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BSOD - Win 10 Hopefully better


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#1 kirbyeats

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Posted 18 May 2017 - 11:43 AM

· OS - Windows 10 Home x64

· What was original installed OS on system?
Windows 7

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Windows 7 already installed, upgrade to 10 was part of the wave of free upgrades

· Age of system (hardware)
3 years old

· Age of OS installation - have you re-installed the OS?
1/27/2017

· CPU
AMD FX - 8350 8 core

· Video Card
AMD Radeon HD 7800 Series

· MotherBoard - (if NOT a laptop)
ASUS M5a97 LE R2

· Power Supply - brand & wattage (skip if laptop)
RAIDMAX Cobra RX-500AF-B ATX 12V / 110 - 240 V 47-63 Hz

· System Manufacturer
To be filled by O.E.M.

· Laptop or Desktop? Desktop
 
 
 
It seems to BSOD on random occasions, but I have noted it to do it almost everytime when I attempt to start up Virtual Box, and I believe it has something to do with my USB 3.0 drivers, but I could be wrong. Please Help :D
 
-Hopefully it doesnt show pirated software any longer, I dont think there is anything left
 

 

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#2 bwv848

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Posted 18 May 2017 - 12:05 PM

Yes, the dumps blame your USB drivers —  asmtxhci.sys and asmthub3.sys. Unfortunately, Microsoft hasn't released symbols for your build of Windows 10, so it'd be ugly to post the WinDbg output here. The link for your drivers is here — reinstall them please. If that doesn't work, I would:

  • update your BIOS and Windows (if your computer could lose power unexpectedly, please don't!)
  • uninstall DAEMON TOOLS Lite — known to cause BSODs
  • update all your other drivers from your motherboard/manufacturer's website
  • ensure all your programs are up-to-date with Secunia Personal Software Inspector (PSI)
  • run MemTest86 (WITHOUT the plus) for a minimum of eight passes. An excellent guide is available here if you need help.
  • run Seagate SeaTools for Windows. Test all your drives with the S.M.A.R.T. and Long Generic tests.

Kind regards,
bwv848


Edited by bwv848, 18 May 2017 - 12:05 PM.

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#3 kirbyeats

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Posted 20 May 2017 - 07:42 PM

Hello again, Ok, since we last spoke I have :

Updated the USB driver,

Uninstalled DAEMON TOOLS lite

I believe i am up-to-date on my bios

However, bad news

 

I still have BSOD - 

Am unable to download updates to windows through Windows Update,

I attempt to update to (Feature update to Windows 10, version 1703) and it fails, it never makes it past Preparing to install updates 0% then it just fails.

I cannot run MemTest86 through a usb because it says it fails.

I have also attempted to Reset this PC AND start a fresh clean installation of windows BOTH of which have failed. 
I am getting a little worried. What may i do now?

Thanks Again.



#4 kirbyeats

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Posted 20 May 2017 - 08:09 PM

Latest one

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#5 bwv848

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Posted 20 May 2017 - 09:32 PM

The latest two dumps indicate that Driver Verifier is currently enabled. Will you please disable Driver Verifier and see how the system behaves?


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#6 kirbyeats

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Posted 01 June 2017 - 08:09 PM

Unfortunately, now i am having Memory Management BSOD and another.... its been a little while.

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#7 bwv848

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Posted 02 June 2017 - 10:16 PM

I think these BSODs are most likely hardware related, more than software. When you attempted to run a RAM test was it MemTest86 (WITHOUT the plus)? The reason I asked is that MemTest86+ won't boot on a newer UEFI system. Try disabling Legacy Mode in your UEFI/BIOS and see whether if you can boot from the USB. (Is it on the top boot priority, anyway?)

 

When you're free please run SeaTools too.


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#8 bwv848

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Posted 02 June 2017 - 10:19 PM

BTW...

 

I just had a look at your Event Log and true indeed, we're looking at hardware failure most likely:

Event[188]:
  Log Name: System
  Source: Ntfs
  Date: 2017-05-29T19:06:22.616
  Event ID: 133
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Tyler-PC
  Description:
Skipped posting of 18 repair events.  Repair event posting will now be resumed.
 Here are the skipped posting repair events count by repair verbs:
 BadFRS:            0
 OrphanChildFRS:    0
 BadClusters:       0
 BadFreeClusters:   0
 CrossLink:         0
 SDEntry:           0
 InvalidSecurityId: 0
 IndexAttribute:    0
 IndexSubtree:      0
 IndexOffset:       0
 IndexEntry:        18
 IndexOrder:        0
 Connect:           0
 BreakCycle:        0
 FRSAllocate:       0
 Others:            0

Event[1486]:
  Log Name: System
  Source: disk
  Date: 2017-05-18T11:47:59.665
  Event ID: 153
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Tyler-PC
  Description:
The IO operation at logical block address 0x8000 for Disk 2 (PDO name: \Device\0000006d) was retried.

So Disk 2 is in bad shape. Suggest you backup all your files immediately and run SeaTools to confirm.


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#9 kirbyeats

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Posted 05 June 2017 - 09:09 AM

Have run both SeaTools and MemTest(without the plus)(overnight) and both drives(S.M.A.R.T, Long Generic) and my ram passed.



#10 bwv848

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Posted 05 June 2017 - 10:03 AM

Please do this:
 
:step1: Check Disk

WARNING: It is recommended that you backup ALL your files. If CHKDSK finds and repairs a corrupted sector, you may lose your data.

  • Click Start, enter cmd.exe in the Search box, right-click on cmd.exe, and then click Run as administrator.
  • Type the following command and hit ENTER:
chkdsk /R
  • You should see this message:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
  • Type Y and hit Enter on your keyboard.
  • Restart your computer and CHKDSK will run.

Once CHKDSK is complete, we need the log:

  • Click Start, enter powershell.exe in the Search box, right-click on powershell.exe, and then click Run as administrator.
  • Copy this command:
Get-WinEvent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file $Env:UserProfile\Desktop\CHKDSKResults.txt
  • Right-click in Powershell to paste the command.
  • You will find CHKDSKResults.txt on your Desktop. Copy/paste that log in your next reply.

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#11 kirbyeats

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Posted 05 June 2017 - 12:38 PM

Here we go!

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#12 bwv848

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Posted 05 June 2017 - 12:45 PM

Did you test Disk E: with SeaTools? The volume is marked as dirty and doesn't seem to be in good shape. If it passes SeaTools, try removing that drive and see whether if the system behaves better. If not, run the Sysnative File Collection App and the Performance Monitor output again.

Regards,
bwv848

Edited by bwv848, 05 June 2017 - 12:48 PM.

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#13 bwv848

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Posted 05 June 2017 - 12:48 PM

Please publish a snapshot with Speccy:

:step1: Speccy by Piriform
  • Download and save Speccy from here.
  • Navigate to the directory in which you saved the ZIP file.
  • Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
  • Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
  • After waiting a while, click File, then Publish Snapshot.
  • Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

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