Windows update errors 80073712 and 80248014

Hello,

I've been having problems with windows update for several months now (using Windows 7 SP1 64 bits): I can download and install most updates, except for the monthly security quality rollups. When I try to install these, windows update seem to download them up to 11% and then reports that installation failed, with error code 80073712. Kept putting off dealing with this, but the latest ransomware attacks finally prompted me to action.

So, I've tried everything described here (details below). After nothing worked I tried to download the update from Microsoft Update Catalog and run it as a standalone. This also failed. Looking at the windows update log file I saw the error number 80248014. (I'm attaching the log file below). I am not sure what to try next...

So here are the details.

1. I ran sfc /scannow, and got a message that "Windows resource protection did not find any integrity violations".
2. I ran Dism /Online /Cleanup-Image /ScanHealth (log file below). I also tried to run Dism /Online /Cleanup-Image /RestoreHealth (as recommended in the above link), but got an error 87 message "the restorehealth option is not recognized in this context".
3. I then ran the Microsoft Fixit 50202.
4. Finally, I ran the system update readiness tool.

I am attaching below the following (I saw that these were helpful in similar threads):

• windows update log
• cbs0.txt is a copy of the cbs.log file created after running the sfc /scannow, and before running the system update readiness tool.
• dism.log, CheckSUR.log and CheckSUR.persist.log, after running the dism.
• cbs.txt is a copy of the cbs.log created after running the Fixit + SURT. The file is too big to attach, so it is available via one drive here: https://1drv.ms/t/s!AtaynxLXF4vha8n7gcgYzwBpLAM.

I would greatly appreciate any help. I would really rather not have to re-install the operating system if possible. If anything else is needed please let me know.

Thanks!

Ori.

 WindowsUpdate.log   1.39MB   1 downloads

 CheckSUR.log   13.46KB   0 downloads

 CheckSUR.persist.log   209.28KB   0 downloads

 dism.log   603.26KB   0 downloads

 cbs0.txt   5.49MB   0 downloads

Try downloading the latest cumulative updates

latest Win 7 offline updates link

https://www.catalog.update.microsoft.com/Search.aspx?q=KB4019264

If KB4019264 doesnt work, try the april then may

Then rerun your windows update, see if that helps

Thanks very much for your help, votayer!

Following your suggestion, I tried again now (I had also tried this before) to download these updates from the microsoft update catalog, but the updates are not installed. For example, I've just tried again KB4019264 (the May security monthly quality rollup). I get the message "Some of the updates were not installed" and a list containing only KB4019264 (the only update I tried to install). Below I'm including the relevant part of the windows update log, where I can see the following error codes: 0x80073712, 0x80240022, and 0x80248014.

The same thing had happened when I tried to download and run the March security only rollup from the microsoft update catalog. Rerunning the windows update yields the same error as before (80073712).

What should be the next step in this situation?

Thanks!

Ori.

The end of the WindowsUpdate.log file:

