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Canceled Office 365 now blocking home computer

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#1 Lady T

Lady T

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Posted 21 May 2017 - 11:54 PM

I used the office acct for the 365 in 2016 on my home computer. After the year was up we did not renew but now it is blocking my Word 2013 on my home computer. I did buy this computer 2nd hand and do not have any of the install disks. Notice just says to update subscription. Since MS will not speak to anyone or read any tickets I'm afraid I will be stuck with this forever. Took at least 6 months to stop emailing the job even after buying the standalone Office.


This Word 2013 had nothing to do with the 2016 365 or my companies acct. Feel like I'm Hijacked by MS.


Any fix for this?

Lady T

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#2 britechguy


    Been there, done that, got the T-shirt

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Posted 22 May 2017 - 08:55 AM

The only thing I can suggest, and it's a long shot, is first to download and run Belarc Advisor to get a list of the license keys for the software on your system, and that should include the Office 2013 suite.


Then see if you can still download the Office 2013 ISO file from Microsoft's website.  The last time I installed MS-Office 2013 that's what you had to do, as you bought nothing but a license key and the software was downloadable.


If you are able to download the Office suite, whether via ISO or other mechanism, you could try doing a repair install first and, if that doesn't work, uninstall it completely and do a reinstall.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

     Presenting the willfully ignorant with facts is the very definition of casting pearls before swine.

             ~ Brian Vogel






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