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Update problem


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#1 KrazyMonkey

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Posted 17 May 2017 - 08:10 PM

Hi, i ran an Avast Smart scan and it tells me i need to install the Microsoft patch MS17-010.

 

from here https://technet.microsoft.com/en-us/library/security/ms17-010.aspx

 

then clicked to here http://www.catalog.update.microsoft.com/Search.aspx?q=KB4012598

 

and downloaded the Vista one.

 

I tried to install but it just kept searching and searching but didn't do anything. now i'm unsure what to try. could it be a conflict with my Avast or COMODO?

 

Also i have a Win 8.1 and 10 laptops in the house do these need the patch as well? i've searched with avast and it says there both fine.

 

Thanks for any help.



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#2 lmacri

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Posted 18 May 2017 - 09:33 AM

Hi KrazyMonkey:

 

For your Vista SP2 computer, see the instructions in W Phototu's thread KB4012598 wannacry ransomware patch not working on vista.  If you confirm that KB4012598 is currently missing from your system it's important that you terminate any Windows Update sessions already running in the background [Windows Update | Change settings | Important updates | Never check for updates (not recommended) and re-boot - the re-boot is critical] before running the .msu installer or the update will get stuck at "Checking for updates...".

For other Windows operating systems, please see the instructions in Woody Leonhard's InfoWorld blog How to make sure your Windows PC won't get hit by ransomware like WannaCry.

Note that KB4012598 (MS17-010: Security Update for Microsoft Windows SMB Server, March 14, 2017) should already be installed on your computer if your Windows Updates are running normally and successfully installed your March 2017 Patch Tuesday updates.  There are many Vista SP2 users currently having problems with slow Windows Updates and "Checking for updates..." hangs, so if you find that KB4012598 was not installed in March 2017 please read post # 423 in KellyB56's thread Windows Vista Update Hangs at "Checking For Updates" regarding a possible workaround.

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#3 KrazyMonkey

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Posted 18 May 2017 - 12:34 PM

Hi KrazyMonkey:

Note that KB4012598 (MS17-010: Security Update for Microsoft Windows SMB Server, March 14, 2017) should already be installed on your computer if your Windows Updates are running normally and successfully installed your March 2017 Patch Tuesday updates.  There are many Vista SP2 users currently having problems with slow Windows Updates and "Checking for updates..." hangs, so if you find that KB4012598 was not installed in March 2017 please read post # 423 in KellyB56's thread Windows Vista Update Hangs at "Checking For Updates" regarding a possible workaround.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.1.1 * NS Premium v22.9.3.13 * MBAM Premium v2.2.1

 

I had to do these updates. first 3 installed fine but the 4th is still pending. tried a second restart but that didn't work.

 

Error details Code 80242014



#4 lmacri

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Posted 18 May 2017 - 05:10 PM

I had to do these updates. first 3 installed fine but the 4th is still pending. tried a second restart but that didn't work.  Error details Code 80242014

 

Hi KrazyMonkey:

 

If you managed to install KB3205638 (released 13-Dec-2016) that means that Windows Update hasn't run successfully on your Vista SP2 computer for at least six months.  I'm also uncertain if the .msu installer you ran yesterday for KB4012598 (the March 2017 patch for the WannaCry ransomware) was cancelled correctly after it got stuck at "Checking for updates..." or if it's still trying to run to completion.

According to the Windows Update Error Code List error 0x80242014 (WU_E_UH_POSTREBOOTSTILLPENDING) means that the post-reboot configuration for an update was likely still in progress when you tried to install one of your .msu installers.  I don't recall anyone else reporting that they encountered an error 80242014 while installing a standalone .msu installer as long as they followed all the steps listed in the step-by-step instructions on page 1 of m#l's thread Updates not working, it has been searching for updates for hours and re-booted when prompted after each installer had finished running.