================================

2017-05-15 16:46:48:124 5508 1e00 Misc ===========  Logging initialized (build: 7.6.7601.23453, tz: -0400)  ===========
2017-05-15 16:46:48:124 5508 1e00 Misc   = Process: C:\Windows\system32\wusa.exe
2017-05-15 16:46:48:124 5508 1e00 Misc   = Module: C:\Windows\system32\wuapi.dll
2017-05-15 16:46:48:123 5508 1e00 COMAPI -----------  COMAPI: IUpdateServiceManager::AddScanPackageService  -----------
2017-05-15 16:46:48:124 5508 1e00 COMAPI   - ServiceName = Windows Update Standalone Installer
2017-05-15 16:46:48:124 5508 1e00 COMAPI   - ScanFileLocation = C:\bbafab182a7e9a1f89ace79b\wsusscan.cab
2017-05-15 16:46:48:131  988 2144 Misc Validating signature for C:\Windows\SoftwareDistribution\ScanFile\775b2893-70b1-43f1-86bf-b3862e7f0778\Source.cab with dwProvFlags 0x00000080:
2017-05-15 16:46:48:143  988 2144 Misc  Microsoft signed: Yes
2017-05-15 16:46:48:181  988 2144 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2017-05-15 16:46:48:182 5508 1e00 COMAPI   - Added scan package service, ServiceID = {775B2893-70B1-43F1-86BF-B3862E7F0778} Third party service
2017-05-15 16:46:48:183 5508 1e00 COMAPI -------------
2017-05-15 16:46:48:183 5508 1e00 COMAPI -- START --  COMAPI: Search [ClientId = wusa]
2017-05-15 16:46:48:183 5508 1e00 COMAPI ---------
2017-05-15 16:46:48:187 5508 1e00 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = wusa]
2017-05-15 16:46:48:187  988 21a8 Agent *************
2017-05-15 16:46:48:187  988 21a8 Agent ** START **  Agent: Finding updates [CallerId = wusa]
2017-05-15 16:46:48:187  988 21a8 Agent *********
2017-05-15 16:46:48:187  988 21a8 Agent   * Online = Yes; Ignore download priority = No
2017-05-15 16:46:48:187  988 21a8 Agent   * Criteria = "DeploymentAction='Installation'"
2017-05-15 16:46:48:187  988 21a8 Agent   * ServiceID = {775B2893-70B1-43F1-86BF-B3862E7F0778} Third party service
2017-05-15 16:46:48:187  988 21a8 Agent   * Search Scope = {Machine}
2017-05-15 16:46:48:269  988 21a8 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
2017-05-15 16:46:48:269  988 21a8 PT   + Offline serviceId = {775B2893-70B1-43F1-86BF-B3862E7F0778}
2017-05-15 16:46:48:269  988 21a8 PT WARNING: Cached cookie has expired or new PID is available
2017-05-15 16:46:51:778  988 21a8 PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
2017-05-15 16:46:51:778  988 21a8 PT   + Offline serviceId = {775B2893-70B1-43F1-86BF-B3862E7F0778}
2017-05-15 16:46:51:837  988 21a8 Agent   * Added update {70A58FF9-06A0-4E17-B7F0-B2D33C84C1DA}.501 to search result
2017-05-15 16:46:51:837  988 21a8 Agent   * Found 1 updates and 58 categories in search; evaluated appl. rules of 126 out of 367 deployed entities
2017-05-15 16:46:51:837  988 21a8 Agent *********
2017-05-15 16:46:51:838  988 21a8 Agent **  END  **  Agent: Finding updates [CallerId = wusa]
2017-05-15 16:46:51:838  988 21a8 Agent *************
2017-05-15 16:46:51:838 5508 1eb4 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = wusa]
2017-05-15 16:46:51:853 5508 1eb4 COMAPI   - Updates found = 1
2017-05-15 16:46:51:853 5508 1eb4 COMAPI ---------
2017-05-15 16:46:51:853 5508 1eb4 COMAPI --  END  --  COMAPI: Search [ClientId = wusa]
2017-05-15 16:46:51:853 5508 1eb4 COMAPI -------------
2017-05-15 16:46:53:907  988 22e4 DnldMgr ***********  DnldMgr: Copy update to cache [UpdateId = {81AA2186-6653-4E08-8E26-28D24DC1BE57}.501]  ***********
2017-05-15 16:46:53:909  988 22e4 DnldMgr Asking handler to generate non-range requests.
2017-05-15 16:46:53:909  988 22e4 Handler Generating request for CBS update 81AA2186-6653-4E08-8E26-28D24DC1BE57 in sandbox C:\Windows\SoftwareDistribution\Download\bf80e84443b096849856790441e43647_ctc
