Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


I thought I can open a file that I checked with 360virus and kaspersky

  • This topic is locked This topic is locked
2 replies to this topic

#1 stnchs


  • Members
  • 1 posts
  • Local time:04:25 PM

Posted 21 May 2017 - 07:07 PM


In a nutshell: 
​After finding (with tcp view) internet connections being made from folders in WindowsApps I have tried to reinstall the computer (just to be on the safe side and since I didn't yet have to many things on it), but the laptop didn't even allow me to: "there was some problem restoring your computer, no changes were made"

​So I "un-compressed" the drive, but I was never able to do a system restore. So I made a bootable usb stick (with the Microsoft tool) and reinstalled Windows. While doing the new installation this I clicked on "format the partition" but I don't think it did it (it only lasted a couple seconds for the 300GB). Anyway now it seems I have Win10 brand new installed - but these Windows Apps folders are still there. 

Because I still don't know if I'm safe I want at least these files to go away ​that caused me some much trouble I went to elevated or administrator command prompt, I put it "net user Administrator /active:yes" what should unhide the admin account. Needless to say (probably) I can't still delete the folders, even with elevated command prompt.

But now I can try to change permissions on the security tab again on these dreaded folders I hope - I looked into it - but it still doesn't seem possible. 

It's my drive, how come I do not have access? Am I soo naïve?
​Any help would be appreciated, thank you !!!



Long form:

Stupid me thought that I can open a file that I checked with 360virus and Kaspersky (yesterday)​, however two days ago
I noticed my computers internet connection becoming super slow. After I stopped all internet activity, closed the browser
​still there was a lot of wifi activity in the task manager visible, so I feared there is something going on.

​I checked with TCPview and found at least one program establishing connection(s) that I didn't know. The files location is:
C:\Program Files\WindowsApps\Facebook.Facebook_92.883.20503.0_x86__8xx8rvfyw5nnt 
​While having an account I do not knowingly have anything from FB installed on my computer, so I shut down the connections and ended the process.

​I also checked the folders and files security tab and found an unknown user having full control to these folders and files =>
Account Unknown(S-1-15-3-1024-3635283841-2530182609-996808640-1887759898-3848208603-3313616867-983405619-2501854204)
​If I tried to change permissions I get: unable to save permission changes on Logo.scale-100.png, the media is write protected.

​With a lot of trying with inherited permissions I managed to delete some permissions but eventually I failed.
Today for the first time ever I got a blue screen while burning my files to a dvd.  After that if I tried to open google.com with Firefox, it didn't work anymore. Allegedly google has set his security settings for https wrong ...blah? Restarting and it works again.  It convinced me even more that sth was going on.

​I tried to scan the folders with two different antivirus software. The (I believe) 360total virusscanner didn't even scan it, Kaspersky scanned it but couldn't find anything wrong. ​TDSSKiller also didn't find anything wrong. Please help - I found other theads dealing with parts of what I describe above, so please what, if anything, is going on.

(please your best guess!?)

Edited by stnchs, 22 May 2017 - 11:32 AM.

BC AdBot (Login to Remove)


#2 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,744 posts
  • Gender:Male
  • Local time:07:25 PM

Posted 26 May 2017 - 07:10 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> https://www.bleepingcomputer.com/logreply/647296 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
  • Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button.
  • Notepad will open with the results.
  • Post the new logs as explained in the prep guide.
  • Close the program window, and delete the program from your desktop.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,744 posts
  • Gender:Male
  • Local time:07:25 PM

Posted 31 May 2017 - 07:15 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users