 

Confirm that Windows Update is still disabled [Windows Update | Change settings | Important updates | Never check for updates (not recommended)], re-boot and wait for a few hours to see if your pending update ever finishes its final configuration.  Then try the step-by-step instructions in m#l's thread again and see if you can finish installing any speed up patches that are still missing from your system.  If the .msu installers for KB3205638, KB4012583 and KB4015195 ran correctly they should be listed at Control Panel | Programs and Features | View Installed Updates (as well as Windows Update | View Update History) and you should be able to skip those speed up patches this time around.

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#5 KrazyMonkey

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Posted 19 May 2017 - 12:49 PM

The pending update finished overnight. so all of these are installed

 

KB3205638
KB4012583
KB4015195
KB4015380

 

I followed the m#l's thread and from what i can make out i had to run a manual Windows Update. i ran that but after 30mins or so searching it stopped with this

 

kRnGUKCJ.jpg

 

Windows automatic updater is still switched off


Edited by KrazyMonkey, 19 May 2017 - 12:51 PM.


#6 lmacri

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Posted 19 May 2017 - 02:21 PM

The pending update finished overnight. so all of these are installed

 

KB3205638  KB4012583  KB4015195 KB4015380

 

I followed the m#l's thread and from what i can make out i had to run a manual Windows Update. i ran that but after 30mins or so searching it stopped with this..Windows automatic updater is still switched off

 

Hi KrazyMonkey:

 

Error 80072ee2 is a generic message but usually translates to a connection timeout - see the MS TechNet article Windows Update Error 80072ee2 (WSUS). Did you confirm that you were connected to the internet and then click the Try Again button to see what happened?

Open Internet Explorer and go to Help | About Internet Explorer.  If you have IE9 you will likely need to pre-install KB4014661 as well - see Note 2 of the instructions in m#l's thread Updates not working, it has been searching for updates for hours for a download link.  Once that speed up patch is installed you should have Update Version 9.0.60 (KB4014661).  Then go to your installed updates at Control Panel | Programs and Features | View Installed Updates and confirm that KB3205638, KB4012583, KB4015195, KB4015380 and KB4014661 (if you have IE9) all installed successfully.  Post back for further instructions if you have MS Office 2010, MS Office 2007 or the MS Office Compatibility Pack SP3 installed - if you aren't sure check your past updates in Windows Update | View Update History (or go to Control Panel | Programs | Programs and Features) to see if any of these Office-related products are listed.

 

Attached File  IE9 Version KB4014661 April 2017.png   17.66KB   0 downloads

Here are a few other things you can check.  If you have Vista SP2 you should have the latest version of the Windows Update Agent (WUA) v7.6.7600.256 at C:\Windows\system32\wuaueng.dll.  Your Windows Services (Start | All Programs | Administrative Tools | Services) should also show that your Windows Update service (wuauserv) has a status of Started.

 

Attached File  Windows Update Service Started.png   26.86KB   0 downloads

 

If you have a stable internet connection and everything looks fine with your Windows Update Agent and Wndows Update service, leave automatic Windows Updates disabled [i.e., Never check for updates (not recommended)], re-boot and try running a manual Windows Update again.  Keep an eye on your internet connection and make sure you maintain a stable connection - I'm not sure how you normally connect but my wireless connection to my router can be a bit unreliable some days.

If none of these suggestions help, I'd suggest trying using Torsten Wittrock's WSUS Offline Update tool just in case there's an issue with one of your Windows Update components.  This tool can be used to download and install important security updates for Vista SP2 and other Microsoft products like MS Office.  First-time users sometimes find this tool a bit confusing because it's a two-step process - first run UpdateGenerator.exe and select what updates you'd like to install from the interface (options for Vista SP2 are located on the Legacy Products tab) to download missing updates, then run UpdateInstaller.exe (located in the Client folder) to finish the installation.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.1.1 * NS Premium v22.9.3.13 * MBAM Premium v2.2.1


Edited by lmacri, 19 May 2017 - 02:29 PM.





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