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Slow Windows 10 after update, programs/hardware fine


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#1 SimplyPhy

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Posted 07 May 2017 - 03:51 PM

After the anniversary update a couple years back, I had the following issues.  I reverted my OS to pre-update, and issues went away.  I couldn't update my OS after the reversion.  Yesterday morning, my PC randomly automatically updated everything.  Issues returned, same as a couple years back.

 

The odd thing about the issues is that they don't affect running programs.  For example, gaming, coding, designing, browsing, etc etc are unaffected.  I can have 20 heavy programs running no problem, and they work fine.  The issues also don't begin until about 1 minute after the desktop loads, i.e. I can use my computer 100% normal for about a minute.  This is the case whether I open programs during that minute, or do nothing.  Note however, that navigation and right click functionality is still affected in many programs, as described below.

 

The issues are as follows:

 

- Dragging cursor on the desktop results in frozen blue square, or sometimes no blue square [blue square is anticipated result from dragging cursor on desktop, but it should respond quickly and disappear immediately after releasing mouse].

- Right click is very slow to load, and sometimes loads with no background/text.

- File navigation is VERY slow.  Task manager, for example, is basically unusable, as I effectively can't click anything.  I get the message "Working on it..." in my file navigation in the File Explorer, though it eventually works.

- hover effects on the icon navbar on bottom of screen are slow/frozen, and often transparent.  "Hidden icons" on right side of that navbar usually don't load when the arrow is clicked (grey or transparent background with no icons loaded, instead, even though the icons are there (can click them still)).

 

I managed to fix the issue yesterday, after much effort, in an unexpected way.  I used CCleaner registry cleaner, and everything was 100% afterwards.  I thought I fixed it permanently, but sadly after turning computer on today, all issues are back, and registry cleaner no longer solves them.

 

My BiOS firmware is up to date, as is my CPU firmware, SSD firmware, and all drivers that I've been able to check.  I ran memory diagnostics, and checked disk for corruption.  I ran multiple virus scans, and ensured that the OS has all available updates.  I've also disabled almost every single startup program.

 

Any thoughts are appreciated!  I'd really prefer not to have to reinstall windows; getting everything set up again would take days.

 

i5-4690K @ 3.5 GHz

16GB RAM

64-bit Windows 10 Home

GTX 970 4GB

1TB 840 Evo


Edited by SimplyPhy, 07 May 2017 - 03:59 PM.


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#2 SimplyPhy

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Posted 07 May 2017 - 04:39 PM

Update:

It appears that the issue may have been resolved [temporarily] by doing a scan with Malwarebytes, and the "Heuristic Analysis" portion of the scan might be the portion that influences the issue.  The reason I think it might be the heuristic analysis, is because the issue isn't actually resolved until AFTER the scan completes.  Oddly enough, Malwarebytes doesn't report any issues, but the issue is resolved following the scan.  It's likely that I'd done this scan more or less in sync with the register cleaning yesterday, and that I just assumed it was the registry cleaning that solved the issue temporarily.

 

I'm assuming I have to do this scan every time I start the computer, which is a shame, but alas, appears to be somewhat of a solution.  Also worth noting is that, during the scan itself, the issue is less severe.  The blue box from dragging on the desktop is laggy, but much better than not during scan.

 

Thoughts would definitely still be appreciated, as I don't consider this to be a true solution.  Thank you!


Edited by SimplyPhy, 07 May 2017 - 04:40 PM.


#3 usasma

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Posted 09 May 2017 - 06:06 AM

Please do not use registry cleaners.  They are unnecessary, don't really do anything to help your system, and they can even cause problems that may make the system unbootable.

https://blog.malwarebytes.com/cybercrime/2015/06/digital-snake-oil/

 

You shouldn't have to do a scan every time that you start up.  Have you uninstalled MalwareBytes, then downloaded a fresh copy of the latest version and installed that?

If you have done that and still have problems, I'd suggest posting over in our Security forums for more expert advice:  https://www.bleepingcomputer.com/forums/f/79/security/

 

Beyond that, let the system do the "slow down" thing a couple of times (reboot in-between) and then please provide these reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

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#4 SimplyPhy

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Posted 09 May 2017 - 02:38 PM

Thanks for your response!  My experience has changed somewhat since my last post.  Running a Malwarebytes scan no longer solves the issue, nor does running the registry cleaner.  I'm aware of the concerns related to registry cleaners, though it was effectively a last-ditch effort before I decided to reinstall the OS.

 

The issue now [seems to] resolve itself after playing a game for a bit of time.  Really, the game might not be a factor, it's just that sometimes I test for problems after X minutes/hours and it's resolved.  At the time of this writing, my computer has been on for ~1.5 hours and the issue is unresolved.

 

I've yet to make a final decision regarding how to move forward.






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