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My Lenovo g510 has been running slowly...again.


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6 replies to this topic

#1 tronk

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Posted 13 May 2017 - 10:55 PM

I'm not sure what infected file I downloaded, but my laptop has been running slowly, freezing on restarts, and occasionally shutting down unexpectedly both when I'm using it or not.  Please help.  I've been through this before with excellent results, so I'm turning to you guys again.  Thanks!

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#2 HelpBot

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Posted 18 May 2017 - 11:00 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> https://www.bleepingcomputer.com/logreply/646601 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
  • Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button.
  • Notepad will open with the results.
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  • Close the program window, and delete the program from your desktop.


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#3 tronk

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Posted 19 May 2017 - 02:39 AM

My Lenovo G510 has been running very slowly for the past 3 weeks.  It started out as just an annoying lag, but now I'm lucky if I'm able to start Chrome and visit a web site.  In fact, this is my third attempt tonight, and I had to pull out my considerably slower and much older "in case of emergency" laptop to check Bleeping Computer and write this message.  It seems to be worse if the laptop is unplugged, and disconnecting it from the AC adapter or unplugging it to move to another room causes it to completely freeze (sometimes).

I don't have the original Windows DVD/CD, because I bought this computer used.  The previous owner wiped the hard drive and reinstalled Windows, but that disk wasn't sent along with the computer.

 

I'm attaching the FRST and Addition text files that I just save after a FRST64 scan (it took two reboots to complete the scan and another restart to transfer the files to a thumb drive so I could send it from this computer).

I hope I've followed all the rules.  I have no problem being patient, but I like my G510 much more than the backup or my emachines desktop (not kidding), so the sooner I get the G510 running smoothly, the better.  Thanks for taking the time to help me.  Everyone at Bleeping Computer that I've worked with has been awesome, and I suspect that you don't get the recognition you deserve from the people you help.  Thanks again, and please let me know if I've made any mistakes, skipped a step, or if there's anything else that I should do.

 

 

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#4 garioch7

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Posted 21 May 2017 - 12:01 PM

tronk:
 
:welcome: to the Bleeping Computer Virus, Trojans, Spyware, and Malware Removal Logs Forum.  My name is Phil.  May I address you by your first name?
 
I will be assisting you with your computer issues.  I will endeavor to respond within a reasonable time, normally 48 hours after your last post.
 
I apologize for the delay you, and others, are experiencing while awaiting assistance.  This Forum is incredibly busy in the last week or so, and there are only a limited number of Malware Response Team Members and Instructors available.
 
I will need some time to review your FRST logs.  That could take a day or two.
 
PLEASE DO NOT RUN ANY ADDITIONAL SCANS OR ANTI-MALWARE REMOVAL TOOLS UNTIL YOU HAVE RECEIVED A RESPONSE FROM ME.
Doing so would complicate the situation and it would cause further delays in resolving your issues.  It could also potentially result in harm to your computer because my "fix" will be based on the FRST scan logs you have already submitted.
 
Thank you and have a great day.
 
Regards,
-Phil

Graduate of the Bleeping Computer Malware Removal Study Hall


#5 garioch7

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Posted 21 May 2017 - 02:05 PM

tronk:

Thank you for your patience while I analyzed your FRST logs.

I would ask that you would, from now on, copy and paste all requested scan and fix logs into your replies. Please do not attach them. That helps me because I can analyze the logs much quicker when they are included in the body of the poste. Please do not use "code" or "quote" boxes. Just copy the contents of the log files directly into your reply message box. Thank you for your anticipated cooperation.

Before we start dealing with the problems you are experiencing, I would ask that you to take note of the following points:

  • I am a Bleeping Computer volunteer, so I ask you to be patient. I know it is frustrating when your computer is not working properly, but malware removal takes time.
  • Please also remember that I can only dedicate a limited number of hours a day to helping people. We may live in different time zones, which may cause delays in responding.
  • If I have not responded to you within 48 hours, please send me a personal message. Likewise, I expect you to respond within 48 hours, and sooner is better because we can fix your computer faster.
  • If I have not heard from you in three days, I will "bump" your post. After five days of no response, I will consider that you no longer need my assistance and this thread will be closed.
  • Logs can take a while to research, so please be patient.
  • Some issues just cannot be solved so you must be prepared for this.
  • Please read and follow the instructions in the exact sequence that they are posted to avoid making a bad situation worse.
  • Please print or copy and save the instructions.
  • Back up all your data and important files on another (external) drive before starting to run malware removal tools.
  • You should try to limit your browsing with this computer until you are given the "All Clear." Some malware applications steal passwords.
  • Please do not install or uninstall any applications, unless directed. Don't run any scripts or tools on your own because unsupervised usage may cause more harm than good.
  • Please use only the tools you have been instructed to use.
  • If you are using CD/DVD emulation software, this should be uninstalled or disabled as it can interfere with the removal of some malware. It can be turned off with Defogger and then turned back on when you get the "All Clear."
  • Please copy and paste the requested log files inside your post(s), unless otherwise instructed. Please do not use code or quote boxes.
  • There are no silly questions. Ask for clarification, if you have any questions or concerns.
  • Bleeping Computer does not support any piracy. Evidence of illegal OS, software, cracks/keygens, etc., will be revealed by scan logs, and if found, further assistance may be suspended. Uninstall such software before proceeding!
  • Any P2P software such as uTorrent, BitTorrent, Kazaa, etc. must be uninstalled or completely disabled. P2P software is a major security risk to your computer and may have been the route the malware used to infect your computer.
  • Failure to follow these guidelines may result in assistance being withdrawn and your thread being closed.
  • I am volunteering my time to help you, and I will need you to help me. Together, we can, hopefully, disinfect your computer and get if functioning properly again. That is my only aim.

