Looking for some insight on my issue with another persons computer.
ASUS GR6 i5-5200U, 8GB, 1TB 7200rpm HGST Hdd.
Original OS-Win 8.1, Latest OS-Win 10 1607 14393.1198
The person who owns the system explained it to me this way...These may not be his exact words. He said he didn't notice anything unusual while he was on the internet.
I was on the internet and then got off. Went to get something and when I came back, I just barely had time to notice the screen said updating Firefox and then the computer rebooted and would not start windows even after starting and shutting the computer down several times.
He brought his computer to me to see if I could help him out. I removed the drive to attached to another computer capable of booting to a USB or CD drive. Used Acronis True Image (ATI) for short, bootable to try and back up the drive. ATI could not see the drive so I rebooted to Acronis Disk Director (ADD). After quit a while the drive showed up with deleted and unallocated partitions. I did a repair on the drive which took 20+ hrs. I shut down and restarted with ATI bootable again. This time I could see the drive and partitions so I plugged in a brand new 3TB MyPassport Ultra, right out of the box. After ATI seen the External MyPassport drive, I proceeded to image the HGST hard drive. ATI popped up with drive 1 read errors so I tried to do a file backup instead of a drive back up. I also got errors when selecting complete folders. If I just selected files I could backup some files but still got read errors on others. As this was a newer system, 2015 or newer, with no media or windows product keys, I tried to back up the original registry hives so I could at least load the hive to extract info.
What happened next freaked me out because the first thing I thought of was a Boot Sector Virus. As I was hand picking files to back up within ATI, I starting receiving a Cannot read from Sector "0" Disk 2 which was the MyPassport drive. This happened a couple more times and then I could no longer access the MyPassport drive. At that point I shut down and restarted with (ADD), plugged in the MyPassport drive, (ADD) seen the drive but was viewing it as unallocated. At this point I wasn't going to do anything with the MyPassport drive until I investigated this further. I was able to go back in with ATI and extract 1 file out of the config folder which was the software hive. I did get the info for windows version and converted the binaries into product keys so at least we have something to work with.
So guys and or Gals, this is where I am and could use some insight into this before I try and write the drive full of Zero's. Or I guess two drives now.
Any help would be appreciated as I have never seen this kind of problem before. I would have taken this as a bad drive except for the brand new MyPassport drive going from read/write capable to unallocated.
Thank You in advance
Edited by PolarKev, 19 May 2017 - 04:21 PM.