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Browser popup and trackers quarantined but still happening


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8 replies to this topic

#1 belindaj

belindaj

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  • Local time:03:31 AM

Posted 13 May 2017 - 12:18 PM

Windows 10 desktop. I most often use Chrome, but occasionally Edge browser comes up if I click through an email link (legitimate, not spam links) because it is my default browser and I have not been able to successfully set the default to Chrome for some reason.

 

In the past several days I have started having multiple browsers pop open with strange sites. I immediately downloaded a clean malwarebytes install, ran it and it quarantined the following:

PUP.Optional.MySearch.Generic (2 instances)

PUP.Optional.MindSpark (8 instances)

 

There have been restarts of the system since the updates and quarantining.

I can be browsing , not clicking anything - and suddenly I'll get a block warning now from Malwarebytes - to these and other sites - and usually it's just a warning window that it has been blocked and yet if I close the browser I inevitably find that a second browser window HAS been opened at some point to an ad or gaming site. I am almost never able to close that window with normal methods - I have to resort to opening Task Manager and closing Chrome from there. Some of the sites being blocked:

foy4a.trackvoluume.com
marmtrn.com
go.searchlock.com

I am typically a very careful and savvy web browser and do not indiscriminately click places or ads but obviously something must have gotten past me.

 

I have no toolbars installed.

No adware shows up in my Windows Programs to remove.

I run McAfee by default.

 

I just ran a new scan and it finds nothing new. 

 

Help.


Edited by belindaj, 13 May 2017 - 12:23 PM.


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#2 iMacg3

iMacg3

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  • Location:Indiana, USA
  • Local time:04:31 AM

Posted 13 May 2017 - 12:36 PM

Download Farbar MiniToolBox and save the file to your desktop.

  1. Open MiniToolBox by right-clicking it and selecting Run as Administrator.

  2. Make sure the following options are checked and then click Go:

Report IE Proxy Settings

Report FF Proxy Settings

List content of Hosts

List IP configuration

List Winsock Entries

List last 10 Event Viewer log

List Installed Programs

List Devices (Don't change any settings here)

List Users, Partitions and Memory size

List Restore Points

  1. Paste the log file contents into a post.

 

 

 

Download SecurityCheck by screen317.

 

  1. Click on the downloaded file and follow the instructions in the box on the screen.

  2. Paste the log file contents into a post.

  3. Important: If you get an error message, please restart your computer and try again.

 

 

 

Download Junkware Removal Tool and save it to your desktop.

  1. Double-click on the JRT.exe file on your desktop.

  2. Let JRT scan your computer and remove any infections.

  3. On your desktop, there will be a logfile called JRT.txt. Paste its contents into a post.

 

 

Download AdwCleaner and save it to your desktop.

  1. Click on the file you downloaded.

  2. Click Scan to start AdwCleaner's scanning process.

  3. Once done, make sure to delete all found threats.

  4. Open the “Logfile” and paste its contents into a post.

 

Download Google Chrome Cleanup Tool and save it to your desktop.

  1. Open the program and start a scan.

  2. Paste the logfile contents into a post.


Regards, iMacg3

"Do, or do not. There is no try." - Yoda

#3 belindaj

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Posted 13 May 2017 - 02:35 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by belin (administrator) on 13-05-2017 at 14:32:38
Running from "C:\Users\belin\Desktop"
Microsoft Windows 10 Home  (X64)
Model: XPS 8910 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30) = Ethernet (Connected)
Intel® Dual Band Wireless-AC 3165 = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : XPS-8910
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : F4-8E-38-D9-31-AE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2605:a601:84a:bb01:48b7:9dc1:e18b:636b(Preferred) 
   IPv6 Address. . . . . . . . . . . : fdc8:c520:28f5:1:48b7:9dc1:e18b:636b(Preferred) 
   Temporary IPv6 Address. . . . . . : 2605:a601:84a:bb01:7433:f190:4950:44ce(Preferred) 
   Temporary IPv6 Address. . . . . . : fdc8:c520:28f5:1:7433:f190:4950:44ce(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::48b7:9dc1:e18b:636b%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.12(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, May 13, 2017 8:50:23 AM
   Lease Expires . . . . . . . . . . : Saturday, May 13, 2017 3:20:24 PM
   Default Gateway . . . . . . . . . : fe80::fa8f:caff:fe1c:e96c%10
                                       192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 83136056
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-A3-45-AE-F4-8E-38-D9-31-AE
   DNS Servers . . . . . . . . . . . : fdc8:c520:28f5:1:fa8f:caff:fe1c:e96c
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       home
 
