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#1 Ziden1231

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Posted 23 May 2017 - 06:26 AM

What can be problematic?

I appear to be playing or loading maps

Graphic card? 

Please i need help. 

Rx480

G4560

 
G4560
rx580 
Kingston HyperX FURY 8GB
 ASRock H110M-HDV
 Thermaltake Smart SE Modular 530W
 


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#2 usasma

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Posted 23 May 2017 - 06:40 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

**********************************************************************************************

 

While waiting for a reply, please have a look at this page:  http://www.carrona.org/VideoTDR.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Ziden1231

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Posted 23 May 2017 - 07:05 AM

complete

Attached Files



#4 usasma

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Posted 23 May 2017 - 03:40 PM

Your UEFI/BIOS (version P7.10) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

Overall, the reports look good.  The exceptions are the BSOD's and Live Kernel Events in the WER section of the MSINFO32 report - there's a lot of them.

The memory dumps all show that there are video problems and all of the memory dumps show a STOP 0x119 error.

The place to start is the link I gave previously:  http://www.carrona.org/VideoTDR.html

 

Replacing the drivers (removing the old one's and then installing a fresh set) should help to rule out the software causes.

You can use this free tool to ensure that ALL of the video stuff is removed:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

Then download/install the latest, W10 compatible version for your system.

 

If the VideoTDR page and the driver replacement doesn't fix things - then you'll have to try another video card (BUT - sometimes reseating the card and cleaning out the slot will help).

If you don't have one to test with, I'd suggest purchasing one from a shop that will let you return it if it's not needed (for your money back).

 

Good luck!

 

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat May 20 09:02:45.260 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\052017-19968-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:21:06.999
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgmms2.sys ( dxgmms2+26962 )
BugCheck 119, {5, ffffc90b77f90000, ffffc90b78a50ad0, bc77}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000005, The subtype of the bugcheck:
Arg2: ffffc90b77f90000
Arg3: ffffc90b78a50ad0
Arg4: 000000000000bc77
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: OLD_IMAGE_dxgmms2.sys
CPUID:        "Intel® Pentium® CPU G4560 @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  P7.10
  BIOS Release Date             10/07/2016
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             H110M-HDV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat May 13 14:15:36.770 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051317-19906-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:45:56.388
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgmms2.sys ( dxgmms2+26962 )
BugCheck 119, {5, ffffd903a1df1000, ffffd903a2695ad0, 26ce4}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000005, The subtype of the bugcheck:
Arg2: ffffd903a1df1000
Arg3: ffffd903a2695ad0
Arg4: 0000000000026ce4
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  SteelSeriesEngine3.exe
FAILURE_BUCKET_ID: OLD_IMAGE_dxgmms2.sys
CPUID:        "Intel® Pentium® CPU G4560 @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  P7.10
  BIOS Release Date             10/07/2016
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             H110M-HDV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed May 10 06:29:20.002 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051017-21296-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 2:21:29.742
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgmms2.sys ( dxgmms2+26962 )
BugCheck 119, {5, ffffc30fb15e2000, ffffc30fb23f4ad0, 9fd1c}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000005, The subtype of the bugcheck:
Arg2: ffffc30fb15e2000
Arg3: ffffc30fb23f4ad0
Arg4: 000000000009fd1c
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: OLD_IMAGE_dxgmms2.sys
CPUID:        "Intel® Pentium® CPU G4560 @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  P7.10
  BIOS Release Date             10/07/2016
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             H110M-HDV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May  9 14:03:14.272 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\050917-19281-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:37:43.890
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgmms2.sys ( dxgmms2!VidSchiProcessIsrFaultedPacket+23e )
BugCheck 119, {5, ffffc805dabc0000, ffffc805dc031ad0, f3271}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000005, The subtype of the bugcheck:
Arg2: ffffc805dabc0000
Arg3: ffffc805dc031ad0
Arg4: 00000000000f3271
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  TERA.exe
FAILURE_BUCKET_ID: OLD_IMAGE_dxgmms2.sys
CPUID:        "Intel® Pentium® CPU G4560 @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3504
  BIOS Version                  P7.10
  BIOS Release Date             10/07/2016
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             H110M-HDV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat May 20 09:02:45.260 2017 (UTC - 4:00)**************************
iaStorA.sys                 Mon Jul 27 05:26:48 2015 (55B5F958)
RTKVHD64.sys                Tue Sep 15 10:12:36 2015 (55F82754)
TeeDriverW8x64.sys          Wed Aug 31 18:45:52 2016 (57C75E20)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
AtihdWT6.sys                Thu Dec  8 12:20:20 2016 (58499654)
sshid.sys                   Mon Dec 19 12:43:41 2016 (58581C4D)
BEDaisy.sys                 Tue Jan 10 22:01:10 2017 (58759FF6)
ssdevfactory.sys            Wed Apr  5 12:51:17 2017 (58E52085)
atikmpag.sys                Mon Apr 24 20:57:35 2017 (58FE9EFF)
atikmdag.sys                Mon Apr 24 21:11:16 2017 (58FEA234)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
SleepStudyHelper.sys        ***** Invalid 2023 Invalid 2023 Invalid

http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=sshid.sys
http://www.carrona.org/drivers/driver.php?id=BEDaisy.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


Edited by usasma, 23 May 2017 - 03:41 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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