Good afternoon friends,
I had a customer email into me and ask how to turn off sticky keys. Gladly i responded and asked why and explained how to turn them off. They wrote back saying they are not able to click the shift key and hit the #2 key to enter the @ sign. Unfortunately, this is an older gentleman who only uses his computer to type up documents and print them. I had no way to see the problem for my self.
I am writing this to see if anyone has had this issue. I have researched the issue and everyone says to turn off sticky keys and turn off all the ease of access keyboard settings. This did not work either. I had the gentleman set his Windows 10 machine to the same settings as mine. (Since my @ works) Still to no avail of working. He updated to the latest version of Windows 10. (Creators Update). Still has not fixed it.
I have sent him an email to run command prompt and run "sfc /scannow" and "chkdsk /f".
Sorry for not being able to access the computer, not expecting much, just any ideas i might have missed.
Thanks in advanced for your thoughts, shares and advice,