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Windows 10 Fails Regular Boot


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#1 _Adi

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Posted 16 May 2017 - 08:26 AM

Hi,

I have a desktop Windows 10 x64 machine that's been working fine for months/years. It was automatically updated from Win7 last year.

This morning I replaced the 2x4GB DDR3 memory with 2x8GB DDR3. This seemed to work though for some reason it works at 800MHz instead of the 1600MHz that the memory supports. The BIOS shows mem freq 1600 as expected. But this is the smaller issue.

When everything seemed to working as expected, I was still bothered by the slow startup and login times. Now with 16GB I had expected these times to improve.
I installed Windows SDK performance recording tool and set it to record the boot sequence and restarted the PC.

Windows failed to boot twice and went into the auto diagnostic repair mode. Restore just spins until I lose patience. I did manage to boot in safe mode and disable the recording. It did not help.

Running sfc/scannow "did not find any integrity violations".
Please advise,

Thanks!!

Edited by _Adi, 16 May 2017 - 08:32 AM.


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#2 dc3

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Posted 16 May 2017 - 08:32 AM

Welcome to Bleeping Computer


Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.

When Speccy opens you will see a screen similar to the one below.

speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 _Adi

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Posted 16 May 2017 - 08:47 AM

Thanks for the fast reply!!

 

Working on it. Speech is taking a long time. In safe mode.
Just for completeness:

This was my reference for the perf tool: https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/windows-performance-recorder/a1648e8c-50c7-4243-9f1d-4216385c7ff3

Also, the boot failure was UNEXPECTED KERNEL MODE TRAP.


Edited by _Adi, 16 May 2017 - 09:07 AM.


#4 _Adi

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Posted 16 May 2017 - 08:57 AM

Please see Speccy results here.

Strangely enough, there is relatively little info inthe RAM tab - less than what I've seen before.

Maybe it's because of the Safe Mode.

I don't know the PSU specs just now.


Edited by _Adi, 16 May 2017 - 08:59 AM.


#5 _Adi

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Posted 16 May 2017 - 10:20 AM

The PSU is a 550W Antec VP550P V2.

#6 dc3

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Posted 16 May 2017 - 03:21 PM

You need to run the speccy again, do this without Safe Mode.  If you fallow my instructions the program will create  the hyperlink when you use the option Copy to Clipboard.  Open your topic, right click on the text space, then select paste.  When you post this response the hyperlink will be visible.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 _Adi

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Posted 16 May 2017 - 11:53 PM

I can't boot into non-safe mode to run it. That's the main problem.

#8 dc3

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Posted 17 May 2017 - 12:01 PM

We need the specifications for the original RAM  modules you had installed and the new modules you purchased and replaced the original modules with.  There are a couple of ways to do this.  1. copy all of the specifications on each module and post these in your topic, 2. download CPU-Z.. If you can't download this with the problematic computer you can download it from another computer, find the download and copy the application and place on a flash drive.  Install the program, click/tap on the SPD tab, under Memory Slot Selection all of your DIMM slots can be viewed one at a time by clicking/tapping the down arrow.  Please make a screen shot for these modules and post these in your topic.

 

cpuid_zpswvz38bdt.png

 

How to make a screenshot and post it in your topic

1. Download and run A Thousand Words .

2. Follow the wizard to capture a screenshot.

3. Use the built-in editor to resize, edit, or re-capture your screen shot.

4. Your screen shot will be saved to your desktop when you finish the wizard.

You can post the screenshot in your next post as an attachment.  

Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options.

Post2_zpsf05c0430.png

When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.

attachment_zps9v6amtri.png
 


Edited by dc3, 17 May 2017 - 12:09 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 _Adi

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Posted 17 May 2017 - 01:54 PM

I'm running memtest now for 8 passes as recommended elsewhere. Will post once I reboot again. Thanks!

#10 dc3

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Posted 17 May 2017 - 03:10 PM

It sounds like you have someone else at another website helping you.  Since you don't need my help I'll sit this one out.  I doubt that your RAM is your problem, unless your new ram isn't compatible with you motherboard. :thumbsup2:   Think about it... the computer operates properly in Safe Mode, if this was related to RAM the problem would happen in Safe Mode as well.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 _Adi

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Posted 17 May 2017 - 04:16 PM

I completely agree with you. Testing the RAM is a long shot.

No one else is helping me. I was desperately reading any websites and forums and this option popped up several times for that kernel mode error so I thought I'd give it a shot. At least in case you ask for the same thing.

I totally appreciate your help and really hope you might be able to help me.

#12 _Adi

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Posted 18 May 2017 - 01:07 AM

<see next post>


Edited by _Adi, 18 May 2017 - 01:26 AM.


#13 _Adi

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Posted 18 May 2017 - 01:24 AM

Hi @dc3,

 

  CPU-Z leaves the Memory SPD empty - I guess for the same reason Speccy does.