2017-05-15 16:46:53:909  988 22e4 Handler Selecting self-contained because update does not have express payload.
2017-05-15 16:46:53:909  988 22e4 Handler Selected payload type is ptSelfContained
2017-05-15 16:46:53:909  988 22e4 Handler Detected download state is dsStart
2017-05-15 16:46:53:909  988 22e4 Handler Adding Windows6.1-KB4019264-x64.cab (entire file) to request list.
2017-05-15 16:46:53:910  988 22e4 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2017-05-15 16:46:54:553  988 22e4 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\bf80e84443b096849856790441e43647_ctc\Windows6.1-KB4019264-x64.cab with dwProvFlags 0x00000080:
2017-05-15 16:46:55:641  988 22e4 Misc  Microsoft signed: Yes
2017-05-15 16:46:55:641  988 22e4 DnldMgr Asking handler to generate non-range requests.
2017-05-15 16:46:55:641  988 22e4 Handler Generating request for CBS update 81AA2186-6653-4E08-8E26-28D24DC1BE57 in sandbox C:\Windows\SoftwareDistribution\Download\bf80e84443b096849856790441e43647_ctc
2017-05-15 16:46:55:641  988 22e4 Handler Selecting self-contained because update does not have express payload.
2017-05-15 16:46:55:641  988 22e4 Handler Selected payload type is ptSelfContained
2017-05-15 16:46:55:641  988 22e4 Handler Detected download state is dsHavePackage
2017-05-15 16:46:55:657  988 22e4 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2017-05-15 16:46:55:910 5508 1e00 COMAPI -------------
2017-05-15 16:46:55:910 5508 1e00 COMAPI -- START --  COMAPI: Install [ClientId = wusa]
2017-05-15 16:46:55:910 5508 1e00 COMAPI ---------
2017-05-15 16:46:55:910 5508 1e00 COMAPI   - Allow source prompts: Yes; Forced: No; Force quiet: No
2017-05-15 16:46:55:910 5508 1e00 COMAPI   - Updates in request: 1
2017-05-15 16:46:55:910 5508 1e00 COMAPI   - ServiceID = {775B2893-70B1-43F1-86BF-B3862E7F0778} Third party service
2017-05-15 16:46:55:915 5508 1e00 COMAPI   - Updates to install = 1
2017-05-15 16:46:55:915  988 2384 Agent *************
2017-05-15 16:46:55:915 5508 1e00 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = wusa]
2017-05-15 16:46:55:915  988 2384 Agent ** START **  Agent: Installing updates [CallerId = wusa]
2017-05-15 16:46:55:915  988 2384 Agent *********
2017-05-15 16:46:55:915  988 2384 Agent   * Updates to install = 1
2017-05-15 16:46:55:916  988 2384 Agent   *   Title = Security Update for Windows (KB4019264)
2017-05-15 16:46:55:916  988 2384 Agent   *   UpdateId = {70A58FF9-06A0-4E17-B7F0-B2D33C84C1DA}.501
2017-05-15 16:46:55:916  988 2384 Agent   *     Bundles 1 updates:
2017-05-15 16:46:55:916  988 2384 Agent   *       {81AA2186-6653-4E08-8E26-28D24DC1BE57}.501
2017-05-15 16:47:07:748  988 2384 Handler Attempting to create remote handler process as Ori-PC\Ori in session 1
2017-05-15 16:47:07:844  988 2384 DnldMgr Preparing update for install, updateId = {81AA2186-6653-4E08-8E26-28D24DC1BE57}.501.
2017-05-15 16:47:07:855 7600 2168 Misc ===========  Logging initialized (build: 7.6.7601.23453, tz: -0400)  ===========
2017-05-15 16:47:07:855 7600 2168 Misc   = Process: C:\Windows\system32\wuauclt.exe
2017-05-15 16:47:07:856 7600 2168 Misc   = Module: C:\Windows\system32\wuaueng.dll
2017-05-15 16:47:07:854 7600 2168 Handler :::::::::::::
2017-05-15 16:47:07:856 7600 2168 Handler :: START ::  Handler: CBS Install
2017-05-15 16:47:07:856 7600 2168 Handler :::::::::
2017-05-15 16:47:07:858 7600 2168 Handler Starting install of CBS update 81AA2186-6653-4E08-8E26-28D24DC1BE57
2017-05-15 16:47:08:230 7600 2168 Handler CBS package identity: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.23797.1.3
