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Slow Internet and freezing


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9 replies to this topic

#1 turnertracy

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Posted 15 May 2017 - 06:46 PM

My computer has been running slowly for awhile. I've barely downloaded anything yet it pauses frequently and takes forever to load websites. There have even been moments where my computer froze and then shut down completely. I tried resetting my computer but that didn't really do much. I don't really know much about how to fix this if it can be fixed but any help would be appreciated!

 

 

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#2 nasdaq

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Posted 17 May 2017 - 09:56 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download Malwarebytes Anti-Malware from here
  • Right-click on the MBAM icon and select Run as administrator to run the tool.
  • Click Yes to accept any security warnings that may appear.
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
  • Note: The scan may take some time to finish, so please be patient.
  • If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Please post the logs and let me know if the problem persists.

#3 turnertracy

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Posted 17 May 2017 - 11:26 AM

Hello. I've done both scans and here are the logs. If I choose to click the clean button will it be permanently deleted?

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#4 nasdaq

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Posted 17 May 2017 - 12:50 PM



Yes. You can keep the AOL.

Everything that is deleted is kept in a Quarantine folder. Can be restored if something goes wrong.
The worst one is the last one Chrome pref Found: [C:\Users\Tracii\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - hxxp://search.conduit.com/?ctid=CT3283142&SearchSource=48&CUI=UN68470249221839112&UM=2

===

Post the AdwCleaner log and let me know if the problem persists.

#5 turnertracy

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Posted 17 May 2017 - 02:28 PM

I cleaned everything and then I restarted my computer. The log appeared and it showed those things were deleted but when I tried using chrome, it was still slow. I scanned it again and it showed they were still there. 

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#6 nasdaq

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Posted 18 May 2017 - 07:07 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

CHR StartupUrls: Default -> "hxxp://search.conduit.com/?ctid=CT3283142&SearchSource=48&CUI=UN68470249221839112&UM=2"
CHR Extension: (Chrome Web Store Payments) - C:\Users\Tracii\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-10]
CHR Extension: (Chrome Media Router) - C:\Users\Tracii\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-05-13]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.

Please post the Fixldog.txt and let me know what problem persists.

#7 turnertracy

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Posted 19 May 2017 - 02:54 PM

Sorry for the late reply. There was only one left remaining after I followed your advice. I posted the adware log to show. My computer is still slow but not as slow as it used to be. Will removing the last one change that?

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#8 nasdaq

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Posted 20 May 2017 - 08:10 AM


If after resetting Chrome as I previously suggested and the preferences were not corrected I can only suggest your do the following.

Remove Chrome from hour Computer and reinstall a fresh copy.

Clear your Chrome cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Before you remove chrome Export your Bookmarks
Chrome will export your bookmarks as a HTML file, which you can then import into another browser.

If you Sync your data.
Delete Your Google Chrome Browser Sync Data
http://www.howtogeek.com/103655/how-to-delete-your-google-chrome-browser-sync-data/
<<<>>>

Remove Chrome using the the instructions on this page.
https://support.google.com/chrome/answer/95319?hl=en

Re-install Chrome and the Bookmarks.
====

How is the computer running now?

#9 turnertracy

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Posted 21 May 2017 - 10:47 AM

Thanks so much for your help. The internet is no longer freezing in chrome

#10 nasdaq

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Posted 22 May 2017 - 07:22 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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