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Icons will freeze randomly - explorer.exe


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8 replies to this topic

#1 djseanpc

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Posted 07 May 2017 - 01:07 PM

I have recently upgraded from Vista to 7 (64 bit).  I am having a random issue where my desktop icons and some of the start menu functions will just freeze-up (no blue screen, no errors, nothing running on CPU)...just freezing.  This normally happens after the computer has been sitting idle for a while. 

 

If I do a hard reboot...the computer comes back up perfectly and everything works as normal. - temporary fix #1.

 

I have also discovered that if I end the explorer.exe process then restart it....that will fix the issue as well - temporary fix #2.

 

I am looking for a long-term solution to this issue...thank you!

 

Sean



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#2 Just_One_Question

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Posted 07 May 2017 - 01:20 PM

Check out the main points in this reply. Also, you can try downloading, installing & running CCleaner.:)

#3 djseanpc

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Posted 07 May 2017 - 01:33 PM

Thank you.   Yeah I run CCleaner as part of my normal setup.



#4 hamluis

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Posted 07 May 2017 - 01:45 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 djseanpc

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Posted 07 May 2017 - 01:54 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Sean P. Corridon (administrator) on 07-05-2017 at 14:52:17
Running from "C:\Users\Sean P. Corridon\Desktop\System Tools"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: NY810AV-ABA e9150t Manufacturer: HP-Pavilion

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/07/2017 03:36:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9 a1e18e3b",type="win32",version="8.0.50608.0"1".  Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",public KeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/07/2017 03:05:48 AM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: There is not enough free space on the backup storage location to back up the data. (0x80780048).


Error: (05/06/2017 01:24:31 PM) (Source: MsiInstaller) (User: SeanPCorrido-PC)
Description: Product: Windows Live ID Sign-in Assistant -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RgWLIDProv.D7E3D3D4_ C059_4F60_8B26_AED871BD74F7, location: C:\Windows\SysWOW64\, command: regsvr32.exe /s "C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDPROV.DLL"

Error: (05/06/2017 01:24:25 PM) (Source: MsiInstaller) (User: SeanPCorrido-PC)
Description: Product: Windows Live ID Sign-in Assistant -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RgWLIDProv.D7E3D3D4_C059_ 4F60_8B26_AED871BD74F7, location: C:\Windows\SysWOW64\, command: regsvr32.exe /s "C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDPROV.DLL"

Error: (05/06/2017 01:24:17 PM) (Source: MsiInstaller) (User: SeanPCorrido-PC)
Description: Product: Windows Live ID Sign-in Assistant -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RgWLIDProv.D7E3D3D4_C059_ 4F60_8B26_AED871BD74F7, location: C:\Windows\SysWOW64\, command: regsvr32.exe /s "C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDPROV.DLL"

Error: (05/06/2017 03:39:00 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken ="1fc8b3b 9a1e18e3b",type="win32",version="8.0.50608.0"1". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86 ",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/05/2017 04:39:52 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken ="1fc8b3b 9a1e18e3b",type="win32",version="8.0.50608.0"1". Dependent Assembly  Microsoft.VC80.DebugCRT,processorArc hitecture= "x86",public KeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/04/2017 10:08:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 52.1.0.6316, time stamp: 0x58f4db74
Faulting module name: mozglue.dll, version: 52.1.0.6316, time stamp: 0x58f4d70d
Exception code: 0x80000003
Fault offset: 0x0000f788
Faulting process id: 0x16f4
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (05/04/2017 05:01:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken= "1fc8b3b9a 1e18e3b",type="win32",version="8.0.50608.0"1". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture= "x86",publicKey Token ="1fc8b3b9 a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Error: (05/03/2017 04:53:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9 a1e18e3b",type="win32",version="8.0.50608.0"1". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKey Token="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (05/07/2017 02:41:36 PM) (Source: DCOM) (User: SeanPCorrido-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}SeanPCorrido-PCSean P. CorridonS-1-5-21-1964516426-3267673324-4069063335-1000LocalHost (Using LRPC)

Error: (05/07/2017 02:33:38 PM) (Source: DCOM) (User: SeanPCorrido-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}SeanPCorrido-PCSean P. CorridonS-1-5-21-1964516426-3267673324-4069063335-1000LocalHost (Using LRPC)

