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Motherboard USB 3.0 Port Failures


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8 replies to this topic

#1 Sunharrow

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Posted 12 May 2017 - 01:47 PM

Long story short my motherboard is a Gigabyte Z77X-UD3H running an Ivy Bridge i5-3570k.  It is five years old.  It has been very stable except in the area of the USB 3.0 ports.  I had it less than 10 months when they initially failed but being that I was under warranty and that after following Gigabyte's diagnostic steps they had me RMA the board.  Until 6 months ago all was fine but then the top 3.0 on the back failed but the middle 2 still worked until 2 days ago.  If you do a search a lot of people had this issue of USB 3.0 failure in 2011/2012 with the Gigabyte Ultra Durable boards.

 

The USB 2.0 are still functional.  The question is is there anything I can do to try and fix this issue?  I really can't afford the money to upgrade at this time as much as I would love to be able to do so.

 

Advice most welcomed.  Thanks.



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#2 Drillingmachine

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Posted 12 May 2017 - 02:15 PM

USB 3.0 card to PCI Express x1 slot is not very expensive.

#3 synergy513

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Posted 12 May 2017 - 02:49 PM

I see this USB unpredictability on ASUS mobos all the time, but not a gigabyte, those boards are gold standard. ok, access the the control panel administrative tools, event viewer, look for the most current items, see anything related to USB controllers? 

 

      also, has anything new been installed as of late?,,  this could be a conflict caused by a new addition./modification.

 

       also, check the device manager for the yellow triangles.

 

also, oddly enough,  USB uses a special voltage from the power supply, not the standard 12 volt that most stuff is using.

 

   are you using the USB 3.0 ports for a memory stick or something else?


Edited by synergy513, 12 May 2017 - 02:54 PM.

Moore's Law : 4d Graph in Progress


#4 Sunharrow

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Posted 12 May 2017 - 04:03 PM

Thanks to both of you for answering back.  As to synergy513 questions:

 

1. I saw nothing relating to USB controllers though there were a number of event errors relating where my printing failed when attached to the USB 3.0 it was connected to.  But when I plug the printer to a front USB 2.0 port it works fine so it isn't the printer.

 

2. Nothing installed of late except for standard Windows 7 updates.  Nevertheless two of the ports as I mentioned failed 6 months ago.

 

3. Device manager shows absolutely no Yellow Triangles.  Oddly it says everything USB is working fine but only the 2.0 USB ports actually work.

 

4. The 3.0 ports are/were being used for printer, keyboard, mouse, and scanner.  Only the front header and rear 2.0 are functional.

 

5. I use flash drives via the front header 2.0 ports and never in the back.

 

* As I stated earlier I had the 3.0 fail in May 2013 which Gigabyte had me RMA the board and they fixed it and 4 years almost to the date they are all non-functional again.

 

Thoughts?


Edited by Sunharrow, 12 May 2017 - 04:04 PM.


#5 synergy513

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Posted 13 May 2017 - 12:37 AM

ok, i see this is a somewhat common event,, reading about this board on newegg...

 

https://www.newegg.com/Product/Product.aspx?Item=N82E16813128544

 

 i also see 10 bios editions and 13 mobo driver files on the gigabyte support page  and a USB blocker driver, never heard of that one..

 

i see two usb drivers also...one for VIA, . and one for intel   device manager may tell you which one is right for you.

 

http://www.gigabyte.com/Motherboard/GA-Z77X-UD3H-rev-11#support-dl

 

i see that your board rev is a factor also, rev 1.o or 1.1 etc..

 

it could be that the win7 updates are conflicting and the USB functionality has to be refreshed.with a recurring driver installation.

 

as mentioned above, the pci card route is certainly an option if the board is solid other than the USB inconsistency, i know the 1155 mobos are pretty expensive on the refurb circuit, mainly because that cpu series is still getting it done with the best of them these days.... 5 years later. so the 1155 mobos are still in service mostly.

 

 i used a cheapie ASrock mATX board for an i5 build like yours a few years back, i was pleasantly surprised for a $50 board, but the veteran users kind of downplay the ASrock cheapie boards as being disposable, i haven't heard of any problems from the guy using  the ASrock h77m though.


Edited by synergy513, 13 May 2017 - 12:45 AM.

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#6 JohnC_21

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Posted 13 May 2017 - 08:49 PM

From the specs both intel and VIA are used for USB 3.0. Not sure it will help but see this thread.

Attached Files



#7 synergy513

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Posted 13 May 2017 - 11:49 PM

ok, it looks like VIA is the USB 3.0 driver the thread was referencing to, do you know the revision of your board? it seems kind of pertinent judging by the gigabyte page... the gigabyte boards i have seen, you actually have to look for printing on the board corner, speccy or cpuid won't divulge..

 

  I would uninstall the driver you already have using device manager, then install the VIA

 

   oops. apologies JohnC_. i thought you was OP, anyways, always grateful to see you contributing

 

       yes, the graphic is showing 4 VIA usb 3.0 stemming  from pci bus and 4 usb 3.0 stemming from the z77 chipset...

 

 i see a motherboard manual download from the gigabyte page in the crystal ball

Attached Files

  • Attached File  gb.JPG   58.8KB   0 downloads

Edited by synergy513, 14 May 2017 - 12:39 AM.

Moore's Law : 4d Graph in Progress


#8 Sunharrow

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Posted 21 May 2017 - 07:57 PM

I want to apologize for my delayed response.  Hospice has informed my family that my dad's time is short so as you can imagine my time has been spent on this matter.  I don't want you to think that your help isn't appreciated because it very much is.

 

Anyway the board revision is 1.0.  Now please forgive me if this question is really "noobish" but can a system from time to time fail to load drivers such as these VIA USB 3.0 drivers?  The reason I ask -- and boy do I feel dumb -- is because now they are working. Out of curiosity I plugged a flash drive into all 4 rear 3.0 ports and it was recognized. But I swear at one point they refused to work as my mouse and keyboard had to be switched to the 2.0 ports.  And as I said earlier my printer would not work in any 3.0 port but now it does.

 

I am at a loss.



#9 synergy513

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Posted 23 May 2017 - 02:15 PM

Yes, this inconsistency is somewhat common with ASUS MoBos, but the Gigabytes are usually solid, at least in a hardware sense. It is a symphony of sorts when a PC powers on,  so many things are working in harmony and sequence, The USB voltage is a circuit all its own from the power supply, not the typical 12 volt,

 

      If it were my Mobo and the USB functions were skipping, i would start with the tools that windows OS can offer like event viewer and device manager to track down any record of the malfunction, then i would sift through the Gigabyte page to research related support provisions.

 

    The peculiar thing is that the USB is functioning  before OS ever enters the flow. BIOS is using the USB keyboard to browse through the options, and UEFI BIOS is using the mouse USB also. so there is the link to the hardware at the basic level.. so once windows is booted, and the USB isn't working consistently....is that where the problem lies, OS conflicting?   So many things get deceptively installed and the OS startup can get polluted, it is a common theme...and there are tools available to get that startup straightened out, but before doing anything like startup cleaning, it is encouraged to create a restore point in windows and understand that applications can get "dug-in" and can't be removed cleanly (i.e.  buried in registry) , thus the restore point is vital..

 

     common OS uninstall tools are the control panel, msconfig.exe and services.msc..common add-on tools are revo uninstaller and autoruns, available in the download section here


Moore's Law : 4d Graph in Progress





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