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Once a day BSOD - Usually


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#1 koskow

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Posted 18 May 2017 - 05:14 PM

One day I did an update on all my drivers using Driver Booster Pro.  After that I have been having a BSOD almost daily, and about once a day.  In a forum I read a possible fix of updating the Power Options --> Advanced Settings --> Processor Power Management --> Minimum Processor State --> 5% to something higher, like 60%.  I have done this, but to no effect.  I appreciate the help.

 

 

· OS - Windows 8.1, 8, 7, Vista ?  Windows 10
· x86 (32-bit) or x64 ?  X64
· What was original installed OS on system?  Windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM from CyberPower PC
· Age of system (hardware) 1.5 Years
· Age of OS installation - have you re-installed the OS? 1.5 Years

· CPU Intel Core I7-4790K CPU @ 4.00GHz
· Video Card GTX 980
· MotherBoard - (if NOT a laptop) I Don't Know
· Power Supply - brand & wattage (skip if laptop) I Don't Know

· System Manufacturer  CyberPower PC
· Exact model number (if laptop, check label on bottom) Custom Build

· Laptop or Desktop? Desktop

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#2 usasma

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Posted 20 May 2017 - 09:12 AM

Your UEFI/BIOS (version V10.6) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The BSOD errors are STOP 0x124's (more info on that here:  http://www.carrona.org/bsodindx.html#0x00000124 )

Most often these are hardware errors, but they can be due to compatibility or low-level driver issues.

 

Your Virtual Joystick driver (vmulti.sys) dates from 2012 - well before W10 came out.
Please uninstall the program associated with this device and physically remove the device from the system while we're testing.

 

Please also update your wireless device's drivers - as the tap0901.sys driver dates from 2014 - again, well before W10 came out.

 

Please ensure that your copy of MalwareBytes is fully updated also.  Older versions had a driver that could cause BSOD's on some Windows systems.

 

Then, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

 

While waiting for a reply, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

This may help if this is a compatibility or low-level driver problem.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu May 18 17:44:38.473 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051817-8265-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 6:41:17.201
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffcd84ccd4c028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffcd84ccd4c028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  V10.6
  BIOS Release Date             08/13/2015
  Manufacturer                  MSI
  Product Name                  MS-7922
  Baseboard Product              Z97S SLI Krait Edition (MS-7922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed May 17 18:05:25.835 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051717-7609-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 6:15:46.508
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffd2824c51d028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd2824c51d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  V10.6
  BIOS Release Date             08/13/2015
  Manufacturer                  MSI
  Product Name                  MS-7922
  Baseboard Product              Z97S SLI Krait Edition (MS-7922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 16 18:00:23.100 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051617-7500-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 4:04:06.805
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffc50edeb18028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffc50edeb18028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  V10.6
  BIOS Release Date             08/13/2015
  Manufacturer                  MSI
  Product Name                  MS-7922
  Baseboard Product              Z97S SLI Krait Edition (MS-7922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu May 18 17:44:38.473 2017 (UTC - 4:00)**************************
Microsoft.Bluetooth.Legacy.LEEnumerator.sys   Mon Mar 12 01:05:40 1984 (1AB2A7A4)
vmulti.sys                                    Mon Nov 12 02:53:52 2012 (50A0AB10)
tap0901.sys                                   Wed Nov  5 08:16:32 2014 (545A2330)
XtuAcpiDriver.sys                             Thu Feb 26 07:51:57 2015 (54EF16ED)
HWiNFO64A.SYS                                 Tue Mar 31 05:51:32 2015 (551A6E24)
LEqdUsb.Sys                                   Tue Jun  9 15:25:30 2015 (55773DAA)
LHidEqd.Sys                                   Tue Jun  9 15:25:30 2015 (55773DAA)
LMouFilt.Sys                                  Tue Jun  9 15:25:39 2015 (55773DB3)
LHidFilt.Sys                                  Tue Jun  9 15:25:40 2015 (55773DB4)
wachidrouter.sys                              Wed Aug 19 14:08:49 2015 (55D4C631)
wacomrouterfilter.sys                         Wed Aug 19 14:08:55 2015 (55D4C637)
wdcsam64.sys                                  Fri Oct  9 16:31:13 2015 (56182411)
iaStorA.sys                                   Tue Mar  8 09:00:24 2016 (56DEDAF8)
mbam.sys                                      Wed Sep 28 11:45:44 2016 (57EBE5A8)
TeeDriverW8x64.sys                            Wed Nov 16 14:50:53 2016 (582CB89D)
nvvhci.sys                                    Tue Dec 27 20:44:00 2016 (586318E0)
RTKVHD64.sys                                  Thu Jan  5 05:19:52 2017 (586E1DC8)
mbae64.sys                                    Wed Jan 11 12:08:00 2017 (58766670)
nvvad64v.sys                                  Mon Feb  6 04:37:01 2017 (589843BD)
ibtusb.sys                                    Mon Feb 13 13:39:48 2017 (58A1FD74)
MBAMChameleon.sys                             Thu Feb 16 11:59:16 2017 (58A5DA64)
Netwbw02.sys                                  Sun Feb 19 07:24:35 2017 (58A98E83)
farflt.sys                                    Tue Feb 21 13:19:17 2017 (58AC84A5)
nvhda64v.sys                                  Wed Mar 15 08:48:41 2017 (58C93829)
MBAMSwissArmy.sys                             Wed Mar 15 15:00:41 2017 (58C98F59)
rt640x64.sys                                  Thu Mar 23 06:53:30 2017 (58D3A92A)
mwac.sys                                      Thu Mar 23 21:14:36 2017 (58D472FC)
nvlddmkm.sys                                  Mon May  1 15:55:53 2017 (590792C9)
SleepStudyHelper.sys                          ***** Invalid 2023 Invalid 2023 Invalid
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 16 18:00:23.100 2017 (UTC - 4:00)**************************
TeeDriverW8x64.sys                            Thu Sep 15 13:08:03 2016 (57DAD573)
Netwbw02.sys                                  Sun Oct  9 12:00:54 2016 (57FA69B6)
ibtusb.sys                                    Mon Jan  9 16:58:26 2017 (58740782)
rt640x64.sys                                  Mon Jan 23 04:11:08 2017 (5885C8AC)