Error: (05/07/2017 01:59:43 PM) (Source: DCOM) (User: SeanPCorrido-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F 39}SeanPCorrido-PCSean P. CorridonS-1-5-21-1964516426-3267673324-4069063335-1000LocalHost (Using LRPC)

Error: (05/06/2017 02:14:03 PM) (Source: DCOM) (User: SeanPCorrido-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Sean PCorrido-PCSean P. CorridonS-1-5-21-1964516426-3267673324-4069063335-1000LocalHost (Using LRPC)

Error: (05/06/2017 11:36:52 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (05/06/2017 11:26:17 AM) (Source: DCOM) (User: SeanPCorrido-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}SeanPCorrido-PCSean P. CorridonS-1-5-21-1964516426-3267673324-4069063335-1000LocalHost (Using LRPC)

Error: (05/04/2017 08:49:22 PM) (Source: DCOM) (User: SeanPCorrido-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39} Sea nP Corrid o-PC Sean P. CorridonS-1-5-21-1964516426-3267673324-4069063335-1000LocalHost (Using LRPC)

Error: (05/04/2017 08:40:40 PM) (Source: DCOM) (User: SeanPCorrido-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8 F39}Sea nP Corrido-PCSean P. CorridonS-1-5-21-1964516426-3267673324-4069063335-1000LocalHost (Using LRPC)

Error: (05/04/2017 08:36:26 PM) (Source: DCOM) (User: SeanPCorrido-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39 }SeanPCorrido-PCSean P. CorridonS-1-5-21-1964516426-3267673324-4069063335-1000LocalHost (Using LRPC)

Error: (05/04/2017 08:25:08 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.

Microsoft Office Sessions:
=========================
Error: (05/07/2017 03:36:16 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0. 50608.0"c:\program files (x86)\python\lib\distutils\command\wininst-8_d.exe

Error: (05/07/2017 03:05:48 AM) (Source: Windows Backup)(User: )
Description: There is not enough free space on the backup storage location to back up the data. (0x80780048)


Error: (05/06/2017 01:24:31 PM) (Source: MsiInstaller)(User: SeanPCorrido-PC)
Description: Product: Windows Live ID Sign-in Assistant -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RgWLIDProv.D7E3D3D4_C059_ 4F60_8B26_AED871BD74F7, location: C:\Windows\SysWOW64\, command: regsvr32.exe /s "C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDPROV.DLL" (NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/06/2017 01:24:25 PM) (Source: MsiInstaller)(User: SeanPCorrido-PC)
Description: Product: Windows Live ID Sign-in Assistant -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RgWLIDProv.D7E3D3D4_ C059_4F60_8B26_AED871BD74F7, location: C:\Windows\SysWOW64\, command: regsvr32.exe /s "C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDPROV.DLL" (NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/06/2017 01:24:17 PM) (Source: MsiInstaller)(User: SeanPCorrido-PC)
Description: Product: Windows Live ID Sign-in Assistant -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RgWLIDProv.D7E3D3D4_C059_ 4F60_8B26_AED871BD74F7, location: C:\Windows\SysWOW64\, command: regsvr32.exe /s "C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDPROV.DLL" (NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/06/2017 03:39:00 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version= "8.0.50608 .0"c:\program files (x86)\python\lib\distutils\command\wininst-8_d.exe

Error: (05/05/2017 04:39:52 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50 608.0"c:\program files (x86)\python\lib\distutils\command\wininst-8_d.exe

Error: (05/04/2017 10:08:13 PM) (Source: Application Error)(User: )
Description: plugin-container.exe52.1.0.631658f4db74mozglue.dll52.1.0.631658f4d70d800000030000f78816 f401d2c5388604ad73C: \Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dllb12cc65e-3137-11e7-840c-00261833ad9a

Error: (05/04/2017 05:01:20 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0. 50608.0"c:\program files (x86)\python\lib\distutils\command\wininst-8_d.exe

Error: (05/03/2017 04:53:13 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50 608.0"c:\program files (x86)\python\lib\distutils\command\wininst-8_d.exe

