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Windows 10 version 1607 update sound problem


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#1 sinine

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Posted 21 May 2017 - 08:04 AM

Hello. My laptop, Windows 10, updated to version 1607. And after that my sound has been completely horrible. I can't find a way to change the sound settings anywhere that would make a change. It's really really hurting my ears. Does anyone know anything about this update/version and what it does to the sound?



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#2 JohnC_21

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Posted 21 May 2017 - 10:21 AM

What is the make and model of the computer? Have you checked the computer's support site for a Windows 10 audio driver? 

 

Right click the sound device in Device Manager, select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and Paste the first line into your next post.



#3 sinine

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Posted 21 May 2017 - 10:37 AM

It's MSI GL62 6QF

I haven't checked yet no. This is the fist place I come to when I have computer problems. Cause I wouldn't even know where else to go, I'm stupid.

 

Okay, I have three things under the sound thing so:

1. Intel® Display Audio

The ID thing:

HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000
HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101
 

2. NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

The ID:

USB\VID_0955&PID_9000
 

3. Realtek High Definition Audio

ID:

HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_1462115A&REV_1000
HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_1462115A
 

I hope it's the right thing

 

Maybe I'm just imagining things but the audio sounds like in a movie theatre or like the backgroudn noise is really amplified or something. It's not clear.


Edited by sinine, 21 May 2017 - 10:38 AM.


#4 JohnC_21

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Posted 21 May 2017 - 10:55 AM

Your computer support site has an updated audio driver dated 5/4. Hopefully updating the driver solves the problem

 

https://www.msi.com/Laptop/support/GL62-6QF.html#down-driver&Win10 64

 

Be sure to click the link on the update instructions.

 

https://www.msi.com/asset/global/picture/faq/10016371@2016-1122-0241-506331@faq_02422-en.pdf



#5 sinine

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Posted 21 May 2017 - 11:50 AM

Okay, I can do that. But first, I noticed the update has also changed the language on my laptop and changed the default music/movie player. Maybe I should just uninstall the update? Is that normal for and update to do?



#6 JohnC_21

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Posted 21 May 2017 - 11:59 AM

I believe there is an option to roll back the update but I would backup any important files you have first.

 

Changing language on an upgrade is not normal. I would start a new thread saying your update changed your language, There a people more familiar with Windows 10 than me. I also do not understand why the updating to 1607 took this long as 1703 is now being pushed out.

 

Microsoft is known for changing apps back to Windows defaults after a major upgrade.



#7 sinine

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Posted 21 May 2017 - 12:02 PM

Ah, must be back to defaults then somehow. I just bought my laptop, maybe like a week ago or so and it just updated now.

Should I try the driver thing anyway cause for some reason the Nahimic thing doesn't open anymore in any way?



#8 JohnC_21

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Posted 21 May 2017 - 12:26 PM

You can try updating the drive but read the clean install instructions first. 

 

Here are the instructions on reverting to the previous build.

 

http://www.thewindowsclub.com/go-back-to-an-earlier-build-of-windows-10



#9 sinine

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Posted 21 May 2017 - 12:47 PM

okay, I tried to install the drivers and this happened when I tried to install the first driver thing:

2r7luky.jpg

I realllllllllyyy need help now cause I've uninstalled my stuff and have no sound and can't reinstall the audio stuff.

 

edit: under detail it say this:

Error Code:    -5001 : 0x80070002
Error Information:
>setup.cpp (142)
PAPP:
PVENDOR:
PGUID:
$21.0.338
@Windows 8.1 / Server 2012 R2 Service Pack 0 (9600)
IE Version: 9.11.14393.0


Edited by sinine, 21 May 2017 - 12:48 PM.


#10 JohnC_21

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Posted 21 May 2017 - 12:58 PM

Did you select Windows 10 64bit in the dropdown box on the Support page. For some reason your error suggests Windows 8.1.

 

See if installing the Realtek HD driver works. If not revert back to the previous Windows 10 build. 

 

http://www.realtek.com.tw/downloads/downloadsview.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

 

64bits Vista, Windows7, Windows8, Windows8.1, Windows10 Driver only (Executable file) R2.81 2017/1/13 217554k G

#11 sinine

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Posted 21 May 2017 - 01:04 PM

Okay. This is super weird. I got my sound back. And it's normal, like before it turned bad today. I don't have Realtek nor Nahimic. I don't wanna touch anything anymore. It just started playing sound for some reason. Can't I leave it like that or do I have to reinstall them two?

 

I did choose 64bit

 

okay, I just checked. I chose the Setup.exe file from the Audio Driver _8083 folder cause there was no other setup file anywhere else


Edited by sinine, 21 May 2017 - 01:09 PM.


#12 JohnC_21

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Posted 21 May 2017 - 01:14 PM

Leave well enough alone if things sound okay. What about the language change?

 

Edit: It's possible Windows detected there was no sound driver and automatically installed it. I have given up trying to figure out Windows 10.

 

Edit Edit: Get ready for another major upgrade to 1703 Creators.


Edited by JohnC_21, 21 May 2017 - 01:16 PM.


#13 sinine

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Posted 21 May 2017 - 01:17 PM

Ahh I'm already downloading from the link you gave me. I won't touch it then, installing wise. Hopefully it keeps working.

I can't see anything on the programmes list though, like what could be the new driver or whatever that is abling my laptop to make sound.



#14 JohnC_21

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Posted 21 May 2017 - 01:23 PM

It would show as Realtek HD Audio in your Device Manager. I believe Nahimic is software on top of the driver for additional tweaking.

 

http://www.nahimic.com/



#15 sinine

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Posted 21 May 2017 - 01:26 PM

Okay, I did install the Realtek. :D It works fine. But I really don't wanna touch Nahimic cause I think that's what caused the problem in the first place.

 

edit: I thought if the system updates it updates everything


Edited by sinine, 21 May 2017 - 01:27 PM.





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