I work a service desk job and currently we're having an issue with remote users maintaining a connection to a wireless printer when they are connected to a VPN (GlobalProtect). Due to the VPN we needed to use IP addresses to set up the printers to work wirelessly, however we were having an issue with IP addresses updating and the printers would need to have their IP addresses updated through HP's Update Your IP Address software. I recently started setting up static IPs for these printers, however I have been hearing that even with this method some people are losing connection to their printers after a period of time which would need to be fixed by running HP's Update Your IP Address software. I was curious if anyone else has run into a similar issue and how they resolved the issue short of telling them to always have their printer plugged into USB in order to print while on the VPN? Also I was curious if anyone knows why this issue is occurring?