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followed other topics and it dont seem to help


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#1 craig83

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Posted 21 May 2017 - 11:57 AM

i have ran jrt adwcleaner hitmanpro and rkill. all of them say they fixed the virus files but then pop back up showing same virus. or tell me to restart so they can fix it. i let them restart my pc. shows fixed then pop up showing same virus. i dont know what to do. i normally use avg free and never had a virus. my new computer comes with mcgaffee and i get a virus...

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#2 craig83

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Posted 21 May 2017 - 01:09 PM

ran mbar and i think that may have worked. i posted new logs to be sure.

reading thru other peoples fixes i think may have helped me. 

this forum is amazing. nice to see there is a place to get free help with virus issues.

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Edited by craig83, 21 May 2017 - 01:11 PM.


#3 nasdaq

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Posted 24 May 2017 - 07:44 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Looking good. Just clean these items that are not required.

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKU\S-1-5-21-44176446-3822594846-1758726311-1001\...\Run: [Windows Defender] => -
CHR Extension: (Chrome Web Store Payments) - C:\Users\craig\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-09]
CHR Extension: (Chrome Media Router) - C:\Users\craig\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-05-16]
R2 ibtsiva; %SystemRoot%\system32\ibtsiva [X]
CustomCLSID: HKU\S-1-5-21-44176446-3822594846-1758726311-1001_Classes\CLSID\{1BF42E4C-4AF4-4CFD-A1A0-CF2960B8F63E}\InprocServer32 -> C:\Users\craig\AppData\Local\Microsoft\OneDrive\17.3.6816.0313\amd64\FileSyncShell64.dll => No File
CustomCLSID: HKU\S-1-5-21-44176446-3822594846-1758726311-1001_Classes\CLSID\{7AFDFDDB-F914-11E4-8377-6C3BE50D980C}\InprocServer32 -> C:\Users\craig\AppData\Local\Microsoft\OneDrive\17.3.6816.0313\amd64\FileSyncShell64.dll => No File
CustomCLSID: HKU\S-1-5-21-44176446-3822594846-1758726311-1001_Classes\CLSID\{82CA8DE3-01AD-4CEA-9D75-BE4C51810A9E}\InprocServer32 -> C:\Users\craig\AppData\Local\Microsoft\OneDrive\17.3.6816.0313\amd64\FileSyncShell64.dll => No File
Task: {BE31B3F3-3243-46D0-A903-8F17222A57CF} - \Microsoft\Windows\MemoryDiagnostic\VideoMemoryDiagnostic -> No File <==== ATTENTION

Reboot:

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
---

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after the update you can remove the old versions of Java via the Control Panel > Programs > Programs and Features.
Java 8 Update 121 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
===

Please let me know what problem persists with this computer.

#4 nasdaq

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Posted 30 May 2017 - 08:26 AM

Are you still with me?

#5 craig83

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Posted 30 May 2017 - 07:19 PM

yeah im still here. just been busy with work. have not had much time to play with my computer

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#6 nasdaq

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Posted 31 May 2017 - 06:47 AM

Let me know if the problem persists.




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