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McAfee antivirus is not working


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#1 BlueGalaxy

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Posted 13 May 2017 - 03:33 PM

Please see my other topic for more information about this issue:

https://www.bleepingcomputer.com/forums/t/645096/mcafee-changed-ui-or-fake-antivirus-hijack/

 

Hello. I have McAfee Total Protection installed on my computer. After the GUI was changed, some features of the antivirus program have been broken. First of all, Real Time Scanning does not start. It says "Starting...", but it just never starts. Also I cannot run a scan. When I open either a full or quick scan, it says "Percentage completed: undefined%", and the scan doesn't start at all. The software is non-functional. I also have SUperantispyware and Malwarebytes Antimalware installed on my computer as stand-alone scanners, without real-time protection. I think that maybe they are having a conflict with McAfee Total Protection, or the McAfee software itself is compromised. I think that maybe McAfee Total Protection has been hijacked, or something. Perhaps this has something to do with John McAfee leaving the company to be run by inept "security specialists". What antivirus/antimalware program would you guys recommend in place of McAfee Total Protection, because it just does not work at all?!



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#2 quietman7

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Posted 13 May 2017 - 04:04 PM


When unexpected issues arise with anti-virus software, I generally recommend a reinstall which resolves most problems...unless the product offers a "Repair" option which you can try first. If that does not correct the issue, then an uninstall and use of the vendor's removal tool (if one is available) for performing a clean reinstall would be the next step. If there was a previous anti-virus installed, you need to ensure it has been completely removed. If not, there may be conflicts when attempting to install a new anti-virus to include it not being recognized by the Security Center.

If you don't want to spend time doing the above and want to replace McAfee with another product, you still will need to run the McAfee Consumer Products Removal tool (MCPR) to ensure it is completely removed.

IMPORTANT: If your McAfee products were pre-installed by your computer manufacturer, ensure that you activate your McAfee subscription to retain your entitlement before you attempt to remove it. Intel Security recommends that you uninstall your McAfee home user products using the Windows removal methods... If you are not able to remove your products in this way, skip to the Download and run the MCPR tool...

 

I generally recommend ESET NOD32 Anti-Virus or Emsisoft Anti-Malware if choosing a paid for program as they are effective but leave a small footprint...meaning they are not intrusive and do not utilize a lot of system resources which slow down performance. Kaspersky Anti-virus is also a good choice for the same reason. If you don't want to pay, then I would recommend either Sophos Home Free Antivirus or Bitdefender Anti-virus Free Edition if you prefer not to use Windows 8/10 Defender or Microsoft Security Essentials.

For other suggestions, please refer to Choosing an Anti-Virus Program.

 


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