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Windows 10 BSOD


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#1 japjap4

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Posted 20 May 2017 - 01:22 AM

Hello,

I've been getting BSODs every now and then whenever I play online games and stuff. I just bought this PC (bundle) but after some days after using it, it keeps getting some sort of BSOD (Thread Stuck in Device Driver) whenever I play games such as DotA 2, CS:GO, etc.

 

 

 

OS - Windows 10
· 64-bit
· Original installed OS on system? Windows 7
· Full Retail Version
· Age of system (hardware) - Less than a month
· Age of OS installation - Less than a month

· CPU - AMD A10-7860K Radeon R7, 12 Compute Cores 4C+8G
· Video Card - AMD Radeon™ R7 Graphics
· MotherBoard - ASUS A68HM-K
· Power Supply - Fortress 700W (Model: YD-3CM12F)

· System Manufacturer - AuthenticAMD (Custom build)

· Desktop

Attached Files


Edited by japjap4, 20 May 2017 - 01:33 AM.


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#2 usasma

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Posted 20 May 2017 - 06:56 AM

Your UEFI/BIOS (version 1503) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 7 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Ensure that MalwareBytes is fully updated.  Older versions can cause BSOD's

https://forums.malwarebytes.com/topic/199028-bsod-bad-pool-header-crash-fixed-by-mb-306-cu4/

 

Memory dumps (and the contents of the WER section of MSINFO32) point to video issues.  Most often these types of errors are due to video drivers, but they can be due to hardware issues also.

Start by:

- download a fresh copy of the latest, W10 compatible video drivers from the AMD support website

- uninstall the current AMD video drivers from your system (if you have difficulty uninstalling them, here's a free tool from AMD to help you:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx ).

- install the freshly downloaded drivers

- monitor for further BSOD's

 

Please do not use any disk cleaning programs (such as CCleaner) while we're troubleshooting.

Also, if you are overclocking - please stop and set the system to default values while we're troubleshooting.

 

Let us know if the problems continue and we'll move on from there.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat May 20 01:11:02.270 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\052017-20703-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.1198.amd64fre.rs1_release_sec.170427-1353
System Uptime:0 days 0:45:31.009
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+3f )
BugCheck 100000EA, {ffffbd0288288800, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffbd0288288800, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  Music.UI.exe
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  1503
  BIOS Release Date             03/10/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             A68HM-K
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat May 20 00:17:20.449 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\052017-19656-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.1198.amd64fre.rs1_release_sec.170427-1353
System Uptime:0 days 1:17:59.187
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+3f )
BugCheck 100000EA, {ffffb28fe23fc680, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffb28fe23fc680, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
  BIOS Version                  1503
  BIOS Release Date             03/10/2016
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             A68HM-K
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat May 20 01:11:02.270 2017 (UTC - 4:00)**************************
amd_sata.sys                Thu Mar 19 02:43:08 2015 (550A6FFC)
amd_xata.sys                Thu Mar 19 02:43:10 2015 (550A6FFE)
RTKVHD64.sys                Tue May  5 07:18:22 2015 (5548A6FE)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
usbfilter.sys               Thu May  7 04:43:50 2015 (554B25C6)
mbam.sys                    Wed Sep 28 11:45:44 2016 (57EBE5A8)
mbae64.sys                  Wed Jan 11 12:08:00 2017 (58766670)
MBAMSwissArmy.sys           Wed Mar 15 15:00:41 2017 (58C98F59)
farflt.sys                  Fri Mar 24 11:34:26 2017 (58D53C82)
MBAMChameleon.sys           Mon Apr 17 17:51:51 2017 (58F538F7)
mwac.sys                    Wed Apr 19 11:38:46 2017 (58F78486)
aswbidsdrivera.sys          Thu Apr 20 05:18:37 2017 (58F87CED)
atikmpag.sys                Mon Apr 24 20:57:35 2017 (58FE9EFF)
atikmdag.sys                Mon Apr 24 21:11:16 2017 (58FEA234)
aswSnx.sys                  Fri Apr 28 03:35:06 2017 (5902F0AA)
aswRdr2.sys                 Fri Apr 28 03:35:08 2017 (5902F0AC)
aswMonFlt.sys               Fri Apr 28 03:46:02 2017 (5902F33A)
aswSP.sys                   Fri Apr 28 03:46:31 2017 (5902F357)
aswStm.sys                  Fri May 12 10:52:16 2017 (5915CC20)


http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
farflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMChameleon.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
aswbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 japjap4

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Posted 20 May 2017 - 08:14 AM

Hello,

 

Thanks for the quick reply

 

As for BIOS version, I've checked it and it's up-to-date. Same goes for Windows Update - I've checked it numerous of times and there was no new Windows Update (there were only 7 updates installed because probably my OS just recently got updated to Windows 10, I think). MBAM is also up to date.

 

As for the AMD part, I've downloaded the uninstaller and it uninstalled everything AMD related. So what I did for the download part was I downloaded the "Auto-detect" program by AMD. My question is: would it update all of the drivers I've recently uninstalled or should I be the one who will manually install those drivers? Thanks

 

As for now, no BSOD has been present. (First 20 minutes of reinstalling the drivers). Will keep you updated if ever I encounter one.



#4 japjap4

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Posted 20 May 2017 - 12:08 PM

Problem came back after hours of testing, ugh. BSOD occured when I opened Google Chrome (while DotA was opened). Guess reinstalling the driver didn't work. Should I do it by downloading the drivers manually or is it just the same result?


Edited by japjap4, 20 May 2017 - 09:38 PM.


#5 usasma

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Posted 22 May 2017 - 04:31 PM

Sorry for the delay in responding, lot's of things going on in real life :0)

 

The AMD installer should have detected what you needed and installed that.

Check in Device Manager to see if there are any problem devices there.

 

I would run the video tests from this page:  http://www.carrona.org/hwdiag.html

Run all of the video tests and let us know what happens.

 

After that (if it doesn't confirm a video problem), then next step is to try another video card (one that's known to be good).
If you don't have one, I usually suggest purchasing one from a shop that will let you return it if it's not needed (for your money back).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 pantera2049

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Posted 28 May 2017 - 05:58 AM

HI!

 Did you scan for malware?

 Run dxdiag in win10 search and post  printscreen.

 Check if your pc run in a well ventilated area.

 Check if all cables are secure plugin.

 Check if power issues.

 






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