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Fake Microsoft Support installed Software


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6 replies to this topic

#1 lovelyjubbly

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Posted 09 May 2017 - 09:48 PM

I've got a friend who went to the wrong, fake, microsoft site for help with Office.

 

They got him to install Goto Assist and something called PC Support which is shown as Setup1 in Control Panel>Programs.

 

I've backed up everything with Macrium Reflect, then I'll uninstall both the above programs.

 

What else do I need to check for?

 

Should I be checking for root kits etc?

 

He tells me he ended the conversation after they started asking for money for support?

 

But not before he installed the above :(

 

Thanks :)



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#2 iMacg3

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Posted 10 May 2017 - 01:49 PM

This sounds like it may be a very serious issue.

Delete PC Support and GoToAssist immediately, then follow the below steps.

 

Download Farbar MiniToolBox and save the file to your desktop.

  1. Open MiniToolBox by right-clicking it and selecting Run as Administrator.

  2. Make sure the following options are checked and then click Go:

Report IE Proxy Settings

Report FF Proxy Settings

List content of Hosts

List IP configuration

List Winsock Entries

List last 10 Event Viewer log

List Installed Programs

List Devices (Don't change any settings here)

List Users, Partitions and Memory size

List Restore Points

  1. Paste the log file contents into a post.

 

 

 

Download SecurityCheck by screen317.

 

  1. Click on the downloaded file and follow the instructions in the box on the screen.

  2. Paste the log file contents into a post.

  3. Important: If you get an error message, please restart your computer and try again.

 

 

 

 

Download Malwarebytes Anti-Malware from the provided link.

  1. Launch MBAM by clicking the .EXE file you downloaded.

  2. Run the installation wizard.

  3. Once complete, open MBAM and click Scan.

  4. Let the scan complete, then make sure all threats are selected and click Quarantine.

  5. Once done, go to History > Logs. Select the most recent Scan Log and paste its contents into a post.

 

 

 

Download ESET Online Scanner and save it to your desktop

 

  1. Double-click on the ESET Online Scanner icon to launch ESET.

  2. Click through the prompts and select “Enable detection of potentially unwanted applications.”

  3. Click “Scan” and let the tool run.

  4. Once done, click the “Save to text file...” Save the file to your desktop and paste the contents into a post.

 

Download Rkill from one of the below three links. (Use the one that runs on your PC without being blocked).

Link 1

Link 2

Link 3

 

  1. Double-click on the file you downloaded (either rkill.exe, iExplore.exe, or rkill.com) to launch Rkill.

  2. If a black box appears, the program is running correctly. If nothing happens, then try another link.

  3. Let the scan complete, then paste the contents of the text file that pops up at the end into a post.

  4. Important: Do not restart your computer once the scan is done!


Edited by iMacg3, 10 May 2017 - 04:05 PM.

Regards, iMacg3

"Do, or do not. There is no try." - Yoda

#3 lovelyjubbly

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Posted 10 May 2017 - 04:31 PM

Brilliant :)

 

Thank you iMacg3.



#4 lovelyjubbly

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Posted 10 May 2017 - 07:59 PM

Farbar Results

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by kuerz (administrator) on 11-05-2017 at 10:56:37
Running from "C:\Users\kuerz\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 11-3158 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
========================= IP Configuration: ================================

Intel® Dual Band Wireless-AC 3165 = Wi-Fi (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 13" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : DESKTOP-BB7AS6H
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Peer-Peer
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : AC-2B-6E-1B-93-E8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 3165
   Physical Address. . . . . . . . . : AC-2B-6E-1B-93-E7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::2819:4cfa:bebd:c554%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.19(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 10 May, 2017 7:05:16 PM
   Lease Expires . . . . . . . . . . : 12 May, 2017 6:50:31 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 128723822
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-48-3A-D2-AC-2B-6E-1B-93-E7
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : AC-2B-6E-1B-93-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7D498E15-7C2B-490B-8A0B-2EFD2E37BFA1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2404:6800:4006:809::200e
      216.58.203.110


Pinging google.com [216.58.203.110] with 32 bytes of data:
Reply from 216.58.203.110: bytes=32 time=150ms TTL=54
Reply from 216.58.203.110: bytes=32 time=13ms TTL=54

Ping statistics for 216.58.203.110:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 150ms, Average = 81ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
      2001:4998:44:204::a7
      2001:4998:c:a06::2:4008
      98.138.253.109
      206.190.36.45
      98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=457ms TTL=45
Reply from 98.139.183.24: bytes=32 time=304ms TTL=45

