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Win 8.1 account password SNAFU!


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#1 hateway

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Posted 22 May 2017 - 01:33 PM

So last night I was securing an HP AIO computer because an intern was coming in today. I created a password for my local account, then changed it to a PIN that works just fine. Here's the rub: I also created an admin account called Administrator and even wrote the password down but it will not work for anything. I've tried so many iterations! Now I can't make ANY system changes without being prompted by the Administrator account. Can't even access CMD! Please help! I tried booting via Hiren's with Kon-Boot but it only runs up to Win 7. Many thanks!



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#2 JohnC_21

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Posted 22 May 2017 - 01:47 PM

The problem may have occurred as there is also a hidden account called Administrator.

 

Do you see two accounts called Administrator when typing net user at a command prompt

 

If you have an admin account on the computer open an elevated command prompt and type

net user admininstrator *

It will prompt for a password. Press Enter to clear and Enter again to confirm.



#3 hateway

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Posted 22 May 2017 - 01:49 PM

I can't even get a command prompt because UAC Administrator requires a password to access it!



#4 JohnC_21

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Posted 22 May 2017 - 01:55 PM

Download NT registry editor and clear the password on the account. You will need to disable SecureBoot in UEFI and possibly enable Legacy or CSM boot. I believe tapping F9 at boot will give you the option to boot a legacy CD.

 

https://pogostick.net/~pnh/ntpasswd/

 

http://www.chntpw.com/guide/



#5 hateway

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Posted 22 May 2017 - 02:21 PM

Thanks! Working on it!



#6 JohnC_21

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Posted 22 May 2017 - 02:23 PM

No problem. If the registry editor gives you a problem try Lazesoft Password Reset. I assume this is a business so you would need to purchase the pro version for $18.

 

http://www.lazesoft.com/forgot-windows-admin-password-recovery-freeware.html

 

http://www.lazesoft.com/how-to-reset-windows-password.html



#7 hateway

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Posted 22 May 2017 - 03:08 PM

No luck so far. On the CHNTPW faq it states "Chntpw will reset your local passwords on any NT based Windows operating system including Windows NT, 2000, XP, Vista, Windows 7, Windows 8, 2003 and 2008 Server, as well as any versions not mentioned." My 'Administrator' account is not a local account. Then on https://pogostick.net/~pnh/ntpasswd/, when I ran the CMD line, X:syslinux.exe -ma X: it reported 'zero FAT sectors' so I reformatted as exFAT AND NTFS and still got nowhere? I still tried to boot from the USB and every time it says no OS can be found and to reboot. Any other ideas?

No problem. If the registry editor gives you a problem try Lazesoft Password Reset. I assume this is a business so you would need to purchase the pro version for $18.

 

http://www.lazesoft.com/forgot-windows-admin-password-recovery-freeware.html

 

http://www.lazesoft.com/how-to-reset-windows-password.html


Edited by hateway, 22 May 2017 - 03:09 PM.


#8 JohnC_21

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Posted 22 May 2017 - 03:14 PM

Sorry, I thought the Administrator Account added was a local account. Using the NT registry editor can you enable the Hidden Administrator Account? I believe if the Administrator Account is not local Microsoft allows a reset through their website.

 

http://www.wintips.org/enable-administrator-account-or-reset-admin-account-password-windows-8-windows-7-or-windows-vista/

 

https://www.isunshare.com/windows-8-password/how-to-reset-windows-8-microsoft-account-password.html



#9 hateway

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Posted 22 May 2017 - 04:21 PM

No use. The first link requires the same utility (pogostick) I couldn't build on my USB drive. 2nd link is only good if you can't remember your Microsoft PW. I used a PW I made up and wrote down, having nothing to do with Microsoft. Next? I REALLY APPRECIATE YOUR EFFORTS!

Sorry, I thought the Administrator Account added was a local account. Using the NT registry editor can you enable the Hidden Administrator Account? I believe if the Administrator Account is not local Microsoft allows a reset through their website.

 

http://www.wintips.org/enable-administrator-account-or-reset-admin-account-password-windows-8-windows-7-or-windows-vista/

 

https://www.isunshare.com/windows-8-password/how-to-reset-windows-8-microsoft-account-password.html



#10 JohnC_21

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Posted 22 May 2017 - 04:31 PM

Are you saying you could not boot the pogostick flash drive? What did you use to create the bootable flash? I have had good success with Rufus. As I previously posted make sure SecureBoot is disabled in your UEFI settings. Also anything that says Quick or Fastboot should be disabled as this can prevent a flash drive from booting.

 

My last suggestion would be to enable the Hidden Administrator Account. If you cannot get pogostick to work then try the Lazesoft program. 

 

Last option would be to nuke the OS by tapping F11 at boot to enable the HP factory Reset option. I believe this is available on 8.1.



#11 hateway

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Posted 22 May 2017 - 04:42 PM

The instructions say to d/l the zip, unzip, copy the files onto flash, run he CMD line, X:syslinux.exe -ma X: then feed it to the problem child. I have all the UEFI boot settings disabled. Going in for another try with a diff. USB, if that doesn't work, I'll try Rufus. Unfortunately I can't run ANY programs due to the prompt for the Administrator pw coming up. BRB



#12 hateway

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Posted 22 May 2017 - 04:51 PM

The instructions say to d/l the zip, unzip, copy the files onto flash, run he CMD line, X:syslinux.exe -ma X: then feed it to the problem child. I have all the UEFI boot settings disabled. Going in for another try with a diff. USB, if that doesn't work, I'll try Rufus. Unfortunately I can't run ANY programs due to the prompt for the Administrator pw coming up. BRB

 

Ok, so I got IN with a diff. USB, but it hangs on 'Booting the kernel'. Should I reboot & try again? It's a 1tb hd



#13 JohnC_21

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Posted 22 May 2017 - 04:53 PM

Yes, try rebooting again. It's possible the kernel used on the pogostick program is not compatible with the HP hardware.

 

Yes, I forgot you need to run the Lazesoft program in order to create the bootable iso file. You could install Lazesoft on any computer to create the bootable iso file and then use Rufus. Enable/Resetting the Hidden Administator account should at least let you access Windows.



#14 hateway

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Posted 22 May 2017 - 05:42 PM

Many thanks for all your efforts!As I was waiting for Rufus to install, I decided to boot up, then quickly click the arrow to go to the Admin UA. It took several guesses at the pw hint which was '8grt', but then I nailed it with '8Wasgr8t' ! Whew, thanks for your time!



#15 JohnC_21

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Posted 22 May 2017 - 05:58 PM

No Problem. Glad you finally sorted it out and thanks for the update.






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