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Having problems removing Trojan.Agent.E


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3 replies to this topic

#1 snapeql

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Posted 06 May 2017 - 02:04 PM

Hello my dear experts,

 

since english is not my native language please forgive me my mistakes :)

 

My malwarebytes detects a "Trojan.Agent.E" in the "regsvcs.exe" file.

 

Everytime I try to remove it and reboot afterwards it just comes back, same result with all programs I was able to find by searching for a possible solution.

 

Now I hope that you are able to help me, I'd really appreciate that!

 

here is the detection: Attached File  malwarebytes.png   55.93KB   0 downloads

 

here is my FRST log file: Attached File  FRST.txt   47.29KB   5 downloads

here is the additional log file: Attached File  Addition.txt   51.75KB   4 downloads

 

hope there's no big problem that the file is in german, didn't find an english output select button..

 

thanks in advance!



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#2 nasdaq

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Posted 07 May 2017 - 08:27 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

(AutoIt Team) C:\Users\fnl\dmci\ohxobu.exe
ShellIconOverlayIdentifiers: [###MegaShellExtPending] -> {056D528D-CE28-4194-9BA3-BA2E9197FF8C} =>  -> Keine Datei
ShellIconOverlayIdentifiers: [###MegaShellExtSynced] -> {05B38830-F4E9-4329-978B-1DD28605D202} =>  -> Keine Datei
ShellIconOverlayIdentifiers: [###MegaShellExtSyncing] -> {0596C850-7BDD-4C9D-AFDF-873BE6890637} =>  -> Keine Datei
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> Keine Datei
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> Keine Datei
ShellIconOverlayIdentifiers: [01MemopalBackedUp] -> {8ED3CC2D-6BC2-43AD-8C43-F51FBB413AE6} =>  -> Keine Datei
ShellIconOverlayIdentifiers: [02MemopalToBackup] -> {2CDD871E-60EB-40BD-9721-A1CB57042F75} =>  -> Keine Datei
ShellIconOverlayIdentifiers: [03MemopalPartiallyBackedUp] -> {95DDC869-FC98-4D47-BD34-2EDC9AA09C01} =>  -> Keine Datei
ShellIconOverlayIdentifiers-x32: [###MegaShellExtPending] -> {056D528D-CE28-4194-9BA3-BA2E9197FF8C} =>  -> Keine Datei
ShellIconOverlayIdentifiers-x32: [###MegaShellExtSynced] -> {05B38830-F4E9-4329-978B-1DD28605D202} =>  -> Keine Datei
ShellIconOverlayIdentifiers-x32: [###MegaShellExtSyncing] -> {0596C850-7BDD-4C9D-AFDF-873BE6890637} =>  -> Keine Datei
ShellIconOverlayIdentifiers-x32: [01MemopalBackedUp] -> {8ED3CC2D-6BC2-43AD-8C43-F51FBB413AE6} =>  -> Keine Datei
ShellIconOverlayIdentifiers-x32: [02MemopalToBackup] -> {2CDD871E-60EB-40BD-9721-A1CB57042F75} =>  -> Keine Datei
ShellIconOverlayIdentifiers-x32: [03MemopalPartiallyBackedUp] -> {95DDC869-FC98-4D47-BD34-2EDC9AA09C01} =>  -> Keine Datei
ShellIconOverlayIdentifiers-x32: [04MemopalError] -> {B9CA6E12-7975-4997-B5BD-CA12ECE0FEAD} =>  -> Keine Datei
GroupPolicy: Beschränkung <======= ACHTUNG
SearchScopes: HKU\S-1-5-21-3390603550-183883133-4161525792-1000 -> {95B7759C-8C7F-4BF1-B163-73684A933233} URL = hxxps://mysearch.avg.com/search?cid={95DA947D-4EA0-4C44-87D0-C82F650FBDE3}&mid=a65d16c3c52147cdb8600119dfac4322-ad1491be2ce6c122f6b66faa90e70c2decf7d34c&lang=de&ds=AVG&coid=avgtbavg&cmpid=0516piz&pr=fr&d=2016-08-26 13:52:40&v=4.3.4.122&pid=wtu&sg=&sap=dsp&q={searchTerms}
FF user.js: detected! => C:\Users\fnl\AppData\Roaming\Mozilla\Firefox\Profiles\qzzeejel.default\user.js [2016-03-04]
FF Extension: (BetterTTV) - C:\Users\fnl\AppData\Roaming\Mozilla\Firefox\Profiles\qzzeejel.default\Extensions\firefox@betterttv.net.xpi [2017-03-26]
FF Plugin HKU\S-1-5-21-3390603550-183883133-4161525792-1000: @hola.org/FlashPlayer -> C:\Users\fnl\AppData\Local\Hola\firefox_hola\app\flash\NPSWF32_18_0_0_232.dll [Keine Datei]
FF Plugin HKU\S-1-5-21-3390603550-183883133-4161525792-1000: @hola.org/vlc -> C:\Users\fnl\AppData\Local\Hola\firefox_hola\app\vlc\npvlc.dll [Keine Datei]
CHR Extension: (Chrome Web Store Payments) - C:\Users\fnl\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-10]
CHR Extension: (Chrome Media Router) - C:\Users\fnl\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-04-28]
S3 cpuz136; \??\C:\Users\fnl\AppData\Local\Temp\cpuz136\cpuz136_x64.sys [X] <==== ACHTUNG
S3 GPU-Z; \??\C:\Users\fnl\AppData\Local\Temp\GPU-Z.sys [X] <==== ACHTUNG
S3 VBoxNetFlt; system32\DRIVERS\VBoxNetFlt.sys [X]
S3 vmci; \SystemRoot\system32\DRIVERS\vmci.sys [X]
S3 VMnetAdapter; system32\DRIVERS\vmnetadapter.sys [X]
Task: {2F57269B-1E09-4E2D-AB1E-B0FDAC7D279C} - \Microsoft\Windows\WindowsBackup\ConfigNotification -> Keine Datei <==== ACHTUNG
Task: {AC4E5ACF-89F7-4220-BA21-81EE183975E2} - \Microsoft\Windows\Application Experience\AitAgent -> Keine Datei <==== ACHTUNG
Task: {AD3D8911-FFD9-44E5-8ED3-CE1999A18C33} - System32\Tasks\1015avUpdateInfo => C:\ProgramData\Avg_Update_1015av\1015av_AVG-Secure-Search-Update.exe
Task: {B478655F-7502-42A3-A8AE-5DA0F134FC7C} - System32\Tasks\dmci => C:\Users\fnl\dmci\ohxobu.exe [2015-07-10] (AutoIt Team)
Task: {CEE64558-E1A7-4D9D-80A7-2001912BE5B5} - \Microsoft\Windows\MemoryDiagnostic\CorruptionDetector -> Keine Datei <==== ACHTUNG
Task: {FA2BC0A6-8D4B-458A-85C8-2B8C72487513} - \Microsoft\Windows\MemoryDiagnostic\DecompressionFailureDetector -> Keine Datei <==== ACHTUNG
Task: C:\Windows\Tasks\1015avUpdateInfo.job => C:\ProgramData\Avg_Update_1015av\1015av_AVG-Secure-Search-Update.exe
AlternateDataStreams: C:\ProgramData\TEMP:9A870F8B [948]
C:\Users\fnl\dmci
C:\Users\fnl\RegSvcs.exe

