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Need help disinfecting a relative's PC.


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#1 DeathBlow

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Posted 06 May 2017 - 04:36 PM

A relative gave his 32-Bit Win7 Ultimate Sony Vaio laptop, hoping I could fix its booting issues. With a bit of Googling and a Repair disc I managed to do so.

 

However upon logon I noticed multiple suspicious looking 'scanner' apps had started themselves. I ended them, and installed Malwarebytes anti-Malware. Despite multiple threat scans, and an exhaustive 5-hour Full scan it only found one PUP (Optional.FunWebProducts) which I removed. 

 

AVG Free was installed however was showing errors, so I uninstalled and replaced with Avast Free, with its Smart Scan finding nothing but did show some concerning warning about it not being compatible with "AntiVir Desktop". I continued on updating Windows and some vulnerable outdated apps (Flash, Java, Quicktime) and manually uninstalling some installed apps that at best looked unnecessary from Program and Features.

 

I also ran a scan with TDSSKiller, showing no rootkits. It was only until I seen the Windows Security Centre services completely removed from Services.msc that I began to doubt that this computer was 'clean' or that there wasn't some residual damage left over from when it was infected. 

 

I then ran an exhaustive 5 hour full scan using the recently updated Windows Malicious Software Removal Tool which found and removed Win32/FakeVimes. I then ran MBAR which found no rootkits.

 

I finally found this forum when I was looking for ComboFix which I ran but aborted as soon as the prompts saying "AntiVir Desktop" needed to be stopped before running - and that it still hadn't and that it'd continue regardless - disappeared and the command prompt appeared.

 

Please see the attached logs.

Thanks in advance for any help.

Attached Files



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#2 DeathBlow

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Posted 06 May 2017 - 07:39 PM

Just an addendum to that, I was running the online ESET scanner at the time and it's finally finished, with a number of infected files found and removed.

 

C:\Users\Dale\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\10\2328ca8a-745acbd0 multiple threats,a variant of Java/Exploit.CVE-2010-0840.AL trojan,a variant of Java/Exploit.CVE-2010-0840.NAN trojan,Java/TrojanDownloader.OpenStream.NCA trojan
C:\Users\Dale\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\21\6ace7495-1f439a2b multiple threats,a variant of Generik.KKXLIIS trojan,a variant of Java/Exploit.Agent.F trojan
C:\Users\Dale\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\55\6ce342b7-7964c554 multiple threats,Java/TrojanDownloader.Agent.NBI trojan,a variant of Java/TrojanDownloader.Agent.NBE trojan
C:\Users\Dale\Downloads\spsetup130.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
 
Since then, a further Windows Update relating to IE11 and a restart, the Security Centre is now showing as it should within Services and enabled with Windows Firewall/Avast Free as the Firewall/AV. 

Edited by DeathBlow, 06 May 2017 - 08:01 PM.


#3 nasdaq

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Posted 07 May 2017 - 08:43 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

(AVG Secure Search) C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\18.0.5\ToolbarUpdater.exe
HKLM\...\Run: [NPSStartup] => [X]
BHO: No Name -> {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> No File
BHO: No Name -> {95B7759C-8C7F-4BF1-B163-73684A933233} -> No File
BHO: No Name -> {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} -> No File
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -  No File
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} -  No File
FF HKLM\...\Firefox\Extensions: [avg@toolbar] - C:\ProgramData\AVG Secure Search\FireFoxExt\17.3.0.49 => not found
FF Plugin: @java.com/JavaPlugin -> C:\Program Files\Java\jre1.8.0_131\bin\new_plugin\npjp2.dll [No File]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Dale\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-05-06]
CHR Extension: (Chrome Media Router) - C:\Users\Dale\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-05-06]
R2 vToolbarUpdater18.0.5; C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\18.0.5\ToolbarUpdater.exe [1771032 2014-04-20] (AVG Secure Search)
S3 pccsmcfd; system32\DRIVERS\pccsmcfd.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
Task: {4BCBCD36-D72B-45A3-93AD-E07FC4A4C7B7} - System32\Tasks\Regwork => C:\Program Files\RegWork\RegWork.exe
Task: {E93D2A4D-04BB-4818-AF7F-7C9A440AE579} - System32\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv => C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe  <==== ATTENTION
Task: C:\Windows\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job => C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe <==== ATTENTION
Task: C:\Windows\Tasks\Regwork.job => C:\Program Files\RegWork\RegWork.exe -shed C:\Program Files\RegWork\RegWork.exe
C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe
C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe
C:\Program Files\RegWork

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Please let me know what problem persists with this computer.

#4 DeathBlow

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Posted 07 May 2017 - 09:06 AM

Hi nasdaq, thanks for the welcome and support. 

