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Windows 8.1 Laptop - performance issues - Mini Toolbox Report Shows Many Errors


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1 reply to this topic

#1 JayJax

JayJax

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  • Local time:03:35 AM

Posted 10 May 2017 - 08:34 PM

So I'm not really sure where this discussion belongs - I'll start here and if it should be somewhere else someone please advize me?

 

I'm not sure whether I should have added this to another Report I had months ago that got away from me The person who was assisting me before was very helpful but I got a message he would be away in May. - so I have opened a new topic discussion as I think there are new issues.

 

I want to say that I my service provider was Time Warner which is now Spectrum just the past few weeks or so - I'm not happy with their services, their prices, they are impossible to converse with for various reasons including a sucky automated answering system - all sorts of issues too numerous to describe but I mention them because I recently got a new modem from them the installation of which did not go smoothly so maybe its part of the problem - I'm not sure the setup was proper but since they turned off my old one without advising me I urgently needed to get online and so was in a rush.  I see on the MTB REPORT at least one Network problem of a conflict in the IP address. 

 

Here is the Mini Toolbox Report I just ran which I don't fully understand so if someone could interpret and advize me I would appreciate your assistance.

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by administrator on 10-05-2017 at 19:59:23
Running from "C:\Users\Desktop\COMPUTER STUFF"
Microsoft Windows 8.1  (X64)
Model: Inspiron 3541 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

Dell Wireless 1704 802.11b/g/n (2.4GHz) = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set subinterface interface= subinterface=ethernet_5 mtu=1477


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : DELL-LAPTOP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 9C-AD-97-D7-A4-98
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 9E-AD-97-D7-A4-97
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : B8-2A-72-CC-D8-08
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz)
   Physical Address. . . . . . . . . : 9C-AD-97-D7-A4-97
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d029:3b72:5c39:13ee%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, May 9, 2017 7:20:50 AM
   Lease Expires . . . . . . . . . . : Thursday, May 11, 2017 7:49:57 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 60599703
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-B0-F9-46-B8-2A-72-CC-D8-08
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{CEF2297A-D7F0-4D22-AEE5-F720824EC65F}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 4:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3052:1ede:b77f:f960(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3052:1ede:b77f:f960%8(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 369098752
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-B0-F9-46-B8-2A-72-CC-D8-08
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4000:814::200e
      172.217.9.174
      172.217.9.174
      172.217.9.174


Pinging google.com [172.217.9.174] with 32 bytes of data:
Reply from 172.217.9.174: bytes=32 time=24ms TTL=54
Reply from 172.217.9.174: bytes=32 time=27ms TTL=54

Ping statistics for 172.217.9.174:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 27ms, Average = 25ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
      2001:4998:c:a06::2:4008
      2001:4998:58:c02::a9
      98.139.183.24
      206.190.36.45
      98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=55ms TTL=50
Reply from 98.138.253.109: bytes=32 time=58ms TTL=50

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 55ms, Maximum = 58ms, Average = 56ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  9...9c ad 97 d7 a4 98 ......Bluetooth Device (Personal Area Network)
  5...9e ad 97 d7 a4 97 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...b8 2a 72 cc d8 08 ......Realtek PCIe FE Family Controller
  3...9c ad 97 d7 a4 97 ......Dell Wireless 1704 802.11b/g/n (2.4GHz)
  1...........................Software Loopback Interface 1
  6...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  8...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.3     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.3    281
      192.168.1.3  255.255.255.255         On-link       192.168.1.3    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.3    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  8    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  8    306 2001::/32                On-link
  8    306 2001:0:4137:9e76:3052:1ede:b77f:f960/128
                                    On-link
  3    281 fe80::/64                On-link
  8    306 fe80::/64                On-link
  8    306 fe80::3052:1ede:b77f:f960/128
                                    On-link
  3    281 fe80::d029:3b72:5c39:13ee/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
  8    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/10/2017 05:04:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.18123, time stamp: 0x563faf80
Faulting module name: ntdll.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000409
Fault offset: 0x0000000000043520
Faulting process id: 0x15a0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
Faulting package full name: iexplore.exe4
Faulting package-relative application ID: iexplore.exe5

