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SmartService trojan horse, rootkit and malware also. (vmxclient.exe)


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#1 SavagedBlade

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Posted 23 May 2017 - 09:52 AM

I have already posted my Farbar Recovery Scan Tools in the attached files area. So I have been infected with this trojan horse called "SmartService." The first symptoms of this virus I noticed was at the beginning of May when this program called "svcvmx client 32bit" started showing up in my task manager. It duplicated itself to the point where there would be 6-10 of those in task manager EACH taking up 5% and up of CPU usage. I opened the program folder and it led me to a folder called "ntuserlite" in appdata. I have tried to delete the file that was launching it at startup, but I get a prompt asking for administrator permission. I click continue but then it says that I do not have permission to delete even though I am the owner of the file and have admin permissions. Another symptom is that I CANNOT run anything distantly related to being an antivirus program. Ex: Malwarebytes, spyhunter, zemana etc. Whenever I try to run these programs it gives me an error and says, "The Requested Resource is in Use"." Right now I cannot even run the mbar anti-rootkit INSTALLER. The last symptom I noticed is that when I go into advanced startup in settings (Windows 10) and I click restart, it doesn't bring me to the troubleshooting or advanced startup screen. It just restarts my PC. Also, this isn't a symptom of the virus but, when I start up my computer like normal, on the screen where it shows the motherboard's brand, I don't see any keys to press to access the BIOS. What I mean is, usually when you start up your PC, you see some sort of text in a corner or somewhere on your screen instructing you to press any key to enter the BIOS, or Boot Menu. Normally those keys are like F8 or F2, however, I don't see anything like that when I start up my PC.

 

System Specs:

CPU: Quad Core AMD-FX4300

GPU: Nvidia Geforce GTX 1050 Ti (factory overclocked, home overclocked 260 MHz)

1 TB HDD drive

8 GB DDR3 RAM

Fan cooled.

OS: Windows 10

Note: My BIOS is LEGACY not UEFI. Also when I go into my BIOS screen to boot up windows from a USB drive, it's CMOS Setup Utility, which looks like this: http://i.imgur.com/G0dbFbZ.jpg

 

Attached Files



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#2 Aura

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Posted 23 May 2017 - 10:42 AM

Hi SavagedBlade :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the "mbar-log-TODAY'S-DATE.txt" log that is located in the MBAR folder here after.

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#3 SavagedBlade

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Posted 23 May 2017 - 01:55 PM

Hey, I tried the guide and the anti-rootkit version works. Right now as I write this it is still scanning after about 2 hours. Is it normal for it to detect 4000+ malware? Also the program became unresponsive after 1538 malware found, then 10 minutes later it updates another 1000 or so. Is this normal?

#4 Aura

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Posted 23 May 2017 - 02:00 PM

Yes, that infection drops a lot of infected files on the system, so it is normal for the detection count to rise that much. For now, just leave MBAR be, and do not touch the computer until it is done scanning.

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#5 SavagedBlade

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Posted 23 May 2017 - 02:16 PM

What do you think the scan time would be? It's been 20 minutes and MBAR is still unresponsive

#6 Aura

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Posted 23 May 2017 - 03:10 PM

It could easily take over an hour or two.

If you want, kill the MBAR process, and delete everything you can in the following folder:
C:\Users\REMOVED\AppData\Local\ntuserlitelist
Go in the subfolders, delete everything, etc. till you can't delete anything anymore. Once done, run MBAR again.

Edited by Aura, 23 May 2017 - 03:32 PM.

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#7 SavagedBlade

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Posted 23 May 2017 - 03:16 PM

I can't delete anything in that folder as it's protected. I don't have the "permission" even though I'm admin. Should I try exiting out and rescanning because it's been an hour and it's still unresponsive

#8 Aura

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Posted 23 May 2017 - 03:19 PM

In that case, relaunch the MBAR scan (so yes, exit the program) and make sure that there's no other program running, and do not touch your computer while MBAR is scanning.

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#9 SavagedBlade

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Posted 23 May 2017 - 03:25 PM

Also um, can you please remove the C:/User thing in your previous post? I don't want people knowing my personal name. Thanks

So far the scans going good, might take a while again..

Edited by SavagedBlade, 23 May 2017 - 03:26 PM.


#10 Aura

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Posted 23 May 2017 - 03:32 PM

Edited it out.

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#11 SavagedBlade

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Posted 23 May 2017 - 07:36 PM

The scan has failed both times. The first time which I told you about, the program became unresponsive for an hour. I retried it but then it got stuck somewhere and stopped scanning or something. The scan was not done and it just got stuck, it was scanning one thing for 1 hour, and the program didn't seem to be unresponsive. What should I do? I could possibly try to leave the computer on for the whole day tomorrow.

#12 Aura

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Posted 23 May 2017 - 07:38 PM

Are you able to delete anything in the following folder?
C:\Users\REMOVED\AppData\Local\llssoft
REMOVED being your userprofile name.

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#13 SavagedBlade

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Posted 24 May 2017 - 06:04 AM

I was able to delet everything but the winvmx folder because it's open in something (I tried this as soon as my system started, didn't open any programs) and boy that was 536 mb

#14 Aura

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Posted 24 May 2017 - 06:37 AM

Awesome. Now the MBAR scan should be able to go through.

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#15 SavagedBlade

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Posted 24 May 2017 - 04:47 PM

Thank you SO much for your help! I successfully disabled the viruses using Anti-Rootkit Malwarebytes. I am now running the real version to remove any remaining viruses. I am forever in your debt. Also can you tell me why I have like 7 different versions of chrome open in task manager? I heard that the vmxclient virus installed it's own google chrome.

 

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