Wireless LAN adapter Wi-Fi:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 3165
   Physical Address. . . . . . . . . : 58-FB-84-0A-E3-B2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 58-FB-84-0A-E3-B3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 58-FB-84-0A-E3-B6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 5:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:c24:21e8:77c0:4895(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::c24:21e8:77c0:4895%2(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 33554432
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-A3-45-AE-F4-8E-38-D9-31-AE
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  networkbox.home
Address:  fdc8:c520:28f5:1:fa8f:caff:fe1c:e96c
 
Name:    google.com
Addresses:  2607:f8b0:4001:c03::64
 23.228.130.238
 23.228.130.230
 23.228.130.212
 23.228.130.208
 23.228.130.251
 23.228.130.223
 23.228.130.218
 23.228.130.245
 23.228.130.234
 23.228.130.216
 23.228.130.249
 23.228.130.241
 23.228.130.229
 23.228.130.219
 23.228.130.240
 23.228.130.227
 
 
Pinging google.com [2607:f8b0:4001:c03::64] with 32 bytes of data:
Request timed out.
Reply from 2607:f8b0:4001:c03::64: time=21ms 
 
Ping statistics for 2607:f8b0:4001:c03::64:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 21ms, Average = 21ms
Server:  networkbox.home
Address:  fdc8:c520:28f5:1:fa8f:caff:fe1c:e96c
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:
Request timed out.
Reply from 2001:4998:c:a06::2:4008: time=60ms 
 
Ping statistics for 2001:4998:c:a06::2:4008:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 60ms, Maximum = 60ms, Average = 60ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...f4 8e 38 d9 31 ae ......Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
  3...58 fb 84 0a e3 b2 ......Intel® Dual Band Wireless-AC 3165
  8...58 fb 84 0a e3 b3 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...58 fb 84 0a e3 b6 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  2...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.12     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link      192.168.1.12    281
     192.168.1.12  255.255.255.255         On-link      192.168.1.12    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.12    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      192.168.1.12    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      192.168.1.12    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10    281 ::/0                     fe80::fa8f:caff:fe1c:e96c
  1    331 ::1/128                  On-link
  2    331 2001::/32                On-link
  2    331 2001:0:5ef5:79fb:c24:21e8:77c0:4895/128
                                    On-link
 10    281 2605:a601:84a:bb01::/64  On-link
 10    281 2605:a601:84a:bb01:48b7:9dc1:e18b:636b/128
                                    On-link
 10    281 2605:a601:84a:bb01:7433:f190:4950:44ce/128
                                    On-link
 10    281 fdc8:c520:28f5:1::/64    On-link
 10    281 fdc8:c520:28f5:1::/64    fe80::fa8f:caff:fe1c:e96c
 10    281 fdc8:c520:28f5:1:48b7:9dc1:e18b:636b/128
                                    On-link
 10    281 fdc8:c520:28f5:1:7433:f190:4950:44ce/128
                                    On-link
 10    281 fe80::/64                On-link
  2    331 fe80::/64                On-link
  2    331 fe80::c24:21e8:77c0:4895/128
                                    On-link
 10    281 fe80::48b7:9dc1:e18b:636b/128
                                    On-link
  1    331 ff00::/8                 On-link
 10    281 ff00::/8                 On-link
  2    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/13/2017 02:20:25 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/13/2017 01:50:25 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/13/2017 01:20:38 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/13/2017 12:50:22 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/13/2017 12:20:23 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/13/2017 11:50:23 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/13/2017 11:20:23 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/13/2017 10:50:23 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/13/2017 10:20:23 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/13/2017 09:50:23 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: XPS-8910)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
 
System errors:
=============
Error: (05/13/2017 12:51:14 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.
 
 
Error: (05/13/2017 11:54:16 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/13/2017 08:57:15 AM) (Source: Service Control Manager) (User: )
Description: The Delivery Optimization service hung on starting.
 
Error: (05/13/2017 08:56:56 AM) (Source: DCOM) (User: XPS-8910)
Description: {14286318-B6CF-49A1-81FC-D74AD94902F9}
 
Error: (05/13/2017 08:54:54 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (05/13/2017 08:54:54 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the DellDigitalDelivery service to connect.
 
Error: (05/13/2017 08:54:23 AM) (Source: Service Control Manager) (User: )
Description: The Dell Help & Support service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (05/13/2017 08:54:23 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Dell Help & Support service to connect.
 
