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Diagnosing a particularly troubling crash while gaming


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#1 Ninjames

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Posted 18 May 2017 - 08:36 AM

My complete build can be found here: https://pcpartpicker.com/list/kBQY7h and I am running Windows 10 Home. I have also opened threads on Tom's Hardware, Reddit and other support sites, but this issue has been particularly troublesome to fix so I’m branching out.

 

Summary of complete issue: Computer is crashing to a random colored screen with audio glitches for 3-5 seconds, and then it remains at that screen and is unresponsive until I press and hold the power button. It is not specifically a BSOD. This typically occurs during or right after gaming, but does not appear tied to temperatures as it has happened at many temperatures that are considered safe. Sometimes I can game for 3-plus hours before the crash happens and sometimes it happens much quicker than that. It is the same kind of crash every time. Gaming works flawlessly when it’s not crashing.

 

All drivers are up to date, M.2 SSD firmware is flashed, BIOS is flashed to latest version.

 

RAM was running at wrong speed, fixed that and still crashed. GPU was plugged into two different kinds of cables, fixed that and still crashed. Rolled back to a previous graphics card driver and still crashed. No notable Windows Updates had been performed in over a week, and the system is approx. 30 days old and was working fine until this crash (which I have been working on for over 72 hours). Ran Windows Memory Diagnostics and it came up clean. Reset my PC using Windows 10 menu and chose to remove all files. Still got the crash. Have removed and reseated all internal parts, including moving the GPU to a different PCI slot and moving the RAM from slots 3&4 to slots 1&2 (required reorienting CPU fan and reapplying thermal paste). Still crashed.

 

The Most Recent Tests

 

- Tried running the PC with 1 stick of RAM -- crashed.

- Tried running the PC with the other stick of RAM -- crashed.

- Tried cloning the M.2 boot drive to the internal WD SATA drive and removed the M.2 drive to determine if that is the reason for the crash -- crashed.

- Tried reinstalling Windows 10 fresh install via Media Creation Tool onto SATA drive with M.2 SSD removed -- crashed. (Here is the log from that crash, where temps got as high as 70C for the GPU and not higher, which is safe for that GPU: https://goo.gl/W9cBQu )

- Booted into MemTest86 and let it run its tests -- four passes and over an hour of testing and it came up with zero errors. Played some more on this setup after updating to latest graphics card driver -- crashed. Here is a log where I played a game for over an hour with no crashes: https://goo.gl/IumZIR and here is a log where I loaded up a different game that crashed within 10 minutes: https://goo.gl/YCC0Xg

- Reinstalled a new copy of Windows 10 via the Media Creation Tool on the M.2 SSD with the HDD SATA drive removed -- very fast crash. Here’s the log of that crash, which happened in record time: https://goo.gl/xtpYKf

 

I don’t know what other tests I can run but I’m open to trying anything. If there’s a part I should replace, tell me why and I’ll do it. I’ve spent so much time trying to figure this out. It’s really frustrating. I think I’ve effectively ruled out both SSD and HDD and both of my RAM sticks.


Edited by Ninjames, 18 May 2017 - 08:41 AM.


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#2 bwv848

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Posted 19 May 2017 - 09:19 PM

Please follow these BSOD posting instructions and attach the requested files by replying to this topic.






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