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Computer crashes after using it for a few minutes


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#1 clguerra

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Posted 16 May 2017 - 01:52 PM

Hello, I've been having issues with my laptop for the past week or so. It started with it freezing while playing games, then it started with sound driver crashing and freezing up. Now, I use my laptop for a bit and it crashes. Thinking that it might be one of the drivers, I decided to reset my laptop out of frustration.It did work, for about two hours. I'm stumped on what it could be. It is not overheating, tried resitting the RAM, checked the health of the HDD. A friend of mine said that it could probably be the CMOS, but I'd like different opinions. I bought this laptop on November of last year, though it was open box



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#2 usasma

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Posted 17 May 2017 - 05:19 AM

Wait until the laptop crashes one more time, then recover and generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 clguerra

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Posted 25 May 2017 - 11:12 PM

Hi, thank you for responding. Thankfully, I didn't have another crash until today. I'm attaching all the data right now. It is a kernel event 41, the crash happened after I let my cousin use my laptop, he was looking at some videos on a usb drive. I had chrome open that takes up tons of memory. Because I regularly clean my laptop and dont overclock my processor it looks like memory could be the issue, but I'll let you decide

Attached Files



#4 usasma

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Posted 27 May 2017 - 07:13 AM

First try uninstalling Chrome.  Use IE/Edge while testing.

If it turns out the Chrome was the problem, then (if you'd like) try installing a fresh copy of Chrome and see what that does

 

The system has very little free memory.

I would suggest looking at the startups and see what you can stop from loading.

Try looking at Task Manager to see what applications are taking up the most memory.

 

Malware can also cause problems like this.  Have you scanned for malware, both with Avast and with MalwareBytes?

Were the Avast and MalwareBytes definitions fully updated?  Did the scans complete without errors?

 

Your UEFI/BIOS (version 9ECN43WW(V3.03)) dates from 2015  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There are a number of Live Kernel Events listed in the WER section of the MSINFO32 report.

Often these are caused by hardware issues (but can be caused by compatibility or low-level drivers)

Have you been monitoring the temps?  If so, what are they running?

Does the laptop feel hot?  Is the air coming out of the vents very hot?

Have you blown out the vents with canned air (DO NOT use a vacuum or an air compressor - it can cause physical damage)?

Do you use a laptop cooling pad?  Do you use the laptop on a hard surface (nothing blocking the bottom and side vents)?

 

I notice that you have Nirsoft's BlueScreenViewer installed.

Were you having BSOD's?  If so, have they stopped - or are they still going on?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 clguerra

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Posted 27 May 2017 - 09:02 AM

 

First try uninstalling Chrome.  Use IE/Edge while testing.

If it turns out the Chrome was the problem, then (if you'd like) try installing a fresh copy of Chrome and see what that does

I did reset my computer, but still had issues though. I will look into it

 

 

The system has very little free memory.

I would suggest looking at the startups and see what you can stop from loading.

Try looking at Task Manager to see what applications are taking up the most memory.

I ran autoruns, and deleted the processes that I was not using. Still it, with the 4 programs I use, it takes up to 66-68% 

 

 

Malware can also cause problems like this.  Have you scanned for malware, both with Avast and with MalwareBytes?

Were the Avast and MalwareBytes definitions fully updated?  Did the scans complete without errors?

I thought about that as well, but found nothing

 

 

 

Your UEFI/BIOS (version 9ECN43WW(V3.03)) dates from 2015  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

That is the latest update on the Lenovo website

 

 

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Installing a new update right now

 

 

There are a number of Live Kernel Events listed in the WER section of the MSINFO32 report.

Often these are caused by hardware issues (but can be caused by compatibility or low-level drivers)

I'll manually check all the drivers later today. Hopefully, its that, or the memory. Otherwise I could be in problems

 

 

Have you been monitoring the temps?  If so, what are they running?

Does the laptop feel hot?  Is the air coming out of the vents very hot?

The temp is ~50 degrees, which is normal. I use canned air once a month to clean the vents

 

 

 

Do you use a laptop cooling pad? 

Its sitting on an old pad with fans that I rarely use because they are noisy

 

 

I notice that you have Nirsoft's BlueScreenViewer installed.

Were you having BSOD's?  If so, have they stopped - or are they still going on?

I had a couple, but it was my video card driver causing it and fixed it, there is no BSOD when it turns off



#6 usasma

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Posted 27 May 2017 - 09:18 AM

If I had to guess, I['d suspect a problem with your video card.

 

I'd suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but please complete ALL of the tests and let us know the results.


Edited by usasma, 27 May 2017 - 09:19 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 clguerra

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Posted 29 May 2017 - 05:48 PM

Hello, I'm leaving the reports attached, if I'm missing one just say it and I'll run the stress/diagnostic tool

Attached Files



#8 usasma

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Posted 30 May 2017 - 07:01 AM

Would like to see the results of the Western Digital Data Lifeguard Extended/Long test.

It'll either pass or fail.

Hard drive showed good SMART attributes - BUT that doesn't mean anything.

SMART is just a predictive technology, not a diagnostic - and I've seen plenty of bad hard drives with good SMART attributes.

 

Furmark results on the nVidia GPU were good - and showed good temps

Intel CPU test passed all - and showed good temps

MemTest passed 4 passes

 

VMT only tested the Intel video card.

It passed, but we're also concerned with the nVidia card.
I'd suggest checking with on the Lenovo forums to see if anyone there knows how to force the test to use the nVidia card instead of the Intel - but don't let it hold up the rest of your work.

I don't have any experience with the test on laptops.

 

I don't see the results.txt file from Prime95

All we really need is to know if there were any errors shown in the screen by running it.
Errors will also be recorded in the results.txt log file.

 

What did you see with the OCBase tests?

They're a bit complicated - so run as many as you can.

I don't know if it has a report, but you can just let us know if there were any errors or not.

 

Final test is to see if you can reinstall Windows without any problems - using the Lenovo factory recovery method.
You may want to backup your data first - as this will wipe out everything on the system.

If this doesn't stop the problems, then you'll likely have to take the system in for repair under warranty (if it's still covered).

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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