Error: (05/13/2017 08:53:52 AM) (Source: Service Control Manager) (User: )
Description: The Dell Foundation Services service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (05/13/2017 08:53:52 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Dell Foundation Services service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (04/18/2017 04:45:46 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6767.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 14750 seconds with 600 seconds of active time.  This session ended with a crash.
 
Error: (03/07/2017 05:02:54 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 13 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (03/07/2017 05:02:34 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 26183 seconds with 3420 seconds of active time.  This session ended with a crash.
 
Error: (02/25/2017 01:03:07 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 57400 seconds with 3480 seconds of active time.  This session ended with a crash.
 
Error: (02/14/2017 11:22:13 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 16 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (02/14/2017 11:21:50 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6753.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 6154 seconds with 540 seconds of active time.  This session ended with a crash.
 
 
=========================== Installed Programs ============================
 
Adobe Bridge CC 2017 (HKLM-x32\...\KBRG_7_0) (Version: 7.0 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 4.0.1.188 - Adobe Systems Incorporated)
Adobe Lightroom (HKLM-x32\...\{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}) (Version: 6.10 - Adobe Systems Incorporated)
Adobe Photoshop CC 2017 (HKLM-x32\...\PHSP_18_1_1) (Version: 18.1.1 - Adobe Systems Incorporated)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.20.1.47037 - Amazon)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 5.3.5.1704 - Amazon Services LLC)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 12 - CyberLink Corp.)
Dell Customer Connect (HKLM-x32\...\{4FA72FF9-DD64-43A8-8704-6380A11F11D5}) (Version: 1.4.15.0 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{AB7F2792-2ED1-4C5C-9F28-680E5110BF72}) (Version: 3.1.1018.0 - Dell Products, LP)
Dell Foundation Services (HKLM\...\{BDB50421-E961-42F3-B803-6DAC6F173834}) (Version: 3.4.16100.0 - Dell Inc.)
Dell Help & Support (HKLM\...\{E8669F4E-F2BE-48A9-B5A5-0BC12CA4CB4F}) (Version: 2.4.18.0 - Dell Inc.) Hidden
Dell Help & Support (HKLM-x32\...\InstallShield_{E8669F4E-F2BE-48A9-B5A5-0BC12CA4CB4F}) (Version: 2.4.18.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\InstallShield_{85B14AE3-1624-45BE-942B-A528DF6F1CCE}) (Version: 3.0.123.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.2.6745.47 - Dell)
Dell Update - SupportAssist Update Plugin (HKLM\...\{5F641343-FA40-4084-855A-7FA3251783DC}) (Version: 2.0.2.1840 - Dell Inc.)
Dell Update (HKLM-x32\...\{FB198E80-F1AB-4A6F-B3E3-F7442FC91FD2}) (Version: 1.9.4.0 - Dell Inc.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 25.4.28 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden
DSC/AA Factory Installer (HKLM\...\{F7A70D00-F283-45C8-B163-49EC365D7E27}) (Version: 1.2.6745.47 - PC-Doctor, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 58.0.3029.110 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
HP Dropbox Plugin (HKLM-x32\...\{D12BC084-97D6-438A-AA7C-5962608D17A0}) (Version: 36.0.41.58587 - HP)
HP ENVY 5660 series Basic Device Software (HKLM\...\{ED9AAC09-EC23-4794-B171-BFE7076B442C}) (Version: 40.11.1107.1739 - HP Inc.)
HP ENVY 5660 series Help (HKLM-x32\...\{607F50D9-40BD-4F17-A584-152F563293B4}) (Version: 34.0.0 - Hewlett Packard)
HP Google Drive Plugin (HKLM-x32\...\{BFA42100-DB54-467A-BB87-CF70732B4065}) (Version: 36.0.41.58587 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.9572 - HP)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1178 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 21.20.16.4550 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.8.9.1053 - Intel Corporation)
Intel® Ready Mode Technology (HKLM\...\{7331913F-E841-469A-B151-1046F1889E7B}) (Version: 1.1.70.518 - Intel Corporation)
Intel® Wireless Bluetooth® (HKLM-x32\...\{4DA9DC19-4E1D-4B10-A726-A5F2A1BC7265}) (Version: 18.1.1546.2762 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{c5379552-10e4-4652-9536-b328ff9e4ca6}) (Version: 18.30.0 - Intel Corporation)
Intel® Security Assist (HKLM-x32\...\{3D45BD48-F215-4C69-B23F-256C83D1D7F0}) (Version: 1.0.0.534 - Intel Corporation)
