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Cannot Change Update Settings


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#1 sikntired

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Posted 05 May 2017 - 05:44 PM

I recently experienced some problems with my system (Win 7x64 Home) . I could not connect to my Homepage. However, JohnC21 helped me resolve that problem.

 

The problem now is that I cannot change Windows Update Settings. I get this message ..............SOME SETTINGS ARE MANAGED BY YOUR SYSTEM ADMINISTRATOR. Well, I am the Administrator. The dropdown to change settings is greyed out. So, I tried accessing gpedit.msc................no good.

 

What do I need to do in order to change settings?

 

TIA

 

This is the link where JohnC21 helped...... https://www.bleepingcomputer.com/forums/t/645957/at-t-homepage-snafu/

 

 

Edit to provide link

 

I should add that I reset IE in trying to resolve my previous problem. I may have allowed it to return some programs to default as I had no prior problem accessing and changing Update Settings.


Edited by sikntired, 06 May 2017 - 07:17 AM.


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#2 sikntired

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Posted 06 May 2017 - 07:56 AM

Well, I tried doing a System Restore, thinking it may help in reversing the resetting of IE and affected programs.........but no luck. It will not complete successfully and returns with an error saying it failed.

 

Windows updates are set to automatic and it keeps nagging that windows will install updates as scheduled. I've attempted to hide but no luck.

 

I previously had updates set to "let me choose which updates to install."


Edited by sikntired, 06 May 2017 - 07:57 AM.


#3 JohnC_21

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Posted 06 May 2017 - 08:04 AM

See possible solution here. Change the security zone on IE. You may need to change a registry key. Always be careful editing the registry.



#4 sikntired

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Posted 06 May 2017 - 08:20 AM

John, once again thank you for your interest it is appreciated. In looking at the link provided it involves using "gpedit.msc" and when I type it in the search box it does nothing. Thoughts?



#5 JohnC_21

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Posted 06 May 2017 - 08:30 AM

gpedit is only available on Pro, sorry. Check More replies. 

 

If group policy editor is not available see the posts on editing or deleting registry keys. Make a backup of the registry key before deleting.



#6 sikntired

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Posted 06 May 2017 - 09:27 AM

John, I guess I misunderstood. These old eyes ain't what they used to be. I did read the part about deleting registry key, but I've gotta tell ya, not crazy about messing with registry.

 

Do you think running Tweaking.com would be of benefit?



#7 JohnC_21

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Posted 06 May 2017 - 09:48 AM

That may work but I can't guarantee it. Do you get the same problem if you create a new user with admin rights?

 

You only reset IE, correct?

 

Do you have this registry key?

 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings

 

What is listed under Internet Settings if you have this key?



#8 sikntired

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Posted 06 May 2017 - 10:45 AM

You only reset IE, correct? Yes, as far as I can recollect. When I hit the reset button things flashed quickly and it asked me to confirm things to default settings. Don't recall much else.

Do you have this registry key?



HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings

Yes and there are a number of things listed.

 

What specifically are we looking for?

 

FYI: I did run Tweaking.com Windows Repair twice per recommended by the utility.

 

Updates Settings still set to Automatic and  greyed out so cannot access or change. Previously, I was able to change as I had set it to "let me choose".

 

 

 

Have not attempted any System Restore since running Tweaking.com.

 

Have some things to do, will be back in about an hour or so.


Edited by sikntired, 06 May 2017 - 10:50 AM.


#9 JohnC_21

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Posted 06 May 2017 - 10:51 AM

Highlight Internet Settings and right click. Select Export. In the dropdown box that shows .reg select txt and give the file a name above the dropdown box. Save to the desktop. Open the text file and copy/paste the contents into your next post.



#10 sikntired

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Posted 06 May 2017 - 02:41 PM

Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
Class Name: <NO CLASS>
Last Write Time: 4/4/2017 - 6:31 PM
Value 0
Name: EnablePunycode
Type: REG_DWORD
Data: 0x1

Value 1
Name: CodeBaseSearchPath
Type: REG_SZ
Data: CODEBASE

Value 2
Name: WarnOnIntranet
Type: REG_DWORD
Data: 0x1

Value 3
Name: MinorVersion
Type: REG_SZ
Data: 0

Value 4
Name: ActiveXCache
Type: REG_SZ
Data: C:\Windows\Downloaded Program Files

Value 5
Name: AutoConfigProxy
Type: REG_SZ
Data: wininet.dll

Value 6
Name: ProxyEnable
Type: REG_DWORD
Data: 0


Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0
Class Name: <NO CLASS>

I hope this is what you need

#11 JohnC_21

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Posted 06 May 2017 - 03:09 PM

That is what I was looking for but unfortunately I do not see a subkey called Security_HKLM_only.

 

Please go to this registry key and do the same thing if you have it. Highlight Windows Update.

 

HKEY_LOCAL_MACHINE – Software – Policies – Microsoft – Windows – Windows Update



#12 sikntired

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Posted 06 May 2017 - 05:04 PM

John,

I do not have Windows Update

#13 JohnC_21

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Posted 06 May 2017 - 05:09 PM

Look at these keys

 

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate 

and

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer

 

If the keys exit highlight both Windows Update and Explore. Export the keys to a text file.

 

I forgot if you created a new user as admin. Did you and does the problem exist with a new user.


Edited by JohnC_21, 06 May 2017 - 05:10 PM.


#14 sikntired

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Posted 06 May 2017 - 05:25 PM

John,

I was in error I do have this HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate .

Under Windows Update I found the subkey AU and deleted it. I then checked to see if I could change "settings" and whoopee it is no longer greyed out and dropdown works.

I think this was where you were going. I found the resolution in between posts.

Thank you so much for your continued assistance.

#15 JohnC_21

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Posted 06 May 2017 - 05:31 PM

No problem, glad you got it sorted out. Thanks for the update.






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