CodeIntegrity Errors:
===================================
  Date: 2017-03-13 00:25:23.431
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-03-13 00:25:23.306
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-03-12 23:30:33.979
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-03-12 23:30:33.979
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-03-12 23:20:09.690
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-03-12 23:20:09.690
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\AtihdW76.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2017-02-26 21:22:43.729
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2017-02-26 21:22:43.341
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2017-02-26 21:22:42.948
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2017-02-26 21:22:42.559
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================
ABBYY FineReader 6.0 Sprint (HKLM-x32\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.2146.41621 - ABBYY Software House)
Acrobat.com (HKLM-x32\...\{6D8D64BE-F500-55B6-705D-DFD08AFE0624}) (Version: 1.7.186 - Adobe Systems Incorporated)
ActiveCheck component for HP Active Support Library (HKLM-x32\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 3.0.0.2 - Hewlett-Packard) Hidden
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.009.20044 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.9.0.1030 - Adobe Systems Incorporated)
Adobe Flash Player 25 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 25.0.0.148 - Adobe Systems Incorporated)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.148 - Adobe Systems Incorporated)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Amazon Music Importer (HKLM-x32\...\{9D994879-5A05-2E8A-6D21-321221AFFF32}) (Version: 2.1.0 - Amazon Services LLC) Hidden
Amazon Music Importer (HKLM-x32\...\com.amazon.music.uploader) (Version: 2.1.0 - Amazon Services LLC)
AnswerWorks 5.0 English Runtime (HKLM-x32\...\{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}) (Version: 5.0.7 - Vantage Software Technologies)
ATI Catalyst Install Manager (HKLM\...\{F4934901-B3C8-9918-F018-2D68F94B380E}) (Version: 3.0.728.0 - ATI Technologies, Inc.)
Brother MFL-Pro Suite (HKLM-x32\...\{46E1B1F2-A279-4356-9B17-029F9CC72EAE}) (Version: 1.00 - Brother Industries, Ltd.)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.50.854.0 - Logitech) Hidden
ccc-core-static (HKLM-x32\...\{B5F30211-27A0-C178-8D76-D838572EDEBD}) (Version: 2009.0520.1631.27815 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.29 - Piriform)
CPUID HWMonitor 1.30 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
CyberLink DVD Suite Premium (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.2602 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Default Manager (HKLM-x32\...\{AE469025-08BA-4B2A-915D-CC7765132419}) (Version: 1.0.105.0 - Microsoft Corporation) Hidden
DesignPro 5 (HKLM-x32\...\{32821558-2C36-4FD0-A891-CA65360B0EC7}) (Version: 5.5.708 - Avery Dennison) Hidden
DesignPro 5 (HKLM-x32\...\InstallShield_{32821558-2C36-4FD0-A891-CA65360B0EC7}) (Version: 5.5.708 - Avery Dennison)
Digital Photo Navigator 1.5 (HKLM-x32\...\{CF9CD37C-E29A-11D5-AE3D-005004B8E30C}) (Version:  - )
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
doPDF 7.3 printer (HKLM\...\doPDF 7 printer_is1) (Version:  - Softland)
Enhanced Multimedia Keyboard Solution (HKLM-x32\...\KBD) (Version: 1.0.9.2 - Hewlett-Packard)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Everio MediaBrowser (HKLM-x32\...\{5CA03ECF-B4A6-464B-9F5D-64D8B61B083F}) (Version: 1.00.015 - PIXELA)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
HP Active Support Library (HKLM-x32\...\{0295F89F-F698-4101-9A7D-49F407EC2D82}) (Version: 3.1.10.1 - Hewlett-Packard)
HP Customer Experience Enhancements (HKLM-x32\...\{B84739A3-F943-47E4-95D8-96381EF5AC48}) (Version: 5.7.0.2945 - Hewlett-Packard)
HP Easy Backup (HKLM-x32\...\{67431FA8-4B89-42DD-A68E-30D77F6C8D99}_is1) (Version: 1.0.8.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.66 - WildTangent)
HP MediaSmart Demo (HKLM-x32\...\{290CA856-3737-4874-864B-BA142F4823C8}_is1) (Version: 1.0.0.0 - Hewlett-Packard Company)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.0.3123 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.0.3206 - Hewlett-Packard)
HP MediaSmart SmartMenu (HKLM\...\{D2E8F543-D23A-4A38-AFFC-4BDEBFBA6FDA}) (Version: 2.1.12 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Remote Software (HKLM\...\{5F240DB8-0D74-4F13-86C3-929760392A8D}) (Version: 1.0.5.0 - Hewlett-Packard)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.9.0 - TopSeed)
HP Support Information (HKLM-x32\...\{1CC069FA-1A86-402E-9787-3F04E652C67A}) (Version: 10.1.0001 - Hewlett-Packard)
HP Total Care Setup (HKLM-x32\...\{784BEA84-FA66-4B19-BB80-7B545F248AC6}) (Version: 1.2.2854.2975 - Hewlett-Packard)
HP Update (HKLM-x32\...\{47F36D92-E58E-456D-B73C-3382737E4C42}) (Version: 4.000.013.003 - Hewlett-Packard)
