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No sound on wake (mom's computer)


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#1 CandyLady

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Posted 20 May 2017 - 05:48 PM

My mom (who I post here for her, as stated in earlier problems last year) has been complaining about her sound going off. I have tried to get as much information as I can from her. She is here as this is her computer but all know the technical jargon so I type.
 
She uses the email client IncrediMail 2.0 and doesn't notice the sound is out unless she gets an email with sound or goes on Youtube. She said that when she went on the computer and woke it up from sleep mode she was checking email in Yahoo (which she just uses the browser) and then decided to check her Gmail (which she uses the IncrediMail client). She gets confused between which email is which so this seems to have worked best for her. Yahoo for family emails and Gmail (which she just calls IncrediMail and doesn't even realize half the time is Gmail) for stationary sent to her by other elderly ladies who send her pretty graphics and sometimes music.
 
She said when she clicked on an email with music she heard no sound and noticed the sound icon by the clock had a red X (muted) so she turned it up (unmuted) and still no sound. She is frustrated and tells me "I think someone hacked my computer and is playing with my sound". I told her I really don't think it is that but that I would look into the issue. I am usually only here at her place on weekends though.
 
Attached File  Sound_info_while_working.png   601.49KB   0 downloads
 
Here is the current SPECCY I just ran:
 
http://speccy.piriform.com/results/tugnnMl1p7R1bUjME1Df2ru

Edited by CandyLady, 20 May 2017 - 06:57 PM.

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#2 hamluis

hamluis

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Posted 20 May 2017 - 06:38 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.

 

Louis



#3 CandyLady

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Posted 20 May 2017 - 07:03 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Susan (administrator) on 20-05-2017 at 19:59:39
Running from "C:\Users\Susan\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: Inspiron 530 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/20/2017 06:43:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b 3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86", publicKey Token= "1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2017 06:42:51 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18 e3b",type ="win32",version="8.0.50608.0"1". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKey Token="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2017 06:42:51 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18 e3b",type="win32",version="8.0.50608.0"1".Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken ="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2017 06:40:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken ="1fc8b3b9a 1e18e3b",type="win32",version="8.0.50608.0"1".Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKey Token="1f c8b3b9a1 e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2017 06:40:26 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken= "1fc8b3b9a1e 18e3b",type="win32",version="8.0.50608.0"1". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken= "1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2017 06:39:27 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e 18e3b",type="win32",version="8.0.50608.0"1". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken= "1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2017 06:39:24 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken= "1fc8b3b9a1e 18e3b",type="win32",version="8.0.50608.0"1". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken= "1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2017 06:39:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e 3b ",type="win32",version="8.0.50608.0"1". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken= "1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2017 06:39:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken ="1fc8b3b9a1e18 e3b",type="win32",version="8.0.50608.0"1". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitec ture="x86",p ublicKeyTok en= "1fc8 b3b9a1 e18e3b",type="win32",version= "8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2017 06:39:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18 e3b",type ="win32",version="8.0.50608.0"1". Dependent Assembly:  Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKey Token= "1fc8b3b9a1e18 e3b", type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (05/20/2017 05:22:48 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (05/19/2017 01:49:52 PM) (Source: Service Control Manager) (User: )
Description: The aswbIDSAgent service failed to start due to the following error:  %%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (05/19/2017 01:49:52 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the aswbIDSAgent service to connect.

Error: (05/18/2017 01:19:43 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (05/18/2017 01:19:09 AM) (Source: DCOM) (User: )
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (05/16/2017 11:57:14 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (05/16/2017 11:56:43 PM) (Source: DCOM) (User: )
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (05/16/2017 03:24:23 AM) (Source: DCOM) (User: )
Description: {F2F6A7B0-0E74-49BF-ABDF-8A0778554472}

Error: (05/15/2017 08:49:15 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.

Error: (05/14/2017 01:04:35 AM) (Source: DCOM) (User: )
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

Microsoft Office Sessions:
=========================
Error: (05/20/2017 06:43:01 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.5060 8.0"C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

Error: (05/20/2017 06:42:51 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608 .0"C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

Error: (05/20/2017 06:42:51 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608 .0"C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

Error: (05/20/2017 06:40:28 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608. 0"C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

Error: (05/20/2017 06:40:26 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0 "C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

Error: (05/20/2017 06:39:27 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608. 0"C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

Error: (05/20/2017 06:39:24 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608. 0"C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

Error: (05/20/2017 06:39:04 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0 "C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

Error: (05/20/2017 06:39:04 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608. 0"C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

Error: (05/20/2017 06:39:04 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0 "C:\Program Files (x86)\IncrediMail\Bin\MFC80U.DLL

