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TotalAV problems


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#1 Davrin999

Davrin999

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Posted 16 May 2017 - 10:40 PM

Two weeks ago I bought a one-year sub to TotalAV Security Suite after reading all of its alleged services

 

However, when it performed a scan and listed alleged vulnerabilities, it proffered a "Resolve" button, yet on pressing it I was informed that I had not bought the service to do so and would have to purchase that extra device.

 

I suddenly realized that I had been sold a "pup", that in fact the whole story is that I had been sold CRIPPLEWARE. What is worse, is that they intend to renew the subscription each 12 months automatically, because they keep hold of my credit card details.

 

I believe that too be unethical and misleading business practice, bordering on illegal.

 

I would like to hear of any similar experiences, and what is to be done about it?



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#2 megakotaro

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Posted 16 May 2017 - 10:54 PM

The company's auto-renew policy says it has "30 Day Money Back Guarantee".

https://www.totalav.com/auto-renew

 

 If you want your money back, here is the link I find. You can contact them.

http://support.totalav.com/

 

Some companies write their auto-renew policy in a line of statement, which is hard to find. When you purchase something, make sure you read there statement carefully. Hope you can get your money back.  :thumbup2:






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