Error: (05/10/2017 04:14:26 PM) (Source: Dell System Detect) (User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/10/2017 04:14:25 PM) (Source: Dell System Detect) (User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/10/2017 12:03:49 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/10/2017 12:03:48 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/09/2017 04:01:48 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 146c

Start Time: 01d2c8d01c8d8b9c

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: b5bbec8c-34fa-11e7-8322-9cad97d7a498

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (05/09/2017 02:59:26 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DELL-LAPTOP)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (05/09/2017 02:59:26 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DELL-LAPTOP)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (05/08/2017 04:51:42 PM) (Source: Dell System Detect) (User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/08/2017 04:51:41 PM) (Source: Dell System Detect) (User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>


System errors:
=============
Error: (05/10/2017 04:18:39 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240055: Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2987107).

Error: (05/09/2017 07:23:34 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service failed to start due to the following error:
%%1053

Error: (05/09/2017 07:23:34 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Dell Digital Delivery Service service to connect.

Error: (05/09/2017 02:59:20 AM) (Source: DCOM) (User: DELL-LAPTOP)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

Error: (05/09/2017 02:59:20 AM) (Source: DCOM) (User: DELL-LAPTOP)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

Error: (05/06/2017 10:06:07 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (04/30/2017 01:00:08 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.5 with the system
having network hardware address C4-2C-03-2C-14-A1. Network operations on this system may
be disrupted as a result.

Error: (04/30/2017 11:41:34 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.5 with the system
having network hardware address 88-87-17-AD-26-80. Network operations on this system may
be disrupted as a result.

Error: (04/30/2017 09:11:09 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.3 with the system
having network hardware address C4-2C-03-2C-14-A1. Network operations on this system may
be disrupted as a result.

Error: (04/29/2017 09:24:31 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (05/10/2017 05:04:59 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.18123563faf80ntdll.dll6.3.9600.1843857ae642ec0000409000000000004352015a001d2c9d963c21349C:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\SYSTEM32\ntdll.dllb50a94b8-35cc-11e7-8322-9cad97d7a498

Error: (05/10/2017 04:14:26 PM) (Source: Dell System Detect)(User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/10/2017 04:14:25 PM) (Source: Dell System Detect)(User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/10/2017 12:03:49 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/10/2017 12:03:48 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/09/2017 04:01:48 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20911146c01d2c8d01c8d8b9c4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exeb5bbec8c-34fa-11e7-8322-9cad97d7a498microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (05/09/2017 02:59:26 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DELL-LAPTOP)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141

Error: (05/09/2017 02:59:26 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DELL-LAPTOP)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141

Error: (05/08/2017 04:51:42 PM) (Source: Dell System Detect)(User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>

Error: (05/08/2017 04:51:41 PM) (Source: Dell System Detect)(User: )
Description: <Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)
   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)
   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="5X26C12" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A07" SMBIOSPresent="True" Rel_Date="20151127000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 3541" Ident_Num="DELL-LAPTOP" TimeZone="(UTC-06:00) Central Time (US & Canada)" OSName="Microsoft Windows 8.1"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.1.3</HostIP></Exception>