Microsoft.Bluetooth.Legacy.LEEnumerator.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=vmulti.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys
http://www.carrona.org/drivers/driver.php?id=wacomrouterfilter.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=MBAMChameleon.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
farflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 koskow

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Posted 22 May 2017 - 10:13 AM

Thank you.  I've reached out to the manufacturer to see about the bios update.  I'll respond back - I appreciate you looking into this.



#4 koskow

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Posted 22 May 2017 - 04:59 PM

Cyberpower PC got back to me and they warned me about updating the BIOS - as it could break the computer and they don't warranty that.  The file type is an A70 - so I think it needs to be installed via USB.  



#5 usasma

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Posted 24 May 2017 - 06:04 AM

You have to wonder about a place that sells you a product and then says you don't need to update.

Especially a 3rd party assembler like CyberPower.

They used an MSI motherboard in your system, and MSI offers updates for the BIOS - yet they say it'll void your warranty?

BUT, the version number that the memory dump lists is different from the version numbers at the MSI website

Still, if you value your warranty, you'll want to avoid doing this.  But you said that you've had this system for 1.5 years - and the usual warranty is only on the hardware for 1 year.  Is that the case with you?

 

Still, if you don't want to update the BIOS, then don't do it.
It's not an easy process for most people and you do stand a slight chance of damaging the system if it's done improperly

Worst case here is that we try everything else - then you can revisit the BIOS flash if nothing else works.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 dna9

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Posted 24 May 2017 - 11:39 AM

un-install "Driver Booster Pro".  shut down and do a cold boot and not a restart.  i think you answered your own question.



#7 koskow

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Posted 24 May 2017 - 12:28 PM

DNA9 - I thought of that, and also realized that there were so many drivers updated, it may be one of the drivers, but I will uninstall Driver Booster Pro now and see if it is that simple.  Thanks for the feedback.



#8 koskow

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Posted 24 May 2017 - 04:01 PM

DNA9 - Unfortunately, that didn't work.  I have noticed that the last 5 times I BSOD'd it was when the computer was locked and not otherwise active.  There have been 3 today.



#9 dna9

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Posted 24 May 2017 - 08:55 PM

hmmm, back your files to an external HD or giant USB flash drive and reload the OS.  did you get a disk with the OS on it or can you do a factory reset from the HD that came with it?  that's the only way that i can think of to totally know for sure.  but i hope it's not a hardware issue like overheating or something.



#10 koskow

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Posted 25 May 2017 - 01:11 PM

I don't have a disc, but I can do the system restore that removes all programs and files.  Will that also clear out all the drivers?  I suspect it is related to drivers, as this BSOD things started when I updated all of them in one shot.  Won't do that again.



#11 koskow

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Posted 30 May 2017 - 11:17 AM

The system became so unstable that it would BSOD within seconds of loading.  I did a restart and removed all the files.  Once the system installed fresh I got the BSOD again.  Is updating the BIOS next?



#12 dna9

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Posted 30 May 2017 - 09:44 PM

The system became so unstable that it would BSOD within seconds of loading.  I did a restart and removed all the files.  Once the system installed fresh I got the BSOD again.  Is updating the BIOS next?

it's gotta be a "hardware" issue.  overheating, memory bad, motherboard, etc...



#13 koskow

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Posted 13 June 2017 - 01:29 PM

Update - Looks like the liquid cooling crapped out and the CPU was getting to about 80c  -  It's at the shop now - Thanks everyone for your help.






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