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Computer shuts down unexpectedly. Suspect is the RX 580


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#1 siderophobic

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Posted 14 May 2017 - 05:45 PM

Hi guys, I run multiple clients of a game at once and gets the cpu at 80-90% usage, gpu sais its 100% usage all the time. After launching all the clients (16 in total), it will run for about 2-3 hours and when I get back. I would see the monitor is already turned off (as if shut down) but my computer power on case is still on. I'm sure the OS is already shut down / dead since I can't access the computer via network. I have 2 units with the same specs and it happens to both of them when I launch these clients.
 
I checked the Event Viewer and see that i have:
 
General: "The System has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Log Name: System
Source: Kernel-Power
Event ID: 41
Level: Critical
 
Please do help me as I am about to return these RX 580s, I think its them that's causing the Issue.
 
Specs:
 
CPU: Intel Core i7 7700k 4.2-4.5ghz 4-core
MOBO: MSI B250M Gaming Pro
GPU: MSI RX 580 Gaming X Twin Frozr 8gb
RAM DDR4: G.Skill Ripjaws V 2x16gb 2400 32gb CL15 (F4 2400C15D 32GVR)
PSU: Seasonic G650 80+ Gold Semi Modular
SSD: Samsung 750 EVO 250gb
MON: LG 23 23MP68VQ LED IPS freesync frameless
OS: Windows 10 Enterprise
 
I tried to overclock the rx 580, see if it would fix the issue and it still happens, all drivers are updated. Windows have been updated as well.
 
I also am monitoring the temperatures via real temp, hwmonitor so far I have the CPU Always at below 70 degrees C. GPU is always at below 50 degrees. Room is airconditioned with 24 degrees ambient temperature.
 
I also have another rig that uses GTX 1080, 6 core processor and I can run about 28 of these clients without anything happening. Runs smooth as silk so is it safe to assume that its the RX 580 that's causing the issue?
 
Thank you for anyone who might help and save me the time and money to upgrade to a GTX 1070.


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#2 usasma

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Posted 16 May 2017 - 06:18 AM

I am not a gaming hardware expert.  I suggest only running one card at a time - and testing each/all of the cards that way.

Also, you can try the GTX 1060 on this system to rule out the motherboard.

Beyond that, post over in the Gaming forums or the Internal Hardware forums for more expert hardware advice

 

If you wish to keep trying things here, lets have a look at these reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

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