2017-05-15 16:47:08:236 7600 2168 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\bf80e84443b096849856790441e43647\Windows6.1-KB4019264-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\bf80e84443b096849856790441e43647\inst
2017-05-15 16:47:12:747  988 21a8 Report REPORT EVENT: {93702D95-AD31-4453-939B-FC89D39E171C} 2017-05-15 16:47:07:747-0400 1 181 101 {70A58FF9-06A0-4E17-B7F0-B2D33C84C1DA} 501 0 wusa Success Content Install Installation Started: Windows successfully started the following update: Security Update for Windows (KB4019264)
2017-05-15 16:48:39:174 7600 1bd0 Handler FATAL: CBS called Error with 0x80073712,
2017-05-15 16:48:43:843 7600 2168 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80073712
2017-05-15 16:48:43:868 7600 2168 Handler :::::::::
2017-05-15 16:48:43:868 7600 2168 Handler ::  END  ::  Handler: CBS Install
2017-05-15 16:48:43:868 7600 2168 Handler :::::::::::::
2017-05-15 16:48:43:871  988 2384 Agent LogHistory called. idUpdate={70A58FF9-06A0-4E17-B7F0-B2D33C84C1DA}.501, resultMapped=80073712, resultUnMapped=80073712
2017-05-15 16:48:43:875  988 1ba8 AU Can not perform non-interactive scan if AU is interactive-only
2017-05-15 16:48:43:875  988 2384 Agent *********
2017-05-15 16:48:43:875  988 2384 Agent **  END  **  Agent: Installing updates [CallerId = wusa]
2017-05-15 16:48:43:875  988 2384 Agent *************
2017-05-15 16:48:43:876 5508 1eb4 COMAPI >>--  RESUMED  -- COMAPI: Install [ClientId = wusa]
2017-05-15 16:48:43:876 5508 1eb4 COMAPI   - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2017-05-15 16:48:43:876 5508 1eb4 COMAPI   - Reboot required = No
2017-05-15 16:48:43:876 5508 1eb4 COMAPI   - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
2017-05-15 16:48:43:876 5508 1eb4 COMAPI ---------
2017-05-15 16:48:43:876 5508 1eb4 COMAPI --  END  --  COMAPI: Install [ClientId = wusa]
2017-05-15 16:48:43:876 5508 1eb4 COMAPI -------------
2017-05-15 16:48:48:870  988 21a8 Report REPORT EVENT: {F408D6E3-7BDD-4BC8-A883-C09C4F9889EA} 2017-05-15 16:48:43:871-0400 1 182 101 {70A58FF9-06A0-4E17-B7F0-B2D33C84C1DA} 501 80073712 wusa Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update for Windows (KB4019264).
2017-05-15 16:48:48:892  988 21a8 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2017-05-15 16:48:48:892  988 21a8 Report WER Report sent: 7.6.7601.23453 0x80073712(0x80073712) 0A58FF9-06A0-4E17-B7F0-B2D33C84C1DA Install 501 0 wusa {775B2893-70B1-43F1-86BF-B3862E7F0778} 0
2017-05-15 16:48:57:480 5508 1e00 COMAPI -----------  COMAPI: IUpdateServiceManager::RemoveService  -----------
2017-05-15 16:48:57:480 5508 1e00 COMAPI   - ServiceId = {775b2893-70b1-43f1-86bf-b3862e7f0778}
2017-05-15 16:48:57:532 5508 1e00 COMAPI IUpdateService removing volatile scan package service, serviceID = {775B2893-70B1-43F1-86BF-B3862E7F0778}
2017-05-15 16:48:57:534  988 2144 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
2017-05-15 16:48:57:534 5508 1e00 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014
 

Try deleting Windows Update cache

very good guide on Windows update issues

https://www.howtogeek.com/247380/how-to-fix-windows-update-when-it-gets-stuck/

Should be the second method

Thanks again for the suggestion. I have deleted the cache as explained, but the problem remains (I get exactly the same error message).

I forgot to mention in my original post that I had previously tried almost all methods mentioned in the link you provided, including running the windows update troubleshooter, and installing KB3020369 and KB3172605. None of these seemed to help with my problem.

I'd be happy to hear any further suggestions.

Thanks!

Ori.