.

OK, let's get started ...

.


:step1: In going over your logs I noticed that there is evidence that uTorrent was previously installed. Please consider the following advice to reduce the possibility of being infected when surfing the web.

  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not to use any P2P applications.

It is pretty much certain that if you continue to use P2P programs, you will get infected again. As a part of my FRST "fixlist" script, I will remove the remnants of uTorrent that were left behind.

 

.


:step2: Please run a FRST fix for me.

NOTICE: This FRST "fixlist" script was written specifically for this user, for use on this individual computer. Running this on another computer may cause damage to your operating system.
 

Start::
CreateRestorePoint:
CloseProcesses:
U3 WMPNetworkSvc; no ImagePath
Folder: C:\WINDOWS\System32\Tasks\R@1n-KMS
CMD: type C:\WINDOWS\system32\{EC94D02F-D200-4428-9531-05AF7F9799CB}.bat
Folder: C:\Users\trent\Downloads\MICROSOFT Office PRO Plus 2016 v16.0.4266.1003 RTM + Activator [TechTools.NET]
2017-05-13 20:34 - 2016-11-15 14:07 - 00000000 ____D C:\Users\trent\AppData\Roaming\uTorrent
File: C:\Users\trent\AppData\Roaming\inst.exe
File: C:\Program Files\Andy\SetupFiles\AndyDoctor.exe
File: C:\Program Files\Andy\SetupFiles\VMwareCheck.exe
File: C:\Users\trent\AppData\Local\Temp\RemoveTemp.exe
File: C:\Program Files\Andy\SetupFiles\HandyAndy.exe
File: C:\Program Files\Andy\andy.exe
FirewallRules: [{1B64D35F-3B03-4B1F-8A0B-6F2314FF2338}] => (Allow) C:\Users\trent\AppData\Roaming\uTorrent\uTorrent.exe
FirewallRules: [{375474AE-31B1-4E25-9D8B-704CF5571D44}] => (Allow) C:\Users\trent\AppData\Roaming\uTorrent\uTorrent.exe
FirewallRules: [{5312C1D6-4BC8-41AC-AC40-4174DA89710D}] => (Allow) C:\Users\trent\AppData\Roaming\uTorrent\uTorrent.exe
FirewallRules: [{799133C3-EA84-4363-A011-3797CA1E2153}] => (Allow) C:\Users\trent\AppData\Roaming\uTorrent\uTorrent.exe
FirewallRules: [{3DB9AAA6-7758-456E-9720-07DF464CBE51}] => (Allow) C:\Users\trent\AppData\Roaming\uTorrent\uTorrent.exe
FirewallRules: [{443EBE98-E03F-4343-B12E-C33C0493BE42}] => (Allow) C:\Users\trent\AppData\Roaming\uTorrent\uTorrent.exe
End::
  • Please highlight the entire contents of the code box above, from the "Start::" line to the "End::" line, including both of those lines, right click, and select "Copy", which will copy the "fix" script into the Windows clipboard.
  • Right click FRST/FRST64.exe, and select "Run as Administrator".
  • Press Fix button once and wait.
  • Please reboot the computer, if requested.
  • A log file called "fixlog.txt" will be saved in the same folder as the FRST program is located.
  • Please copy and paste the contents of the "fixlog.txt" file into your next reply.

.


:step3: I am seeing a significant number of Windows Licence Activation Errors in "Application Errors" section of the "Addition.txt" log file.
 

Error: (05/19/2017 12:18:25 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007139F
Command-line arguments:
RuleId=eeba1977-569e-4571-b639-7623d8bfecc0;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable


Do you have any explanation as to why those errors might be occurring? If not, we will have to investigate further in a later post.

.

Thank you and have a great day.

Regards,
-Phil


Graduate of the Bleeping Computer Malware Removal Study Hall


#6 garioch7

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Posted 24 May 2017 - 11:18 AM

tronk:

 
Are you still there?  Do you still require assistance?  It has been three days since I last posted to you.
 
According to Forum policy, topics must be concluded after five days of non-response from the Topic Starter.
 
If I have not heard from you in another two days, I will conclude your topic.  You can always reopen it by sending a Personal Message to a Moderator.
 
Thank you and have a great day.
 
Regards,
-Phil

Graduate of the Bleeping Computer Malware Removal Study Hall


#7 garioch7

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Posted 26 May 2017 - 09:29 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

Graduate of the Bleeping Computer Malware Removal Study Hall





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