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 304ms, Maximum = 457ms, Average = 380ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...ac 2b 6e 1b 93 e8 ......Microsoft Wi-Fi Direct Virtual Adapter
 11...ac 2b 6e 1b 93 e7 ......Intel® Dual Band Wireless-AC 3165
  5...ac 2b 6e 1b 93 eb ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
  8...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.19     35
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link      192.168.1.19    291
     192.168.1.19  255.255.255.255         On-link      192.168.1.19    291
    192.168.1.255  255.255.255.255         On-link      192.168.1.19    291
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      192.168.1.19    291
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      192.168.1.19    291
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
 11    291 fe80::/64                On-link
 11    291 fe80::2819:4cfa:bebd:c554/128
                                    On-link
  1    331 ff00::/8                 On-link
 11    291 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/11/2017 07:13:07 AM) (Source: Microsoft-Windows-EFS) (User: DESKTOP-BB7AS6H)
Description: 7.488: EFS service failed to provision a user for EDP. Error code: 0x80070005.

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- Exception on mounting SOS: mk_dellsupport_lnk can't find DSP! errno=0 #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- mk_dellsupport_lnk() can't find DSP! Threw exception! #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- FindPartObjects() Lable not matched! Target:DELLSUPPORT, Current:Image, Partition:PartitionPos {disk:0, part:5}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- FindPartObjects() Lable not matched! Target:DELLSUPPORT, Current:WINRETOOLS, Partition:PartitionPos {disk:0, part:4}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- [SOSINSTALLER] TRYMOUNT-DELLSUPPORT: mk_dellsupport_lnk can't find DSP! errno=0
   at utilities.SymlnkBroker.mk_dellsupport_lnk(String mountpoint, String targetFileRelativePath, Boolean isDirectory, List`1 targetKeyFiles)
   at utilities.PartitionHelper.DellSupportFinder.find()
   at DellUpdate.sosinstaller.try_mount_dellsupport() #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- mk_dellsupport_lnk() can't find DSP! Threw exception! #StackInfo#

Error: (05/10/2017 02:38:14 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- Exception on mounting SOS: mk_dellsupport_lnk can't find DSP! errno=0 #StackInfo#

Error: (05/10/2017 02:38:14 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- mk_dellsupport_lnk() can't find DSP! Threw exception! #StackInfo#

Error: (05/10/2017 02:38:14 PM) (Source: DellUpService.exe) (User: )
Description: [5] ERROR- FindPartObjects() Lable not matched! Target:DELLSUPPORT, Current:Image, Partition:PartitionPos {disk:0, part:5}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#


System errors:
=============
Error: (05/11/2017 10:15:00 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (05/11/2017 07:53:23 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error:
%%1275 = This driver has been blocked from loading


Error: (05/11/2017 07:53:23 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\kuerz\AppData\Local\Temp\ehdrv.sys

Error: (05/11/2017 07:53:23 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error:
%%1275 = This driver has been blocked from loading


Error: (05/11/2017 07:53:23 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\kuerz\AppData\Local\Temp\ehdrv.sys

Error: (05/11/2017 07:53:23 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error:
%%1275 = This driver has been blocked from loading


Error: (05/11/2017 07:53:23 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\kuerz\AppData\Local\Temp\ehdrv.sys

Error: (05/11/2017 07:53:22 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error:
%%1275 = This driver has been blocked from loading


Error: (05/11/2017 07:53:22 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\kuerz\AppData\Local\Temp\ehdrv.sys

Error: (05/11/2017 07:53:22 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error:
%%1275 = This driver has been blocked from loading



Microsoft Office Sessions:
=========================
Error: (05/11/2017 07:13:07 AM) (Source: Microsoft-Windows-EFS)(User: DESKTOP-BB7AS6H)
Description: 74880x80070005

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- Exception on mounting SOS: mk_dellsupport_lnk can't find DSP! errno=0 #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- mk_dellsupport_lnk() can't find DSP! Threw exception! #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- FindPartObjects() Lable not matched! Target:DELLSUPPORT, Current:Image, Partition:PartitionPos {disk:0, part:5}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- FindPartObjects() Lable not matched! Target:DELLSUPPORT, Current:WINRETOOLS, Partition:PartitionPos {disk:0, part:4}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- [SOSINSTALLER] TRYMOUNT-DELLSUPPORT: mk_dellsupport_lnk can't find DSP! errno=0
   at utilities.SymlnkBroker.mk_dellsupport_lnk(String mountpoint, String targetFileRelativePath, Boolean isDirectory, List`1 targetKeyFiles)
   at utilities.PartitionHelper.DellSupportFinder.find()
   at DellUpdate.sosinstaller.try_mount_dellsupport() #StackInfo#

