the drive, leave the drive in it's enclosure and it is very important that you do not use the drive to write anything to it or what data you might have will be damaged permanently. Some recovery software that might work for you:

http://lifehacker.com/5237503/five-best-free-data-recovery-tools






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