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Random Hangs/Freezes

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#1 EndlessJourney


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Posted 24 May 2017 - 02:03 AM



It happened twice now, in the span of two days. While I was writing an email in 22/5 and while writing on word in 24/4, the screen just froze and everything became unresponsive (I had no music playing so I don't know about sound.) Only a hard reset restored the system, and it left behind no BSOD. (I didn't run windows startup diagnostics.)


Please help me find out the issue, as if it happens again, I may again lose valuable info. Also, thank you in advance and sorry for being such a newbie with the logs. I attached both zips and info as best as I could.




· OS - Windows 8.1, 8, 7, Vista ?

Windows 7

· x86 (32-bit) or x64 ?


· What was original installed OS on system?

Windows 7

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

OEM (I guess)
· Age of system (hardware)

December of 2009

· Age of OS installation - have you re-installed the OS?

Probably yes


AMD Phenom II X4 955 Processor 3.2 GHz

· Video Card


· MotherBoard - (if NOT a laptop)


· Power Supply - brand & wattage (skip if laptop)

Turbo-X PSU Power Series 735 W 80+ Bronze Modular (possibly)

· System Manufacturer
· Exact model number (if laptop, check label on bottom)

Gigabyte Technology Co, Lld

· Laptop or Desktop?





Edited by EndlessJourney, 24 May 2017 - 03:30 PM.

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#2 bwv848


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Posted 24 May 2017 - 03:20 PM


Unfortunately, I've just realized that this is a pirated copy of Windows 7 — you are using an ACER/HP key with a GIGABYTE motherboard. BleepingComputer's forum rules prohibit me from helping you further:

No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to  remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.
If you would like help, please purchase a legitimate copy of Windows for your computer and run the Sysnative File Collection App again. Furthermore, pirated versions of Windows never function as normally.

Thank you.

If I do not reply in three days, please message me.
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#3 EndlessJourney

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Posted 24 May 2017 - 03:25 PM

Pirated? I see.

Maybe that's the issue.

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