HP Update (HKLM-x32\...\{D46D081B-F60E-467E-A7C4-117B70D76731}) (Version: 5.001.000.014 - Hewlett-Packard)
HPAsset component for HP Active Support Library (HKLM-x32\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 3.0.0.3 - Hewlett-Packard) Hidden
HydraVision (HKLM-x32\...\{9AE27CE5-2442-EEA6-1D66-ED8D95E2EDF6}) (Version: 4.2.98.0 - ATI Technologies Inc.) Hidden
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version:  - )
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1402 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1402 - CyberLink Corp.)
LightScribe System Software (HKLM-x32\...\{7F10292C-A190-4176-A665-A1ED3478DF86}) (Version: 1.18.3.2 - LightScribe)
Logitech Vid HD (HKLM-x32\...\Logitech Vid) (Version: 7.2 (7259) - Logitech Inc..)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.60 - Logitech Inc. Inc.)
LWS VideoEffects (HKLM\...\{138A4072-9E64-46BD-B5F9-DB2BB395391F}) (Version: 13.30.1379.0 - Logitech) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.137 - McAfee, Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.552.0 - Microsoft Live Search Toolbar)
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.7967.2139 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6390.0509 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.209.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50906.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{4FFA2088-8317-3B14-93CD-4C699DB37843}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 52.1.1 ESR (x86 en-US) (HKLM-x32\...\Mozilla Firefox 52.1.1 ESR (x86 en-US)) (Version: 52.1.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 52.1.1.6333 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Music Label 2006 v12.0.3 (HKLM-x32\...\ca_musiclabel_is1) (Version:  - Code|Aero Technologies)
Music Transfer (HKLM-x32\...\{CE2121C6-C94D-4A73-8EA4-6943F33EE335}) (Version: 1.3.00.11130 - Sony Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.7967.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.7668.2066 - Microsoft Corporation) Hidden
PictureMover (HKLM-x32\...\{1896E712-2B3D-45eb-BCE9-542742A51032}) (Version: 3.3.1.12 - Hewlett-Packard Company)
Power CD+G Burner (HKLM-x32\...\{BC21E1FA-BD9C-4351-8EA3-4EC377B1E439}_is1) (Version:  - Doblon)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.2602 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.2602 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.2611 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.2611 - CyberLink Corp.)
Primo (HKLM-x32\...\{14291118-0C19-45EA-A4FA-5C1C0F5FDE09}) (Version: 1.00.0000 - Your Company Name) Hidden
Python 2.6 pywin32-212 (HKLM-x32\...\pywin32-py2.6) (Version: 2.12 - Python Software Foundation)
Python 2.6.1 (HKLM-x32\...\{9CC89170-000B-457D-91F1-53691F85B223}) (Version: 2.6.1150 - Python Software Foundation)
Quicken 2008 (HKLM-x32\...\{3B0F52AC-EF5C-4831-B221-06C782E41280}) (Version: 17.1.5.3 - Intuit)
Quicken 2011 (HKLM-x32\...\{5FE545A1-D215-4216-9189-E7B39C9D1CC1}) (Version: 20.1.8.6 - Intuit)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor Corp.)
Roxio Backup MyPC (HKLM-x32\...\{1E2F8094-9DCD-4B87-ADB3-25CC5A0442FF}) (Version: 7.0.0 - Roxio)
Runtime (HKLM-x32\...\{DABF43D9-1104-4764-927B-5BED1274A3B0}) (Version: 1.00.0000 - Your Company Name) Hidden
SeaTools for Windows 1.4.0.4 (HKLM-x32\...\SeaTools for Windows) (Version: 1.4.0.4 - Seagate Technology)
Segoe UI (HKLM-x32\...\{5DD4FCBD-A3C1-4155-9E17-4161C70AAABA}) (Version: 15.4.2271.0615 - Microsoft Corp) Hidden
Skype™ 7.33 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.33.105 - Skype Technologies S.A.)
SmartClient Core (HKLM-x32\...\{568AEE95-B0FB-4FD9-B7E7-4C8B6A3180C9}) (Version: 1.0.0 - Ellie Mae, Inc.)
SmartClient Installation Manager (HKLM-x32\...\{71E3B0D2-2095-4ABE-A9CE-E6FC9B65B7C6}) (Version: 1.0.0 - Ellie Mae) Hidden
SmartClient Installation Manager (HKLM-x32\...\{AE06CB93-5A7F-4EFC-932A-53F5B1502655}) (Version: 1.0.0 - Ellie Mae) Hidden
Sony Picture Utility (HKLM-x32\...\{D5068583-D569-468B-9755-5FBF5848F46F}) (Version: 4.2.01.11130 - Sony Corporation)
Sophos Anti-Rootkit 1.5.4 (HKLM-x32\...\Sophos-AntiRootkit) (Version: 1.5.4 - Sophos Plc)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
Spelling Dictionaries Support For Adobe Reader 9 (HKLM-x32\...\{AC76BA86-7AD7-5464-3428-900000000004}) (Version: 9.0.0 - Adobe Systems Incorporated)
TurboTax 2009 (HKLM-x32\...\TurboTax 2009) (Version:  - Intuit, Inc)
TurboTax 2010 (HKLM-x32\...\TurboTax 2010) (Version:  - Intuit, Inc)
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
TurboTax 2015 (HKLM-x32\...\TurboTax 2015) (Version: 2015.0 - Intuit, Inc)
TurboTax 2016 (HKLM-x32\...\TurboTax 2016) (Version: 2016.0 - Intuit, Inc)
Web Launcher (HKCU\...\fc3ac04dc8eedef7) (Version: 1.0.0.20 - ShowMyPC)
Windows 7 Upgrade Advisor (HKLM-x32\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)

