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HP Envy x360 Convertible Laptop BSOD, multiple Win 10 issues


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#1 PiperCO

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Posted 14 May 2017 - 02:46 PM

Hello, I have an HP Envy laptop that is getting more and more unusable. I have multiple issues and realize I may need to post in different forums but thought I'd start here since I have major issues with Windows 10 and BSOD. This is a convertible laptop with touchscreen. It came installed with Windows 10 Home. Details:

Windows 10 Home Version 1607 OS Build 14393.1198

Intel i7-6500U CPU @2.50 GHz

12 GB Installed RAM

 

Issues

---------

1. Windows 10 updates never work. The computer becomes completely unusable. HPs have a wheel of dots that spin instead of hourglass. Update will get to 100% and the wheel will spin for literally days--I've let it run 24, 36 hours to see if it ever boots. It doesn't. I have to power off and force restart several times to get it back.

2. Random BSOD, very fast, I usually don't have a chance to get an error code & I don't see a log/dump file but maybe I'm looking in the wrong place.

3. Randomly drops wireless connection. Will regain, usually, after a couple of frustrating minutes. (There have been no router changes, etc.)

4. Microsoft Outlook routinely crashes. Often I can't read more than 5 or 6 emails at a time.

5. Windows start menu stops working and/or pressing the Windows icon key on the keyboard does nothing.

 

This is my first attempt to get help so I hope I've done it correctly and thank you in advance for your help!



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#2 bwv848

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Posted 15 May 2017 - 09:55 AM

Greetings, PiperCO, and :welcome: to BleepingComputer's Windows Crashes, BSOD, and Hangs Help and Support forum!

Please follow these BSOD posting instructions and attach the requested files by replying to this topic.

Thank you.

Regards,
bwv848

Useful information!
Please only use the ZIP compression format, do not use 7z, RAR, etc.!!!


If I do not reply in three days, please message me.
 
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#3 PiperCO

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Posted 16 May 2017 - 06:25 PM

Hi, I followed the BSOD posting instructions which said to start a new post with the attachments--I did that with a slightly different title and a bit more information:  HP Envy laptop multiple BSOD and Windows update failures. That one has two Zip files attached.

 

I created the new topic today. Sorry for the confusion, it's the first time I've tried to get help in this forum! Feel free to close this thread. Thank you!






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