Malwarebytes version 3.1.2.1733 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.1.2.1733 - Malwarebytes)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.6.8928.0 - Waves Audio Ltd.) Hidden
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: 14.0 R13 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.137 - McAfee, Inc.)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7967.2139 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office FrontPage 2003 (HKLM-x32\...\{91170409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6799.0327 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{2DFD8316-9EF1-3210-908C-4CB61961C1AC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{527BBE2F-1FED-3D8B-91CB-4DB0F838E69E}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Mozilla Firefox 52.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 52.0.1 (x86 en-US)) (Version: 52.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 52.0.1 - Mozilla)
NewBlue Video Essentials for Windows (HKLM-x32\...\NewBlue Video Essentials for Windows) (Version: 3.0 - NewBlue)
Nik Collection (HKLM-x32\...\Nik Collection) (Version: 1.2.11 - Google)
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 376.53 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 376.53 - NVIDIA Corporation)
NVIDIA Graphics Driver 376.53 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 376.53 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.17 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7967.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7668.2066 - Microsoft Corporation) Hidden
ON1 Resize 10 (HKLM\...\ON1 Resize 10 PE) (Version: 10.5.2 - ON1)
Perfect Eyes Plugin 1.0.7 (HKLM-x32\...\Perfect Eyes Plugin) (Version: 1.0.7 - Athentech)
Photobacks Control (HKLM-x32\...\Photobacks Control) (Version: 4.0.0 - Photobacks, LLC)
proDAD Adorage 3.0 (HKLM-x32\...\proDAD-Adorage-3.0) (Version: 3.0.114.1 - proDAD GmbH)
Product Improvement Study for HP ENVY 5660 series (HKLM\...\{4FC8C3B3-31B2-457F-A01F-136F67CFBC98}) (Version: 40.11.1107.1739 - HP Inc.)
Product Registration (HKLM\...\{85B14AE3-1624-45BE-942B-A528DF6F1CCE}) (Version: 3.0.123.0 - Dell Inc.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7997 - Realtek Semiconductor Corp.)
Topaz Adjust 5 (HKLM-x32\...\Topaz Adjust 5) (Version: 5.2.0 - Topaz Labs, LLC)
Topaz Clarity (HKLM-x32\...\Topaz Clarity) (Version: 1.1.0 - Topaz Labs, LLC)
Topaz Clean 3 (HKLM-x32\...\Topaz Clean 3) (Version: 3.2.0 - Topaz Labs, LLC)
Topaz DeJpeg 4 (HKLM-x32\...\Topaz DeJpeg 4) (Version: 4.1.0 - Topaz Labs, LLC)
Topaz DeNoise 6 (HKLM-x32\...\Topaz DeNoise 6) (Version: 6.0.1 - Topaz Labs, LLC)
Topaz Detail 3 (HKLM-x32\...\Topaz Detail 3) (Version: 3.3.0 - Topaz Labs, LLC)
Topaz Lens Effects (HKLM-x32\...\Topaz Lens Effects) (Version: 1.3.0 - Topaz Labs, LLC)
Topaz ReMask 5 (HKLM-x32\...\Topaz ReMask 5) (Version: 5.0.1 - Topaz Labs, LLC)
Topaz Simplify 4 (HKLM-x32\...\Topaz Simplify 4) (Version: 4.2.0 - Topaz Labs, LLC)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.3.20-7 - Wacom Technology Corp.)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WinSCP 5.9.2 (HKLM-x32\...\winscp3_is1) (Version: 5.9.2 - Martin Prikryl)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 24479.06 MB
Available physical RAM: 17690.95 MB
Total Virtual: 28063.06 MB
Available Virtual: 21023.7 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:917.62 GB) (Free:137.47 GB) NTFS
4 Drive f: (Seagate Backup Plus Drive) (Fixed) (Total:3725.9 GB) (Free:2967.67 GB) NTFS
5 Drive g: (Seagate Backup Plus Drive) (Fixed) (Total:3725.9 GB) (Free:395.5 GB) NTFS
7 Drive i: (NIKON D810) (Removable) (Total:29.71 GB) (Free:24.26 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\XPS-8910
 
Administrator            belin                    DefaultAccount           
defaultuser0             Guest                    
 
========================= Restore Points ==================================
 
05-05-2017 13:02:08 Windows Update
10-05-2017 21:53:12 Windows Update
 
**** End of log ****


#4 belindaj

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Posted 13 May 2017 - 02:37 PM

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
Malwarebytes       
McAfee VirusScan   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Mozilla Firefox (52.0.1) 
 Google Chrome (58.0.3029.110) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamtray.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#5 belindaj