CodeIntegrity Errors:
===================================
  Date: 2017-02-19 21:45:21.278
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-19 21:45:20.442
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-05 11:37:13.005
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-05 11:37:12.098
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-05 11:37:11.169
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-03 20:42:23.486
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-03 20:42:22.368
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-03 20:42:21.059
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-03 11:15:42.415
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-03 11:15:41.545
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.009.20044 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 20.0.0.260 - Adobe Systems Incorporated)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.171 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{B3C41846-0ED2-2FE4-C154-F736C9D53364}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
calibre (HKLM-x32\...\{1E376DEC-875A-4F53-9149-168582A0E274}) (Version: 2.71.0 - Kovid Goyal)
Canon MX410 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX410_series) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.7.1.2 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.1.2 - Dell Inc.)
Dell Customer Connect (HKLM-x32\...\{4FA72FF9-DD64-43A8-8704-6380A11F11D5}) (Version: 1.4.15.0 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.8.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295}) (Version: 2.9.901.0 - Dell Products, LP)
Dell Product Registration (HKLM-x32\...\{24F2AD94-CC1B-4294-B184-D4D31A3186A7}) (Version: 2.42.0012 - Aviata Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.212 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{A10101BE-714B-42EE-B88B-5D3725B61425}) (Version: 1.4.2.2 - Dell)
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 7.11.0.6 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 18.1.2.0 - Synaptics Incorporated)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 25.4.28 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.65.1 - Dropbox, Inc.) Hidden
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 6.30.223.181 - Dell Inc.)
FastStone Image Viewer 5.4 (HKLM-x32\...\FastStone Image Viewer) (Version: 5.4 - FastStone Soft)
FastStone Photo Resizer 3.3 (HKLM-x32\...\FastStone Photo Resizer) (Version: 3.3 - FastStone Soft.)
Google Drive (HKLM-x32\...\{A1238426-ECDF-4639-BE2F-8D12A97AE23C}) (Version: 2.34.5075.1619 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
LibreOffice 5.1.6.2 (HKLM-x32\...\{3D18F833-5EEE-4221-96CE-BC9488780EE3}) (Version: 5.1.6.2 - The Document Foundation)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50906.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 53.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 53.0.2 (x86 en-US)) (Version: 53.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 53.0.2.6333 - Mozilla)
NIKON IMAGE SPACE UPLOADER (HKLM-x32\...\{FF16363A-46D4-914E-010A-27DF55793BCA}) (Version: 1.2 - NIKON CORPORATION) Hidden
NIKON IMAGE SPACE UPLOADER (HKLM-x32\...\com.nikonimagespace.uploader) (Version: 1.2 - NIKON CORPORATION)
Notepad++ (32-bit x86) (HKLM-x32\...\Notepad++) (Version: 7.1 - Notepad++ Team)
OEM Application Profile (HKLM-x32\...\{315F1A48-D883-B234-7C79-15873574ACC1}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Opera Stable 42.0.2393.94 (HKLM-x32\...\Opera 42.0.2393.94) (Version: 42.0.2393.94 - Opera Software)
Pale Moon 26.3.3 (x86 en-US) (HKLM-x32\...\Pale Moon 26.3.3 (x86 en-US)) (Version: 26.3.3 - Moonchild Productions)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.140.239 - Google, Inc.)
PocketCloud (HKLM-x32\...\{D9752C7D-A595-4687-A0D5-362E9C311C55}) (Version: 2.7.14 - Wyse Technology)
Potplayer-64 Bits (HKLM\...\PotPlayer64) (Version:  - Kakao Corp.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 11.1.18 - Dell Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9600.39054 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7161 - Realtek Semiconductor Corp.)
Revo Uninstaller 2.0.2 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.0.2 - VS Revo Group, Ltd.)
Revo Uninstaller Pro 3.1.5 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.5 - VS Revo Group, Ltd.)
ShareX (HKLM\...\82E6AC09-0FEF-4390-AD9F-0DD3F5561EFC_is1) (Version: 11.1.0 - ShareX Team)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
SpywareBlaster 5.4 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.4.0 - BrightFort LLC)
WIDCOMM Bluetooth Software (HKLM\...\{C6D9ED03-6FCF-4410-9CB7-45CA285F9E11}) (Version: 12.0.0.9150 - Broadcom Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 3512.25 MB
Available physical RAM: 2250.61 MB
Total Virtual: 4339.43 MB
Available Virtual: 2763.94 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:455.98 GB) (Free:404.08 GB) NTFS

========================= Users: ========================================

User accounts for \\DELL-LAPTOP

Administrator            Anne                     Guest                    
jjaxa_000                kcsum_000                SophosSAUMYDELL0         

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

19-04-2017 15:18:10 Scheduled Checkpoint
28-04-2017 05:04:14 Scheduled Checkpoint
06-05-2017 16:31:37 Windows Update
09-05-2017 23:18:58 Windows Update
11-05-2017 00:56:07 JRT Pre-Junkware Removal

**** End of log ****



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#2 JayJax

JayJax
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Posted 14 May 2017 - 12:11 AM

Operation continues to deteriorate - advice appreciated.






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