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Computer running sluggish


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#1 broman400

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Posted 10 May 2017 - 07:45 PM

Hi, I have an HP Spectre XT 15-4010nr laptop, running the latest build of Windows 10. For some reason my computer is running somewhat sluggish even though my CPU, memory and disk usage is pretty low as seen in the task manager.



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#2 Jamiemcg

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Posted 10 May 2017 - 09:16 PM

When was the last time you restarted your computer? Sometimes that's all it takes to get things running smoothly again, especially if it's been a while since your computer was last restarted.

 

Even still, it wouldn't be a bad idea to run both an antivirus scan and an antimalware scan, just to be sure that your computer didn't somehow managed to get infected with malicious files or programs.

 

If you don't have an antivirus program, AVG or Avast both offer free versions of their antivirus software that you can download.

 

http://www.avg.com/

 

http://avast.com/

 

As for an antimalware program, I'd recommend giving MalwareBytes a try if you don't have such a program already.

 

http://MalwareBytes.org

 

Should the above programs detect any malicious files or programs, it wouldn't be a bad idea to restart your computer and then run the scans again, just to ensure that the malicious files or programs didn't get reinstalled or that there isn't anything else that may not have been detected during the first set of scans.

 

Best,

Jamie



#3 broman400

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Posted 11 May 2017 - 01:09 AM

I have scanned my computer with: Norton Security, Malwarebytes Anti-Malware, Zemana, Hitman Pro, Malwarebytes Adwcleaner, and the Microsoft Malicious Software Removal Tool. I hope that I am virus free at this point lol. Also, the computer takes a very long time to fully load the desktop.

#4 broman400

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Posted 15 May 2017 - 02:41 PM

Bump?

#5 FreeBooter

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Posted 15 May 2017 - 02:44 PM

Your antivirus program could be causing the issue please uninstall the antivirus program to see issue resolves.

 

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#6 broman400

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Posted 15 May 2017 - 02:45 PM

Only Norton and Malwarebytes are open constantly monitoring my PC

#7 broman400

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Posted 15 May 2017 - 02:47 PM

I also read something about disabling superfetch and adjusting the ram disk or something.

#8 FreeBooter

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Posted 15 May 2017 - 02:47 PM

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.


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#9 broman400

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Posted 15 May 2017 - 02:48 PM

But Norton and Malwarebytes protect against different things

#10 FreeBooter

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Posted 15 May 2017 - 02:50 PM

No they do not both are anti-malware programs.


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#11 broman400

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Posted 15 May 2017 - 02:55 PM

Oh, didn't know that

#12 broman400

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Posted 15 May 2017 - 03:02 PM

One of the biggest problems I have is the pc takes about 2 minutes to turn back on from sleep.

#13 FreeBooter

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Posted 15 May 2017 - 03:56 PM

As i said without uninstalling the antivirus programs we cannot rule out they are not causing the problem.


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#14 broman400

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Posted 29 May 2017 - 03:17 AM

I have uninstalled Malwarebytes Anti-Malware from my computer, only anti-virus program I have running in the background now is Norton Security. Computer still takes a very long time to boot up and resume fully from sleep. Some applications also take a long time to open.



#15 FreeBooter

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Posted 29 May 2017 - 03:42 AM

I would like to have you run a Clean Boot.
 
How to perform a Clean Boot.

Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.

 Press the Windows keywindowskey_zps092d5c75.png and the R key to open Run, then type msconfig in the search box.  This will open System Configuration.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1)  Click/tap on the General tab.

(2)  Click/tap on the Selective startup option.

(3)  Remove the check mark in the Load startup items  check box.

msconfig_zpsuoxvomjq.png

4.  Click on the Services tab.

5.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

6.  Click Disable all, this will remove all of the check marks in the Services list.

clean%20boot%203_zpsyvcjopso.png

7.  Click on Hide all Microsoft services.  Click on Apply then OK

clean%20boot%202_zpsekds879g.png

Click on Restart in the window that opens.

When the computer is restarted it will boot normally.

Let me know if the problem persists after restarting the computer.


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