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

ADOBE FLASH PLAYER

Go to this page with Firefox or Opera to download the current version for your browser:
https://get.adobe.com/flashplayer/

Note:
Flash Player is pre-installed in Google Chrome and updates automatically!
Flash Player is pre-installed in IE/Hedge and updates automatically!
===

ADOBE SHOCKWARE

Navigate to this page and follow the instructions and get the latest version.
https://www.adobe.com/shockwave/welcome/
=====

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after these updates remove these old version(s) via the Control Panel > Programs > Programs and Features.
Adobe Flash Player 22 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 22.0.0.210 - Adobe Systems Incorporated)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.148 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.8.158 - Adobe Systems, Inc.)
Java 8 Update 121 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Java SE Development Kit 8 Update 51 (HKLM-x32\...\{32A3A4F4-B792-11D6-A78A-00B0D0180510}) (Version: 8.0.510.16 - Oracle Corporation)

Please post the Fixlist.txt log let me know what problem persists with this computer.

#3 snapeql

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Posted 07 May 2017 - 08:55 AM

thank you very much for your reply!

 

I was able to remove the C:\Users\fnl\dmci folder and the C:\Users\fnl\RegSvcs.exe by ending the running C:\Users\fnl\dmci\ohxobu.exe by showing system files/folders and just delete it just right before the reply came in, not sure if that already solved it but now i dont have the problem anymore.

 

To be sure i ran the fix you posted, thank you for that!

 

I uninstalled shockwave player/java since i dont need it and updated my flash player after uninstalling the old versions.

 

here is the fixlog: Attached File  Fixlog.txt   13.87KB   2 downloads

 

hope the problem is gone, but it looks good right now!

 

thank you very much, really appreciated!



#4 nasdaq

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Posted 07 May 2017 - 09:39 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/




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