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Help! I Have Spyware And Don't Know What To Do!


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#1 princessjenn84

princessjenn84

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Posted 07 September 2006 - 01:22 PM

Hey guys...i just got on this site because well i know absolutely NOTHING about computers and I need HELP! I just found out a guy i'm dating put spyware in my computer (he admitted it). All i know so far for a fact is that he's kept track of conversations i've had on AOL with other people. I used the AOL spyware protection thing, and it keeps blocking it, but every other day or so I run it, and it's back. I took it off the exceptions list on my firewall so I think it's blocking it now but i'm not sure. Please help me to get this off of my computer! any help would be greatly appreciated! thanks!!

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#2 rookie147

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Posted 07 September 2006 - 03:44 PM

i just got on this site because well i know absolutely NOTHING about computers and I need HELP

I have tried to make this as simple as possible for you, so that hopefully you will completelty understand it all. However, if you do not understand any, please do not hesitate to ask and I will be more than happy to help you.
:thumbsup:

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Please download Ewido to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
  • Install Ewido by double clicking the installer.
  • Follow the prompts. Make sure that Launch Ewido is checked.
  • On the main screen under Your Computer's security.
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
  • Wait until you see the Update succesfull message.
    Note: If the Update now option is grayed out, follow the steps below.
  • Click on Update on the toolbar.
  • Under Manual update, click on the Start Update button.
  • Wait until you see the Update succesfull message.
[*]Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
[/list]If you are having problems with the updater, you can use this link to manually update ewido.
Ewido manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that Ewido is closed before installing the update.

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Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
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Close ALL open Windows / Programs / Folders. Please start Ewido and run a full scan.
  • Click on Scanner on the toolbar.
  • Click on the Settings tab.
    • Under How to act?
      • Click on Recommended Action and choose Quarantine from the popup menu.
    • Under How to scan?
      • All checkboxes should be ticked.
    • Under Possibly unwanted software:
      • All checkboxes should be ticked.
    • Under Reports:
      • Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan?
      • Select Scan every file.
  • Click on the Scan tab.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan the machine.
  • When the scan has finished, follow the instructions below.
    IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window click on the Apply all Actions button. (3)
      Posted Image
  • When done, click the Save Scan Report button.
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
Reboot in Normal Mode.

======

Please copy and paste the log it creates into your next reply.
Thanks,
Charles :flowers:

If you are pleased with the service I have offered, you may like to consider making a donation. Posted Image
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