However, I did save CPU-Z report before replacing my RAM, and since I have since returned to the original RAM modules I have that info from 3 days ago:

 

Memory SPD
-------------------------------------------------------------------------

DIMM #                1
    SMBus address        0x50
    Memory type        DDR3
    Module format        UDIMM
    Manufacturer (ID)    G.Skill (7F7F7F7FCD0000000000)
    Size            4096 MBytes
    Max bandwidth        PC3-12800 (800 MHz)
    Part number        F3-12800CL9-4GBXL
    Number of banks        8
    Nominal Voltage        1.50 Volts
    EPP            no
    XMP            yes
    XMP revision        1.2
    AMP            no
JEDEC timings table        CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1        6.0-6-6-16-22 @ 457 MHz
    JEDEC #2        7.0-7-7-19-26 @ 533 MHz
    JEDEC #3        8.0-8-8-22-30 @ 609 MHz
    JEDEC #4        9.0-9-9-24-33 @ 685 MHz
    JEDEC #5        10.0-10-10-27-37 @ 761 MHz
    JEDEC #6        11.0-11-11-28-39 @ 800 MHz
XMP profile            XMP-1600
    Specification        PC3-12800
    Voltage level        1.500 Volts
    Min Cycle time        1.250 ns (800 MHz)
    Max CL            9.0
    Min tRP            10.88 ns
    Min tRCD        10.88 ns
    Min tWR            15.00 ns
    Min tRAS        29.63 ns
    Min tRC            40.88 ns
    Min tRFC        160.00 ns
    Min tRTP        7.50 ns
    Min tRRD        6.00 ns
    Command Rate        2T
XMP timings table        CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1            9.0-9-9-24-33-2T @ 800 MHz (1.500 Volts)

DIMM #                2
    SMBus address        0x54
    Memory type        DDR3
    Module format        UDIMM
    Manufacturer (ID)    G.Skill (7F7F7F7FCD0000000000)
    Size            4096 MBytes
    Max bandwidth        PC3-12800 (800 MHz)
    Part number        F3-12800CL9-4GBXL
    Number of banks        8
    Nominal Voltage        1.50 Volts
    EPP            no
    XMP            yes
    XMP revision        1.2
    AMP            no
JEDEC timings table        CL-tRCD-tRP-tRAS-tRC @ frequency
    JEDEC #1        6.0-6-6-16-22 @ 457 MHz
    JEDEC #2        7.0-7-7-19-26 @ 533 MHz
    JEDEC #3        8.0-8-8-22-30 @ 609 MHz
    JEDEC #4        9.0-9-9-24-33 @ 685 MHz
    JEDEC #5        10.0-10-10-27-37 @ 761 MHz
    JEDEC #6        11.0-11-11-28-39 @ 800 MHz
XMP profile            XMP-1600
    Specification        PC3-12800
    Voltage level        1.500 Volts
    Min Cycle time        1.250 ns (800 MHz)
    Max CL            9.0
    Min tRP            10.88 ns
    Min tRCD        10.88 ns
    Min tWR            15.00 ns
    Min tRAS        29.63 ns
    Min tRC            40.88 ns
    Min tRFC        160.00 ns
    Min tRTP        7.50 ns
    Min tRRD        6.00 ns
    Command Rate        2T
XMP timings table        CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage)
    XMP #1            9.0-9-9-24-33-2T @ 800 MHz (1.500 Volts)

DIMM #                1
SPD registers    
        00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
    00    92 10 0B 02 03 19 00 09 03 52 01 08 0A 00 FC 00
    10    69 78 69 30 69 11 18 81 00 05 3C 3C 00 F0 83 81
    20    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    30    00 00 00 00 00 00 00 00 00 00 00 00 0F 11 21 01
    40    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70    00 00 00 00 00 04 CD 00 00 00 00 00 00 00 24 48
    80    46 33 2D 31 32 38 30 30 43 4C 39 2D 34 47 42 58
    90    4C 00 00 00 04 CD 00 00 00 00 00 00 00 00 00 00
    A0    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0    0C 4A 0D 12 01 08 00 00 00 2A 0A 57 20 00 46 57
    C0    57 78 10 ED 47 3F 00 00 05 3C 30 00 F0 3C 00 00
    D0    10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

DIMM #                2
SPD registers    
        00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
    00    92 10 0B 02 03 19 00 09 03 52 01 08 0A 00 FC 00
    10    69 78 69 30 69 11 18 81 00 05 3C 3C 00 F0 83 81
    20    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    30    00 00 00 00 00 00 00 00 00 00 00 00 0F 11 21 01
    40    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70    00 00 00 00 00 04 CD 00 00 00 00 00 00 00 24 48
    80    46 33 2D 31 32 38 30 30 43 4C 39 2D 34 47 42 58
    90    4C 00 00 00 04 CD 00 00 00 00 00 00 00 00 00 00
    A0    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0    0C 4A 0D 12 01 08 00 00 00 2A 0A 57 20 00 46 57
    C0    57 78 10 ED 47 3F 00 00 05 3C 30 00 F0 3C 00 00
    D0    10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

 

These modules came with the PC and worked without a problem for several years.

 

FWIW, as you suspected, Memtest ran for 14 passes without an error.

 

In case it helps, here's the full CPU-Z report.

 

I truly appreciate your help!

Attached Files


Edited by _Adi, 18 May 2017 - 01:27 AM.


#14 _Adi

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Posted 22 May 2017 - 04:59 AM

Uninstalling ESET and then rerunning a successful WPR run solved the problem.



#15 dc3

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Posted 22 May 2017 - 09:09 AM

Glad to hear you have it sorted.

 

Are you or were you running more than one antivirus?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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