Error: (05/10/2017 07:55:26 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- mk_dellsupport_lnk() can't find DSP! Threw exception! #StackInfo#

Error: (05/10/2017 02:38:14 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- Exception on mounting SOS: mk_dellsupport_lnk can't find DSP! errno=0 #StackInfo#

Error: (05/10/2017 02:38:14 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- mk_dellsupport_lnk() can't find DSP! Threw exception! #StackInfo#

Error: (05/10/2017 02:38:14 PM) (Source: DellUpService.exe)(User: )
Description: [5] ERROR- FindPartObjects() Lable not matched! Target:DELLSUPPORT, Current:Image, Partition:PartitionPos {disk:0, part:5}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#


CodeIntegrity Errors:
===================================
  Date: 2017-05-10 18:20:38.682
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

  Date: 2017-05-10 18:20:38.669
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

  Date: 2017-05-10 18:20:38.655
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

  Date: 2017-05-10 18:20:38.642
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.

  Date: 2017-05-10 18:20:38.631
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Store signing level requirements.


=========================== Installed Programs ============================

Classic Shell (HKLM\...\{383BB30A-B4A7-4666-9A83-22CFA8640097}) (Version: 4.3.0 - IvoSoft)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.65.122.0 - Conexant)
Conexant HD Audio (HKLM-x32\...\{7A630EC4-B56A-4709-B18F-769B4F80DD17}) (Version: 8.65.122.0 - Conexant)
Dell Customer Connect (HKLM-x32\...\{4FA72FF9-DD64-43A8-8704-6380A11F11D5}) (Version: 1.4.15.0 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.4.2.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{AB7F2792-2ED1-4C5C-9F28-680E5110BF72}) (Version: 3.1.1018.0 - Dell Products, LP)
Dell Foundation Services (HKLM\...\{BDB50421-E961-42F3-B803-6DAC6F173834}) (Version: 3.4.16100.0 - Dell Inc.)
Dell Help & Support (HKLM\...\{E8669F4E-F2BE-48A9-B5A5-0BC12CA4CB4F}) (Version: 2.4.18.0 - Dell Inc.) Hidden
Dell Help & Support (HKLM-x32\...\InstallShield_{E8669F4E-F2BE-48A9-B5A5-0BC12CA4CB4F}) (Version: 2.4.18.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\InstallShield_{85B14AE3-1624-45BE-942B-A528DF6F1CCE}) (Version: 3.0.123.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6817.133 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{A10101BE-714B-42EE-B88B-5D3725B61425}) (Version: 1.4.2.2 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 19.0.15.15 - Synaptics Incorporated)
Dell Update - SupportAssist Update Plugin (HKLM\...\{5F641343-FA40-4084-855A-7FA3251783DC}) (Version: 2.0.2.1840 - Dell Inc.)
Dell Update (HKLM-x32\...\{2BE9948C-FD9C-40B0-AC04-EE2AAB4C19D4}) (Version: 1.8.1114.0 - Dell Inc.)
Dropbox 20 GB (HKLM-x32\...\{0867A88D-764F-366E-9E21-130DA8B472C3}) (Version: 3.1.18.0 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden
EdgeManage (HKLM-x32\...\{13AE3D3B-D1F5-4AF9-8E8E-608CE0E680C8}) (Version: 2.0.1.0 - Emmet Gray)
eM Client (HKLM-x32\...\{224024F1-88C6-4E06-9AF6-39FF47347338}) (Version: 7.0.30068.0 - eM Client Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{60c073df-e736-4210-9c3a-5fc2b651cef3}) (Version: 10.1.1.7 - Intel® Corporation) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.1.10605.221 - Intel Corporation)
Intel® HID Event Filter (HKLM-x32\...\3FB06EEC-013D-4366-9918-71B97DFB84EB) (Version: 1.1.0.311 - Intel Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1169 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 21.20.16.4590 - Intel Corporation)
Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 30.100.1519.7 - Intel Corporation)
Intel® Virtual Buttons (HKLM-x32\...\1992736F-C90A-481C-B21B-EE34CAD07387) (Version: 1.1.0.21 - Intel Corporation)
Intel® WiDi (HKLM\...\{5DD8D7E4-87F1-4134-AD28-4228FB1A03BA}) (Version: 6.0.44.0 - Intel Corporation)
Intel® WiDi Software Asset Manager (HKLM-x32\...\{86905E62-645F-482E-A417-82C812ABD787}) (Version: 1.1.383 - Intel Corporation) Hidden
Intel® Wireless Bluetooth® (HKLM-x32\...\{9A287643-10C5-4463-B9D1-B2404CE18CCF}) (Version: 17.1.1529.1620 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{552523b2-40ad-46b3-94f6-2b99d0860d5c}) (Version: 18.40.0 - Intel Corporation)