 

Fixlog.txt below:-

 

Fix result of Farbar Recovery Scan Tool (x86) Version: 07-05-2017
Ran by Dale (07-05-2017 14:55:07) Run:1
Running from C:\Users\Dale\Desktop
Loaded Profiles: Dale (Available Profiles: Dale)
Boot Mode: Normal
 
==============================================
 
fixlist content:
*****************
Start
 
CreateRestorePoint:
EmptyTemp:
CloseProcesses:
 
(AVG Secure Search) C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\18.0.5\ToolbarUpdater.exe
HKLM\...\Run: [NPSStartup] => [X]
BHO: No Name -> {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> No File
BHO: No Name -> {95B7759C-8C7F-4BF1-B163-73684A933233} -> No File
BHO: No Name -> {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} -> No File
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -  No File
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} -  No File
FF HKLM\...\Firefox\Extensions: [avg@toolbar] - C:\ProgramData\AVG Secure Search\FireFoxExt\17.3.0.49 => not found
FF Plugin: @java.com/JavaPlugin -> C:\Program Files\Java\jre1.8.0_131\bin\new_plugin\npjp2.dll [No File]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Dale\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-05-06]
CHR Extension: (Chrome Media Router) - C:\Users\Dale\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-05-06]
R2 vToolbarUpdater18.0.5; C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\18.0.5\ToolbarUpdater.exe [1771032 2014-04-20] (AVG Secure Search)
S3 pccsmcfd; system32\DRIVERS\pccsmcfd.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
Task: {4BCBCD36-D72B-45A3-93AD-E07FC4A4C7B7} - System32\Tasks\Regwork => C:\Program Files\RegWork\RegWork.exe
Task: {E93D2A4D-04BB-4818-AF7F-7C9A440AE579} - System32\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv => C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe  <==== ATTENTION
Task: C:\Windows\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job => C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe <==== ATTENTION
Task: C:\Windows\Tasks\Regwork.job => C:\Program Files\RegWork\RegWork.exe -shed C:\Program Files\RegWork\RegWork.exe
C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe
C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe
C:\Program Files\RegWork
 
End
*****************
 
Restore point was successfully created.
Processes closed successfully.
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\18.0.5\ToolbarUpdater.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\18.0.5\ToolbarUpdater.exe => No running process found
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\NPSStartup => value removed successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} => key removed successfully.
HKCR\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} => key not found. 
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233} => key removed successfully.
HKCR\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233} => key not found. 
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C84D72FE-E17D-4195-BB24-76C02E2E7C4E} => key removed successfully.
HKCR\CLSID\{C84D72FE-E17D-4195-BB24-76C02E2E7C4E} => key not found. 
HKCR\PROTOCOLS\Handler\linkscanner => key not found. 
HKCR\CLSID\{F274614C-63F8-47D5-A4D1-FBDDE494F8D1} => key not found. 
HKCR\PROTOCOLS\Filter\x-sdch => key not found. 
HKCR\CLSID\{B1759355-3EEC-4C1E-B0F1-B719FE26E377} => key not found. 
HKLM\Software\Mozilla\Firefox\Extensions\\avg@toolbar => value removed successfully.
HKLM\Software\MozillaPlugins\@java.com/JavaPlugin => key removed successfully.
C:\Users\Dale\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda => moved successfully
C:\Users\Dale\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm => moved successfully
HKLM\System\CurrentControlSet\Services\vToolbarUpdater18.0.5 => key removed successfully.
vToolbarUpdater18.0.5 => service removed successfully.
HKLM\System\CurrentControlSet\Services\pccsmcfd => key removed successfully.
pccsmcfd => service removed successfully.
HKLM\System\CurrentControlSet\Services\Synth3dVsc => key removed successfully.
Synth3dVsc => service removed successfully.
HKLM\System\CurrentControlSet\Services\tsusbhub => key removed successfully.
tsusbhub => service removed successfully.
HKLM\System\CurrentControlSet\Services\VGPU => key removed successfully.
VGPU => service removed successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{4BCBCD36-D72B-45A3-93AD-E07FC4A4C7B7} => key removed successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4BCBCD36-D72B-45A3-93AD-E07FC4A4C7B7} => key removed successfully.
C:\Windows\System32\Tasks\Regwork => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Regwork => key removed successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{E93D2A4D-04BB-4818-AF7F-7C9A440AE579} => key removed successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E93D2A4D-04BB-4818-AF7F-7C9A440AE579} => key removed successfully.
C:\Windows\System32\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\AVG-Secure-Search-Update_JUNE2013_TB_rmv => key removed successfully.
C:\Windows\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job => moved successfully
C:\Windows\Tasks\Regwork.job => moved successfully
"C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe" => not found.
"C:\Windows\TEMP\{9CE24942-EA74-48B6-9C04-85CA0DD92C61}.exe" => not found.
C:\Program Files\RegWork => moved successfully
 