========================= Memory info: ===================================
Percentage of memory in use: 48%
Total physical RAM: 8183.16 MB
Available physical RAM: 4207.07 MB
Total Virtual: 16364.5 MB
Available Virtual: 12362.13 MB

========================= Partitions: =====================================
1 Drive c: (HP) (Fixed) (Total:916.73 GB) (Free:688.73 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:14.78 GB) (Free:1.47 GB) NTFS
9 Drive z: (HP Pocket Media Drive) (Fixed) (Total:465.75 GB) (Free:164.18 GB) NTFS

========================= Users: ========================================
User accounts for \\SEANPCORRIDO-PC

Administrator            Guest                    Sean P. Corridon         


**** End of log ****

 

http://speccy.piriform.com/results/jXd1uJnl3RbLo3VSI2y0ABF


Edited by hamluis, 07 May 2017 - 03:05 PM.


#6 hamluis

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Posted 07 May 2017 - 03:19 PM

Seagate Windows drive is about 9 years old, reflects status of "Warning" per Speccy. 

 

I would prepare for a failure (moving any valued files from the drive), then run the long generic diagnostic via SeaTools for Windows.

 

SeaTools For Windows, dc3 - http://www.bleepingcomputer.com/forums/t/595453/restart-your-computer-to-install-windows-updates/?p=3857682

 

Louis



#7 djseanpc

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Posted 07 May 2017 - 04:04 PM

Passed long generic test.



#8 hamluis

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Posted 07 May 2017 - 07:07 PM

Let's have a different look at this.  Please do the following:  BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Topic moved from Win 7 to Crashes/BSODs.

 

Louis



#9 usasma

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Posted 09 May 2017 - 06:51 AM

Thanks hamluis!

I'll await the BSOD reports that you requested from djseanpc

 

The MiniToolBox report shows code integrity issues with ATI audio (part of the video card drivers) and MalwareBytes

Please uninstall MalwareBytes.  Feel free to then download and install a fresh copy if you'd like

Please:

- download a fresh copy of the latest, W7 compatible video drivers from the HP support site for your model

- uninstall the current ATI video drivers from Control Panel...Programs and Features

- install the freshly downloaded drivers

- monitor for further problems.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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