Intel® Security Assist (HKLM-x32\...\{4B230374-6475-4A73-BA6E-41015E9C5013}) (Version: 1.0.0.532 - Intel Corporation)
Intel® Software Guard Extensions Platform Software (HKLM\...\{D6CE0772-080E-45D4-8CB0-AB2AB9710DFE}) (Version: 1.1.28151.80 - Intel Corporation)
Macrium Reflect Free Edition (HKLM\...\{595B8A7B-253D-4A4E-95C2-A823EDDD5496}) (Version: 6.3.1745 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 6.3 - Paramount Software (UK) Ltd.)
Malwarebytes version 3.0.6.1469 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.0.6.1469 - Malwarebytes)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.6.6331.1 - Waves Audio Ltd.) Hidden
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: 14.0 R13 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.137 - McAfee, Inc.)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7967.2161 - Microsoft Corporation)
Microsoft Office Home and Student 2016 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 16.0.7967.2161 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6799.0327 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 53.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 53.0.2 (x86 en-US)) (Version: 53.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 53.0.2 - Mozilla)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7967.2161 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2161 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2161 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7668.2066 - Microsoft Corporation) Hidden
Product Registration (HKLM\...\{85B14AE3-1624-45BE-942B-A528DF6F1CCE}) (Version: 3.0.123.0 - Dell Inc.) Hidden
QuickSet64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 11.1.32 - Dell Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10125.31214 - Realtek Semiconductor Corp.)
ST Microelectronics 3 Axis Digital Accelerometer Solution (HKLM-x32\...\{9C24F411-9CA7-4A8A-91F3-F08A4A38EB31}) (Version: 4.14.0065 - ST Microelectronics)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vulkan Run Time Libraries 1.0.3.1 (HKLM\...\VulkanRT1.0.3.1) (Version: 1.0.3.1 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.3.1 (HKLM\...\VulkanRT1.0.3.1-2) (Version: 1.0.3.1 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.33.0 (HKLM\...\VulkanRT1.0.33.0) (Version: 1.0.33.0 - LunarG, Inc.)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 72%
Total physical RAM: 3957.02 MB
Available physical RAM: 1085.44 MB
Total Virtual: 5217.21 MB
Available Virtual: 1123.11 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:107.19 GB) (Free:58.77 GB) NTFS
2 Drive d: (kylie) (Removable) (Total:119.23 GB) (Free:78.8 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-BB7AS6H

Administrator            DefaultAccount           Guest                    
kuerz                    

========================= Restore Points ==================================

03-05-2017 02:04:27 Windows Update
05-05-2017 02:56:46 Installed Setup1
10-05-2017 02:25:31 Installed Macrium Reflect Free Edition

**** End of log ****
 



#5 lovelyjubbly

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Posted 10 May 2017 - 08:06 PM

Security Check Results

 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
Malwarebytes       
McAfee VirusScan   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Mozilla Firefox (53.0.2)
 Google Chrome (57.0.2987.133)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 mcafee VirusScan mcods.exe  
 Malwarebytes Anti-Malware mbamtray.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

Both Malware Bytes and Eset report no problems :)



#6 lovelyjubbly

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Posted 10 May 2017 - 08:07 PM

I haven't run Rkill yet, what do you mean by:

 

Important: Do not restart your computer once the scan is done!

 

Is this to prevent results being deleted or something ?



#7 iMacg3

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Posted 10 May 2017 - 08:21 PM

It's just to prevent the processes Rkill closes from restarting themselves again.

 

Were you able to uninstall GoToAssist and PC Support?


Edited by iMacg3, 11 May 2017 - 09:11 AM.

Regards, iMacg3

"Do, or do not. There is no try." - Yoda




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