=========================== Installed Programs ============================
7-Zip 16.04 (x64) (HKLM\...\7-Zip) (Version: 16.04 - Igor Pavlov)
Adblock Plus for IE (32-bit and 64-bit) (HKLM\...\{F6FCA281-09CC-4753-990C-937B93A52C94}) (Version: 1.6 - Eyeo GmbH)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.009.20044 - Adobe Systems Incorporated)
Adobe Flash Player 25 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 25.0.0.171 - Adobe Systems Incorporated)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\{F26D7B9D-9E01-4293-92EF-0ACAD1B9CAEB}) (Version: 25.0.0.171 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{7E5DC2C5-115A-322B-976C-219237FAED66}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMP Font Viewer (HKLM-x32\...\AMP Font Viewer) (Version:  - )
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.4.2294 - AVAST Software)
Bejeweled 3 (HKLM-x32\...\Bejeweled 31.0) (Version: 1.0 - AllSmartGames)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.7.0.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 4.1.0 - Canon Inc.)
Canon MG2400 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2400_series) (Version: 1.00 - Canon Inc.)
Canon MG2400 series On-screen Manual (HKLM-x32\...\Canon MG2400 series On-screen Manual) (Version: 7.6.1 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.27 - Piriform)
Content Manager (HKLM-x32\...\{B64BC516-2406-43AE-A21A-1E387A2343B1}) (Version: 2.70 - Magellan)
EVEREST Ultimate Edition v5.30 (HKLM-x32\...\EVEREST Ultimate Edition_is1) (Version: 5.30 - Lavalys, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 58.0.3029.110 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Image Resizer for Windows (64 bit) (HKLM\...\{617CA6E9-D5FB-4017-8130-82E68C56C34D}) (Version: 3.0.4802.35565 - Brice Lambson) Hidden
Image Resizer for Windows (HKLM-x32\...\{69d72156-6582-4556-8637-06f40aa7f85b}) (Version: 3.0.4802.35565 - Brice Lambson)
IncrediBackup (HKLM-x32\...\{D44222FB-31A2-4D2B-B222-D0C5599F28D0}) (Version: 1.0.0.1087 - IncrediMail) Hidden
IncrediBackup (HKLM-x32\...\IncrediBackup) (Version: 1.0.0.1087 - IncrediMail Ltd.)
IncrediMail (HKLM-x32\...\{35505AE1-27E2-4206-B3BF-58771803B8D0}) (Version: 6.6.0.5273 - IncrediMail) Hidden
IncrediMail 2.5 (HKLM-x32\...\IncrediMail) (Version: 6.6.0.5273 - IncrediMail Ltd.)
Kingsoft PDF to Word SDK (2.0.1) (HKLM\...\{F0915BBA-A86F-4672-807D-30F38DFC2B44}) (Version: 2.0.1 - Zhuhai Kingsoft Office Software Co.,Ltd)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7967.2161 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6390.0509 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Moo0 System Monitor 1.76 (HKLM-x32\...\Moo0 SystemMonitor) (Version:  - )
Mozilla Firefox 53.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 53.0.2 (x86 en-US)) (Version: 53.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 53.0.2.6333 - Mozilla)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7967.2161 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2161 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2161 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7668.2074 - Microsoft Corporation) Hidden
PerformanceTest v9.0 (HKLM\...\PerformanceTest 9_is1) (Version: 9.0.1014.0 - Passmark Software)
Secunia PSI (3.0.0.11005) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.11005 - Secunia)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
StudioTax 2013 (HKLM-x32\...\{4CEC2564-EF95-4473-97E7-1A12A18C207C}) (Version: 9.1.12.1 - BHOK IT Consulting)
StudioTax 2014 (HKLM-x32\...\{2EF6F96B-39E8-42AB-9338-25F801615CD8}) (Version: 10.0.13.1 - BHOK IT Consulting)
StudioTax 2015 (HKLM-x32\...\{BBF49A9F-69A8-40B5-860D-9F6C522CCBE5}) (Version: 11.0.9.2 - BHOK IT Consulting)
StudioTax 2016 (HKLM-x32\...\{5A5A6614-A1B6-498B-8F4A-36D9C1A3FE35}) (Version: 12.0.10.1 - BHOK IT Consulting)
Virtual Rosary (HKLM-x32\...\Virtual Rosary) (Version:  - )
VLC media player (HKLM\...\VLC media player) (Version: 2.2.5.1 - VideoLAN)
WPS Office (10.2.0.5845) (HKCU\...\Kingsoft Office) (Version: 10.2.0.5845 - Kingsoft Corp.)

========================= Memory info: ===================================
Percentage of memory in use: 65%
Total physical RAM: 4094.16 MB
Available physical RAM: 1413.46 MB
Total Virtual: 8186.5 MB
Available Virtual: 5508.58 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:372.51 GB) (Free:218.31 GB) NTFS
3 Drive e: (MY BOOK) (Fixed) (Total:596.17 GB) (Free:510.16 GB) NTFS

========================= Users: ========================================
User accounts for \\SUSAN-PC

Administrator            Guest        Susan                    


**** End of log ****


Edited by hamluis, 21 May 2017 - 07:20 AM.

Candy Lady - DELL Inspiron 350, Win7 x64
83439813698.png
CandyLady's daughter posts on her behalf ALWAYS.

#4 hamluis

hamluis

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Posted 21 May 2017 - 07:59 AM

Windows install date:  Feb 2017.

 

Process ID: 1508    User: LOCAL SERVICE    Domain: NT AUTHORITY    Path: C:\Windows\system32\svchost.exe
Memory Usage: 15 MB    Peak Memory Usage: 1.06 GB
 
I would be concerned about the above svchost.exe process reflected by Speccy.
 
Your malware topic was closed at the end of March 2017, with issues resolved.
 
Let's try the following.  Please read and follow the instructions at How to determine what services are running under a SVCHOST.EXE process - Determining the services running under a SVCHOST.EXE process using Process Explorer.
 
The process ID or PID that you are interested in is 1508.  I would like to know what is reflected for that PID as services running.
 
Louis
 





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