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"Reverting changes" is stuck


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#1 stebbinsd

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Posted 10 May 2017 - 06:54 PM

My desktop tried to install some windows updates, but it couldn't for some reason. It says it's reverting the changes, but it's been that way for a while.

Every time I try and reboot the system, it just goes back to reverting the changes forever. Entering safe mode doesn't fix the problem.

I've looked online for a list of possible fixes. But none of the seem to be plausible options for me ... mainly because of Catch-22. Every fix I've found involves downloading some sort of troubleshooter or doing a system restore or something like that ... all of which require I be able to enter Windows and start mucking around!

I just got this computer YESTERDAY! I paid or a Windows product key earlier today! Please tell me I don't have to do an OS reinstall and pay or another product key all over again, just two days after I already got this thing!


My current build:

 

Motherboard: Gigabyte GA-970A-UD3P
Processor: AMD FX-8350
RAM: 12GB (2x2GB+8GB)
Video Card: Geforce GTX 750ti

OS: Windows 7 64-bit Ultimate


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#2 hamluis

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Posted 11 May 2017 - 08:29 AM

Can you boot into safe mode with networking?

 

If so, try the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis






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