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Posted 13 May 2017 - 03:02 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Windows 10 Home x64 
Ran by belin (Administrator) on Sat 05/13/2017 at 14:39:30.70
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 6 
 
Successfully deleted: C:\Users\belin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbjikboenpfhbbejgkoklgkhjpfogcam (Folder) 
Successfully deleted: C:\Users\belin\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pbjikboenpfhbbejgkoklgkhjpfogcam (Folder) 
Successfully deleted: C:\Users\belin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_pbjikboenpfhbbejgkoklgkhjpfogcam_0.localstorage-journal (File) 
Successfully deleted: C:\Users\belin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_pbjikboenpfhbbejgkoklgkhjpfogcam_0.localstorage (File) 
Successfully deleted: C:\Windows\system32\Tasks\PCDEventLauncherTask (Task)
Successfully deleted: C:\Windows\system32\Tasks\PCDoctorBackgroundMonitorTask (Task)
 
 
 
Registry: 1 
 
Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_F20D2D0286467FD8A881A570618F52D7 (Registry Value) 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 05/13/2017 at 14:42:33.64
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 belindaj

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Posted 13 May 2017 - 03:04 PM

# AdwCleaner v6.046 - Logfile created 13/05/2017 at 15:05:21
# Updated on 24/04/2017 by Malwarebytes
# Database : 2017-05-13.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : belin - XPS-8910
# Running from : C:\Users\belin\Desktop\AdwCleaner.exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\ProgramData\2335f63d-a2d8-4c4a-8ba3-0ea0a9113c70
[-] Folder deleted: C:\ProgramData\5646b646-914f-40b1-b754-73b9d7fd62b4
[-] Folder deleted: C:\ProgramData\86bb6d85-3ae7-428d-94a9-d3197bcfd0c7
[-] Folder deleted: C:\ProgramData\9224eff8-bdb9-4045-b00c-b6496d01d6c5
[-] Folder deleted: C:\Users\belin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbjikboenpfhbbejgkoklgkhjpfogcam
 
 
***** [ Files ] *****
 
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\belin\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: pbjikboenpfhbbejgkoklgkhjpfogcam
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [1284 Bytes] - [13/05/2017 15:05:21]
C:\AdwCleaner\AdwCleaner[S0].txt - [1589 Bytes] - [13/05/2017 15:04:32]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1430 Bytes] ##########

Edited by belindaj, 13 May 2017 - 03:09 PM.


#7 belindaj

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Posted 13 May 2017 - 03:14 PM

Ran the Chrome Cleanup Tool - no log file seems to have been generated - the completion window said nothing was found though. It did prompt me to reset browser settings to default, which I did.



#8 belindaj

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Posted 13 May 2017 - 03:55 PM

45 minutes later I've been working along and thought the removal must have gotten the culprits - but unfortunately - it just started again. 

I'm browsing in Chrome - not clicking anything strange at all - and 3 more warning windows just popped up. 

newtabtv.com
go.searchlock.com
reimageplus.com

So, there are still some hooks somewhere after all those tools have been run.



#9 iMacg3

iMacg3

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Posted 14 May 2017 - 09:25 AM

Download Hitman Pro and save it to your desktop.(32 bit)(64 bit)

  1. Double-click on the Hitman Pro EXE file on your desktop.

  2. Once it's open, click Settings, then uncheck Scan for Tracking Cookies. 

  3. Click OK, then click Next.

  4. Select No, I only want to perform a one time scan the click Next.

  5. HitmanPro will start scanning your system. Once done scanning, HitmanPro will display a screen with any threats found. Important: Click on the drop-down tab next to the infection name and then click Apply to All > Ignore. If not, you could cause damage to your operating system! Make sure you choose to Ignore the files and then click next. You will be at the results window. Click "Save Log" and save it to your desktop. Paste its contents into a post.

 

 

Download Malwarebytes Anti-Rootkit and save it to your desktop.

  1. Double-click on the file and click OK to the self-extracting popup prompt.

  2. Click Next, then click Update to upgrade MBAR to the newest version of malware definitions.

  3. Once the update has been completed click Next, then Scan.

  4. If rootkits were detected, click all the check boxes for each item and select Cleanup. Restart the PC

  5. Open the MBAR folder on your desktop and paste both these logs into a post:

    mbar-log-{date} (xx-xx-xx).txt system-log.txt

 

Download Temp File Cleaner and save it to your desktop.

 

  1. Double-click on TFC.exe to launch the program.

  2. Click on Scan to start the cleaning process.

  3. TFC may ask you to restart the computer.


Regards, iMacg3

"Do, or do not. There is no try." - Yoda




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