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SmartService Trojan

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#1 Maxxxxx


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Posted 19 May 2017 - 12:46 AM

Just FYI: I wanted to try your (Lawrence Abram's) self help exercise to get rid of the SmartService Trojan.  Unfortunately it must have updated since you created the instructions as it would not let me install ANY of the apps you said to use.  "Requested resource is in use" for every one of them.  Whether rkill, iexplorer, explorer, hitman pro - none of them would even open, much less install.  I also tried malwarebytes and its anti-rootkit app, mbar.  No luck.

Any new ideas?

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#2 buddy215


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Posted 19 May 2017 - 07:01 AM

Welcome to BC...


You can try using those programs in Safe Mode.


If that is not successful then start a new topic in the malware removal forum by following the instructions below.


Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

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