=========== EmptyTemp: ==========
 
BITS transfer queue => 8388608 B
DOMStoree, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 15997798 B
Java, Flash, Steam htmlcache => 8936 B
Windows/system/drivers => 58858869 B
Edge => 0 B
Chrome => 9332642 B
Firefox => 9853596 B
Opera => 0 B
 
Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 99428 B
Public => 0 B
ProgramData => 0 B
systemprofile => 21129510 B
LocalService => 5880433 B
NetworkService => 129372 B
Dale => 352249213 B
 
RecycleBin => 84674369 B
EmptyTemp: => 540.4 MB temporary data Removed.
 
================================
 
 
The system needed a reboot.
 
==== End of Fixlog 14:58:03 ====


#5 DeathBlow

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Posted 07 May 2017 - 09:21 AM

 

 

Please let me know what problem persists with this computer. 

 

No obvious malware signs persist, however I've noticed constant Problem Reports (see attached) that point to some corruption that I presume is left over of the malware. I tried running SFC but that shown no corruption (despite at the time, Windows Security Centre wasn't even being listed as a service) so I then tried installing the System Update Readiness Tool however the update seemed to be stuck 'Initializing' doing little to anything. 

 

I could try to see if ComboFix complains about "AntiVir Desktop" again, or now accepts Avast is the AV this time?

Attached Files



#6 nasdaq

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Posted 07 May 2017 - 09:53 AM


Your security software may have to be disabled to run the ComboFix tool.
I do not think that the tool will fix the Windows updates issues.

Disable the Antivir just keep the Windows Defender. Running both at the same time is not recommanded.
--

Download Farbar's Service Scanner utility
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/
and Save to your Desktop.
If using Windows 7 or Vista, Right-Click on fss.exe and select Run As Administrator.
If using XP, double-click to start.
Answer Yes to ok when prompted.
If your firewall then puts out a prompt, again, allow it to run.
Once FSS is on-screen, be sure the following items are checkmarked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender


Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Copy & Paste contents of FSS.txt into your reply.

#7 DeathBlow

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Posted 07 May 2017 - 10:14 AM

FSS.txt:-

 

Farbar Service Scanner Version: 27-01-2016
Ran by Dale (administrator) on 07-05-2017 at 16:04:51
Running from "C:\Users\Dale\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\dnsapi.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#8 DeathBlow

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Posted 07 May 2017 - 10:24 AM

Your security software may have to be disabled to run the ComboFix tool.
I do not think that the tool will fix the Windows updates issues.

Disable the Antivir just keep the Windows Defender. Running both at the same time is not recommanded.
--

 

 

I actually thought ComboFix saying "AntiVir Desktop" was running despite my disabling Avast shields 'until computer is restarted' was in itself a concerning sign. I thought ComboFix would actually say Avast is running, and then acknowledge I'd disabled it. My only reason for running ComboFix again would be to see if it replicates a message saying "AntiVir Desktop" instead of Avast, but if that's just a message it says for all AVs it detects running then I won't bother.

 

Incidentally the System Update Readiness Tool finally installed, and here's the summary from its log (if you'd like to see all, just ask):-

 

 
Summary:
Seconds executed: 1501
 Found 103 errors
 Fixed 94 errors
  CSI Unexpected Failure Total count: 4
  CSI F Mark Bad Type Total count: 90
  Fixed: CSI F Mark Bad Type.  Total count: 90
  CBS MUM Corrupt Total count: 1
  CSI Missing Winning Component Key Total count: 8
  Fixed: CSI Missing Winning Component Key.  Total count: 4
 
Unavailable repair files:
servicing\packages\Package_39_for_KB3068708~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_39_for_KB3068708~31bf3856ad364e35~x86~~6.1.1.0.cat
 
(w) Unable to read Event Log 0x00000017 System

Edited by DeathBlow, 07 May 2017 - 11:30 AM.


#9 nasdaq

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Posted 07 May 2017 - 01:00 PM



We do not run ComboFix often anymore. I know that ComboFix objected with some Anti virus software.

In all How is the computer performing.

Any remaining issues that you know?

#10 DeathBlow

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Posted 07 May 2017 - 02:42 PM

I think as you'd expect from a clean laptop of this age/spec - certainly haven't seen any suspicious happenings. 



#11 nasdaq

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Posted 08 May 2017 - 06:40 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


p.s.
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