Hi everyone! I recently started having an issue where my laptop randomly just freezes completely. It usually happens when I am just browsing on Chrome (non-intense browsing, couple of tabs and usually no other programs open). It starts off with the browser freezing where I can’t X out of anything or click any links/toolbars. I also can’t open task manager and CTRL+ALT+DEL does not work. I can usually alt tab to other programs but not be able to do anything on those either and eventually it always freezes completely where the mouse won’t even move. At that point the only fix is to hard reset with the power button.
I’ve tried several recommendations I found online like disabling Superfetch and Windows search, running antimalware programs, checking my hard disk (two programs said it was fine), disabling unnecessary programs in boot-up, and a couple of other things. Since freezing is a common problem though I’m having trouble identifying a cause and thus can’t look for a targeted solution. I was hoping someone here could help.
The laptop is an ASUS N53SV. Running Windows 7 64-bit 6GB RAM. About 200GB of free space on the hard disk. CPU: Intel ® core I7-2670QM Video Card: Nvidia Geforce GT 540M
The issue started around the same time that for some reason a Nvidia driver or something was installed. It installed the Nvidia control panel & Geforce Experience which runs automatically unless I manually exit. Not sure if that might be related. Another thing I noticed is that hard disk usage is often 100% or very high even though I’m using no programs.
I’d really appreciate any insight!