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Windows 7 Windows Live Mail Loosing Contacts


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#1 WilliamP

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Posted 08 May 2017 - 10:01 AM

Contacts disappear from the individual contacts lists, but stay in the total list.If I have an individual list of 30 contacts the list may drop to 18. This has happened on at least 2 occasions. What can be the problem???

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#2 Tivum

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Posted 08 May 2017 - 10:57 AM

Hello, WilliamP, sorry to hear you're having this problem!

 

Do they disappear temporarily or are they permanently deleted?



#3 WilliamP

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Posted 08 May 2017 - 11:31 AM

They are permanently deleted from the individual group list.

Edited by WilliamP, 08 May 2017 - 11:33 AM.


#4 Tivum

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Posted 08 May 2017 - 11:33 AM

They are permanently deleted from the individual list.

 

Then I know nothing about it, a while back when I had it when I would use a VPN the network would make me lose my contacts until I disconnected from the VPN, i'm sorry I couldn't help :(



#5 WilliamP

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Posted 08 May 2017 - 11:45 AM

Thank you. I am beginning to wonder if anyone knows.

#6 Tivum

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Posted 08 May 2017 - 12:01 PM

Thank you. I am beginning to wonder if anyone knows.

 

Someone has to know something, don't worry.



#7 britechguy

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Posted 08 May 2017 - 03:02 PM

Well, part of the issue may lie in the underlying account(s) and synchronization method(s).

 

When support was being pulled from Windows Live Mail Microsoft officially announced that it's existing synchronization for Outlook.com accounts (I want to say it was called DeltaSync, but I absolutely could be wrong here) was being deprecated and would eventually be removed entirely.  If this is the synchronization method you've been using then that could explain the problem if it's still partially functional, partially not.

 

So far as I know both IMAP and POP still work under Windows Live Mail 2012 though Microsoft's old proprietary sync system does not.


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#8 WilliamP

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Posted 08 May 2017 - 03:46 PM

I have no idea the version of Live Mail. What E Mail program would you recommend. I would appreciate your suggestion.

#9 WilliamP

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Posted 08 May 2017 - 03:50 PM

I have no idea of what version of Live Mail that I have. It seems that I need to change E Mail programs. What E Mail program would you suggest? I would appreciate your recommendation.



#10 WilliamP

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Posted 08 May 2017 - 03:52 PM

I have no idea of what version of Live Mail that I have. It seems that I need to change E Mail programs. What E Mail program would you suggest? I would appreciate your recommendation.

Edited by WilliamP, 08 May 2017 - 03:59 PM.





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