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Please Help I'm a Clueless Noob


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#1 bluescreenptsd

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Posted 17 May 2017 - 01:26 AM

 My techish friend and I have been trying to figure these damn bluescreens for 6 months now, and when we think we solved it, it happens again! He says my computer is cursed. :'( 

OS - Microsoft Windows 10 Home full retail version purchased from microsoft site  upgraded from windows 7 home which was not purchased from retailer.

 x64 

All of the hardware except the power supply and motherboard were purchased roughly six months ago along with windows 10 either new or lightly used. The other parts are around 9 years old but they don't seem to be failing!

Processor:AMD Phenom II X6 1035T Processor, 2600 Mhz, 6 cores
Bios Version: American Megatrends Inc. P1.20 6/24/2010   Mode: Legacy
Motherboard: ASRock Model 880GXH/USB3

Graphics: NVIDIA GeForce GTX 950

Power Supply: Antec Model EA-750 (750W Max)

8 GB RAM

Built it myself so no manufacturer. Desktop.

 

 

 

I have done a driver stress test, video card stress test, seatools, and other tests for hardware and drivers including chkdsk and sfc scan. Nothing seems to come up. Hoping someone can decipher the two files I attached. I am a stressed noob please save my baby. 

Attached Files



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#2 usasma

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Posted 17 May 2017 - 06:33 AM

BSOD's themselves are actually very simple - they're either caused by hardware or software issues.

The problem is in figuring out which component/file is causing the problem.

Computers and the software installed on them become more complicated with each passing day - so troubleshooting these issues becomes more difficult as time goes on.

 

Hardware issues can also be due to compatibility issues, or even to low-level driver problems.

Compatibility isn't an easy topic, as a system may work even though it's not compatible - and the compatibility issue sometimes doesn't show up until a later time.

 

The first thing I notice here is that the BIOS dates from 2010.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).  I tend to suspect compatibility issues in BIOS' that date from 2011 and earlier.

 

Another issue that I note (in the PerfMon report) is problems with disk throughput.  This could be due to a hard drive problem, or to a problem with the compatibility of the storage controller on the motherboard.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please uninstall your MalwareBytes programs.  Older versions had BSOD issues.

If you'd like to continue using the program, please visit the MalwareBytes site and download a fresh copy of the latest, W10 compatible version.

 

Beyond this I have these 5 suggestions:

1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Try this free tool from Kaspersky to update some common applications:  https://support.kaspersky.com/11827
4.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
5.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
6.  If ALL of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat May 13 20:52:28.438 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051317-36046-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 10 Kernel Version 15063 MP (6 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:3 days 4:37:46.428
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by :ntoskrnl.wrong.symbols.exe ( nt_wrong_symbols!5902843E889000 )
BugCheck 19, {d, ffff9906acc70000, 61bf27388229fddd, 65bf27388229fddd}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 000000000000000d,
Arg2: ffff9906acc70000
Arg3: 61bf27388229fddd
Arg4: 65bf27388229fddd
BUGCHECK_STR:  5902843E
PROCESS_NAME:  ntoskrnl.wrong.symbols.exe
FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_15063.0.amd64fre.rs2_release.170317-1834_TIMESTAMP_170427-235230_5902843E_nt_wrong_symbols!5902843E889000
  BIOS Version                  P1.20
  BIOS Release Date             06/24/2010
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             880GXH/USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat May 13 20:52:28.438 2017 (UTC - 4:00)**************************
mbae64.sys                  Fri Apr 29 06:10:09 2016 (57233301)
FLxHCIc.sys                 Mon Aug  1 23:25:05 2016 (57A01291)
FLxHCIh.sys                 Mon Aug  1 23:25:09 2016 (57A01295)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
MBAMChameleon.sys           Sat Nov 19 14:13:08 2016 (5830A444)
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
nvvad64v.sys                Mon Feb  6 04:37:01 2017 (589843BD)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
SleepStudyHelper.sys        ***** Invalid 2023 Invalid 2023 Invalid


http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=FLxHCIc.sys
http://www.carrona.org/drivers/driver.php?id=FLxHCIh.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=MBAMChameleon.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 bluescreenptsd

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Posted 17 May 2017 - 02:18 PM

Thank you so much I will do these promptly!



#4 GoofProg

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Posted 21 May 2017 - 07:42 PM

I blame the ice cream man for blue screens and then after I patch the hole in my wall I try to solve the problem.

I always look at the memory first (memsetx86)

I always had a problem with bad memory when using a basic diagnostic.



#5 usasma

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Posted 23 May 2017 - 05:43 AM

A large portion of the possible BSOD's will mention memory.
But it's important to make the distinction between physical memory (RAM) and virtual memory.

It's also important to look at what type of of error and what kind of status code the error has.
For example, a error code (NTStatus code) of 0xc0000005 is an access denied error.  And that's not as likely to be a hardware error as are some of the others.

 

It never hurts to check the hardware first - as it saves time when troubleshooting.

At work we first run a memory and hard drive diagnostic before starting in on the work.

Here's a link to some free diagnostics:  http://www.carrona.org/hwdiag.html


Edited by usasma, 23 May 2017 - 05:56 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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