Got a weird one that I can't seem to find an answer to, hoping someone may have seen this or have a fix for it.
I have a program call Verint that we use to use as a screen capture for call center CSRs.
I have a few sups that can't do a screen capture in this program and some that can. For the life of me I can't figure out why. No profiles, or encryption differences..
Here is what I have seen on them..
The video plays back fine, if you move the window where the video is playing, the window moves... but the actual footage of the movie doesn't.. once the screen is moved off that section, the entire video playblack screen is black, can still hear audio.. it's not till you move the window back over to where it was originally that you can start seeing the video again...
If you try to use snagit, or any other method of screen capture, it appears to have it, but when paste it - it is just a black window!
Windows 7 Lenovo Laptops (T440,450s)..
Anyone have any guidance on this issue.??
I've uninstalled the display drivers, made sure all updates are done (windows/Lenovo)
Really giving me a run here...