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Black screen with blinking curser sometimes while booting up


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#1 7orbs

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Posted 11 May 2017 - 01:49 PM

Recently when booting my computer sometimes after the logo of my mobo shows the black screen with the blinking line shows up and it stays there. While pressing the button on my case to reset my PC does fix it, this didn't happen to me when I first built it.

 

Computer specs:

Windows 10 Pro

Nvidia GTX 1070

6700k Intel CPU

Asus z170-A mobo

16gb Ripjaws v ddr4 Ram

 

 



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#2 usasma

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Posted 12 May 2017 - 08:11 AM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 7orbs

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Posted 12 May 2017 - 09:04 AM

Here are the zips

Attached Files



#4 usasma

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Posted 13 May 2017 - 05:56 AM

Many errors with Nier Automata in the Admin logfile.  Please uninstall it.

 

Many other errors in the Admin logfile suggest that there may be some problems with Windows itself.

Try these things:

 

Please attempt to fix your DCOM errors by doing this:

 

Go to Start, and then to Run (or the Win and R keys)
Type in "dcomcnfg" (without the quotes) and press Enter

In the Component Services window that opens, go to the left hand pane and double click on:
- Component Services, then on
- Computers, then on
- My Computer, then on
- DCOM Config
If it asks you to register any of the components, click Yes
This may happen several times if there are several unregistered components

Once you're finished, close the window and reboot the computer.
Check to see if the problems are fixed.
NOTE:  This is a generic "fix" for DCOM errors.  If it does not fix your problems, please post back.

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /RestoreHealth
From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.  If it does find corruptions that it cannot repair, I would suggest zipping up and posting the CBS.log (from C:\Windows\Logs\CBS\CBS.log ) so that other experts can help with that (I can't read the CBS logs myself).

 

No problems that I can see just prior to the forced shutdowns.

Usually this is a sign of a hardware problem, so I suggest these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results.

 

Your UEFI/BIOS (version 3007) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Lot's of problems with the Corsair Link Service in the WER section of the MSINFO32 report.  I've seen problems with this over the years, and suggest that you uninstall it.

 

Other problems with the Ideazon/SteelSeries device.  I suggest uninstalling the software for this/these device(s) and then physically removing them from the system while we're testing.

Feel free to reinstall them once the system has been stabilized.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

If all this doesn't help, the I'd suggest a repair install of Windows:  https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html


Edited by usasma, 13 May 2017 - 05:58 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 7orbs

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Posted 13 May 2017 - 06:54 AM

When I did the DCOM thing nothing happened (so I'm assuming all of them are registered)
 
Did the DSIM scan
 
Updated BIOS to latest
 
I'm always Checking for updates and currently, there are no more. (no errors as well)
 
SFC no violations
 
Installer didn't find the SPTD driver
 
Nothing seems to be wrong with SSD or HDD
 
Memtest didn't seem to work (couldn't boot to it) but I remember doing a mem test 2 months-ish ago and it was fine
 
uninstalled all the programs
 
as for the original boot issue I had it seems like I fixed it either after the bios update, or when I changed to boot order back to my os drive first
 
Questions:
Do I have to use corsair link for my corsair closed loop water cooler?
what does this mean it has been popping up a lot in the admin file:
DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:
{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
 
Also thanks for helping me.

Edited by 7orbs, 13 May 2017 - 07:03 AM.


#6 usasma

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Posted 13 May 2017 - 07:04 AM

MemTest86 (NOT MemTest86+) is the test to run on UEFI systems and it should boot without problems.

 

I'm uncertain about the Corsair stuff.

Maybe the experts over in the Internal Hardware forums could help you out with this?   

Try posting about it here:  http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 7orbs

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Posted 13 May 2017 - 07:36 AM

Running the memtest now, also again thanks for helping.

#8 7orbs

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Posted 13 May 2017 - 11:24 AM

Did a 4 pass memtest and there were no errors, it ran for 4 hours.


Edited by 7orbs, 13 May 2017 - 11:24 AM.





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